1. INFORMATION MANAGEMENT: THE NEXUS OF BUSINESS AND IT CHAPTER 11 11-1 © 2015 Pearson Education, Inc. Publishing as Prentice Hall

2. INFORMATION DELIVERY VERSUS INFORMATION MANAGEMENT (IM) Although information delivery may be the responsibility of IT, information management (IM) requires a true partnership between IT and the business. IT is involved with every aspect of IM, but information is the heart and soul of the business, and its management cannot be delegated exclusively to IT. This chapter explores the nature and dimensions of IM and its implications for IT, looking at IM from the enterprise point of view. Video – Information age, 2:00, 4:56; IM, 3:082:004:563:08 11-2

3. INFORMATION MANAGEMENT DRIVERS 1. Compliance 2. Operational effectiveness and efficiency 3. Strategy Thinking about that presidential election is a special kind of business. How we could identify the above drivers in the process? Videos: Trump vs. Hillary debate II – WikiLeaks & Russia (ABC News, Oct 2016), 5:195:19 11-3

4. THE FOUNDATION FOR CREATING BUSINESS VALUE 11-4 Figure 11.1 IM is Fundamental to Organizational Success – Both IT Effectiveness and Individual Performance

5. FRAMEWORK FOR INFORMATION MANAGEMENT Stage One: Develop an IM policy. Stage Two: Articulate operational components. Stage Three: Establish information stewardship. Stage Four: Build information standards. Question: How the above are performed in the US 2016 presidential election? 11-5

6. ISSUES IN IM Culture and Behavior Information Risk Management Information Value Privacy Knowledge Management The Knowledge-Doing Gap 11-6

7. ELEMENTS OF AN INFORMATION SECURITY STRATEGY Information Protection Center Risk Management Standards Education & Awareness Compliance Identity Management 11-7

8. INFORMATION VALUE IM VALUE PROPOSITION SHOULD ADDRESS: Strategic Tactical Operational Information Value is difficult to quantify. It takes time for an IM Investment to pay off. IM Value is a subjective assessment. 11-8

9. THE PUZZLE OF HATS Inside of a dark closet are five hats: three blue and two red. Knowing this, three smart men go into the closet, and each selects a hat in the dark and places it unseen upon his head. Once outside the closet, no man can see his own hat. The first man looks at the other two, thinks, and says, "I cannot tell what color my hat is." The second man hears this, looks at the other two, and says, "I cannot tell what color my hat is either." The third man is blind. The blind man says, "Well, I know what color my hat is." What color is his hat? ©20099 http://puzzles.nigelcoldwell.co.uk/twelve.htm https://www.youtube.com/watch?v=fRok6l0t5iQhttps://www.youtube.com/watch?v=fRok6l0t5iQ, 1:14 Hat puzzle, problem: 4:34, answer: 0:244:340:24

10. KNOWLEDGE MANAGEMENT 11-10 + Context + Judgment + Intuition Knowledge Information Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. It originates and is applied in the minds of knowers……Thomas Davenport and Larry Prusak (1998) Knowledge is the capability to take effective action =

11. WHAT IS KNOWLEDGE MANAGEMENT? Definition of knowledge, 2:30, 1:372:301:37 Data – information – knowledge Knowledge process, 1:321:32 Knowledge management, 1:271:27 KM Software, 2:222:22 ©200911

12. ELEMENTS OF IM OPERATIONS (APPENDIX A) Strategy People Processes Technology and Architecture Culture and Behaviors Governance 11-12

13. IM OPERATIONS STRATEGY ELEMENTS External Environment Strategic Planning Information Life Cycle Planning Program Integration Performance Monitoring 11-13

14. IM OPERATIONS PEOPLE ELEMENTS Roles and Responsibilities Training and Support Subject-Matter Experts Relationship Management 11-14

15. IM OPERATIONS PROCESS ELEMENTS Project Management Change Management Risk Management Business Continuity Information Life Cycle - Collect, create and capture - Use and dissemination - Maintenance, protection, and preservation - Retention and disposition 11-15

16. IM OPERATIONS TECHNOLOGY AND ARCHITECTURE ELEMENTS IM Tools Technology Integration Information Life Cycle Organization Data Standards 11-16

17. IM OPERATIONS CULTURE AND BEHAVIOR ELEMENTS Leadership IM Awareness Incentives IM Competencies Communities of Interest 11-17

18. IM OPERATIONS GOVERNANCE ELEMENTS Principles, Policies, and Standards Compliance IM Program Evaluation Quality of Information Security of Information Privacy of Information 11-18

19. CONCLUSION Organizations face many challenges in implementing information management practices. Although IT can take a lead in developing an information management plan, the business area must ultimately be involved in its implementation and the stewardship of information within the organization. 11-19