1. Smooth sailing Start Import process BookingContainer Bill of Lading VesselInvoice Pre Booking Other Helpful Links, Troubleshooting and Workarounds

2. Click Here to get started with my.maerskline.comHere my.maerskline.com We are happy to assist you! Look up Rates easily at my.maerskline.com my.maerskline.com Rate Look up Guide Simply Register on my.maerskline.com my.maerskline.com ML.com Registration Guide Schedule Guide Instant assistance thru Live Help Mondays to Fridays, 24 hours Email your Customer Service partners Export: Id.export@maersk.comId.export@maersk.com Import: Id.import@maersk.comId.import@maersk.com Mondays to Fridays, 8am to 5pm Pre Booking Bill of Lading InvoiceVessel Schedule is always available herehere ContainerBooking Connect with us Real time response Within 4 working hours Our OfficesOffices Click Here to view our vessel cut of schedule *Tariff rates only. Please contact your sales partners if you already have an existing contract with Maersk Line. *Multiple departures for Jakarta available herehere *Please try CY/SD on service mode if schedule is not found Case Number Is a number assigned to your request when you send an email to us Is used for one request only. A new email with a different subject line should be sent for the new request The auto notification should not be replied to; it is an indication that our system have successfully received your email *Emails received from 5:01pm to 7:59am the next day will be responded to until 12pm of the following business day Click here for other Helpful Links, Troubleshooting and Workarounds *Clear Cache Memories *Private Browsing (Highly Recommended!) *Maersk Line Onboarding site

3. Duplicate Amend e-booking via my.maerskline.commy.maerskline.com New Or Create New shipment in three easy steps on my.maerskline.commy.maerskline.com New Shipment Guide Simply Duplicate your previous shipment on my.maerskline.commy.maerskline.com Duplicate Shipment Guide Amend Shipment Guide Booking Amending is just as simple Bill of Lading InvoiceVesselContainer Pre Booking Weekend Vessel request Request for Midweek Vessel online (Jakarta only) Booking Confirmation in 2 working hours Dangerous Cargo? No Problem. Please make sure to fill in the Dangerous Goods details, submit your MSDS and Initial MDGF Charcoal Shipments Acceptance guidelines and requirements Out of Gauge We can also help you on your special needs Booked container weight Book with the correct weight to ensure safety of cargo and our colleagues at Sea Booking Guides FREE! E-Bookings and E-Booking amendments sent from 5:01pm to 7:59am, Booking confirmation will be sent until 10am the next business day Shipper owned containers Procedure and requirements Click here for other Helpful Links, Troubleshooting and Workarounds *Manual Booking Request format

4. Equipment Pick-up and Drop-off Details for empty container pick-up and full drop-off are available on the booking confirmation CY Cut 0ff schedule Container What you may need before loading.. Dangerous Cargo Submit the Dangerous Goods Form 48 hours prior to CY closing Click Here to view our vessel cut of schedule Bill of Lading InvoiceVessel Pre Booking Submit your Flat file online Here Here IDR 500,000 Flat file Fee Flat File Submission Our standard Free time and DND charges ready for viewing 24/7 Click HereHere Detention Charges and Freetime All about Verified Gross Weight Click Here for our local deadlineHere Click Here for VGM InformationHere Verified Gross Weight *Flat file received until 11:30am, notification will be sent by 12pm *Flat file received until 5pm, notification will be sent by 5:30pm *Flat file submitted from Friday 5:01pm and weekend, notification will be sent by Monday 12pm Click here for other Helpful Links, Troubleshooting and Workarounds

