1. Quality in Santiago’s Public Transport: A three-way approach

2. Santiago Biggest city in Chile 641 km² 6.1 million people 6,500 buses 100 kms of subway Full bus/Subway fare integration

3. Previous system Fragmented and unregulated Thousands of bus owners No technologies High pollution and congestion High in-market competition Strong and influential cartel

5. Mayor public transport reform (2007) Trunk & feed scheme Regulated routes No in-market competition Fixed salary for drivers Smart card for payment

6. Rough start

7. Some changes were made (2007-2016) Trunk & feed scheme was modified Annual public subsidy (~US$1,000 MM) Some in-market competition Many changes in routes

8. History of a mayor reform Passenger’s satisfaction

9. Frozen quality of service Why?

10. Increasing numbers of vehicles Reduces the speed of buses +103% Vehicles Fuente: INE -3% Annual bus speed reduction

11. We need more infrastructure For public transportation 100km Subway 200km Bus infra 16.000 km Streets

12. Bad incentives in contracts Shaping performance Key Performance Indicators (KPI) affect behavior

13. Main KPI Frequency 3 buses per hour Expected behavior

14. Main KPI Frequency 3 buses per hour Actual behavior

15. So… How to improve passenger experience?

16. Three-way approach to improve the user experience Management Contracts Infrastructure

18. Can be an opportunity to give a fresh start to a neighborhoods New standard -Bike path -Sidewalks -Green spaces Corridors can improve the urban landscape Urban integration of Bus corridors 40 New kms of corridors

19. New lines under construction We need to increase Subway Network 102 kms 150 km 2

20. Management with focus in public transport

21. Bus Priority Improving streets performance Bus Oriented Traffic Lights Cycles Only Buses Streets and Lanes Control Cameras Control Cameras 60 more kms

22. Contracts New for the tendering process

23. New Contracts In a new Tendering Process Smaller Operators New KPI: Regularity Better Technologies

24. Lessons after ten years

25. Lessons after ten years Infrastructure is needed to keep the Quality of Service over time

26. Lessons after ten years Previous infrastructure can also be managed differently Infrastructure is needed to keep the Quality of Service over time

27. Lessons after ten years Previous infrastructure can also be managed differently Infrastructure is needed to keep the Quality of Service over time Incentives have direct impact in the Passenger experience

28. New tendering A new opportunity More and new operators New Technology New Contracts and Incentives Fleet Renewal

29. Cristian Bowen, Vice Minister of Transportation of Chile Quality in Public Transport: A three-way approach