5. Amend Documentation on www.maerskline.comwww.maerskline.com Submit your Shipping Instructions on-line via my.maerskline.com my.maerskline.com Amend Bill of Lading on my.maerskline.com my.maerskline.com Viewing your Verify Copy New View VC Print OBL or Seaway BL directly from the web Print 1.Telex release – IDR 410,000 2.Switch BL – IDR 1,000,000 3.BL Re-upload 4. Outward Manifest request procedure 5. EBL Agreement herehere 6. Secure/ OBL paper request 7. OBL printing & delivery - IDR 400,000 (for non-EBL customers only) Bill of Lading InvoiceVessel Pre Booking Container Subscribe to get alerts on your Bill of Lading Alerts Get you Verify Copy within 8 working hours Get you Amended BL in 1 working hour Split SI Submit Split, Combine, Multiple SI’s Approve Verify Copy Verify Other Services FREE! Deadline for SI submission is 2 days before feeder departure date Amend Amendment request for: Switch BL, Part of/ Multiple BLs and revision on BL into 1 cargo line should be sent to MNLGSCAMD@maersk.comMNLGSCAMD@maersk.com Amended BL in 3 working hours Cut off and Reminders Note: BL release can only be done once: 1. Containers are loaded and Feeder vessel departed 2. Final SI is submitted, BL is approved 3.. Prepaid Charges settled and payment is posted Amend Cargo Description Verify Click here for other Helpful Links, Troubleshooting and Workarounds *Manual SI submission *Manual BL amendment submission *Free SI / BL amendment submission during website downtime

6. MyFinance on my.maerskline.commy.maerskline.com For optimal website performance, please open MyFinance using Google Chrome or Internet Explorer browser Access your invoice online, anytime In case of web error, send an email to INAFININV@maersk.com and get your invoice in 1 working hourINAFININV@maersk.com Check Invoice Guide Invoice Save time to submit your dispute via MyFinance for a timely resolution *Please allow us 5 working days to resolve your dispute case View your account balance, or outstanding invoices, with eStatement Invoice Dispute Statement VesselContainer Bill of Lading Submit your Proof of Payment herehere Validated within 1 hour Payment Proof Booking Pre Booking We generate your invoice once: 1.Final SI has been submitted and BL was processed (with charges updated as Prepaid) 2.All containers loaded 3.Feeder already departed *Proof of Payment submission in case of web error Click here for other Helpful Links, Troubleshooting and Workarounds

7. All tracking information in the Shipment Binder on my.maerskline.commy.maerskline.com Track Shipment Guide Vessel Track ETA Change Notification Guide Alerts ETA Notification link SOBD Information SOBD (Shipped on Board Date) is the date when the last container for a shipment was loaded. It may or may not be the same as the actual departure date SOBD Actual Time of Departure Information herehere Container Bill of Lading Booking Pre Booking Invoice Click here for other Helpful Links, Troubleshooting and Workarounds

8. Maersk Line Onboarding Site Here Available Guides in Bahasa How to Submit VGMSubmit VGM How to Register in ML.comRegister in ML.com How to Submit a BookingSubmit a Booking How to Submit Final SISubmit Final SI Import Smooth Sailing Kit Here Thank You Clear cache memories Private Browsing Highly Recommended! Trouble shooting Other Helpful Links Workarounds Manual booking New Booking Template IDR 400,000 Amend Shipment Template Standard templates to assist you in creating or in amending a shipment, then in submitting an email Booking Confirmation in 4 working hours Manual documentation You can submit your manual Shipping Instruction via email to MNLGSCIDX@maersk.com MNLGSCIDX@maersk.com You can submit your manual BL amendment via email to MNLGSCAMD@maersk.co m MNLGSCAMD@maersk.co m Verify Copy in 12 working hours IDR 400, 000 Amended BL in 3 working hours IDR 350, 000 BookingContainer Bill of Lading VesselInvoice Pre Booking In case of web error, send an email to INAFINTRFWKC@maersk.com and have your payment validated within 2 working hours INAFINTRFWKC@maersk.com Proof of Payment Submission Submission of SI and BL amendment WITHOUT fee during website error Verify Copy in 12 working hours FREE Amended BL in 3 working hours FREE