1. The management function of guiding employee actions toward achievement of a company’s goals is Implementing

2. A group of people who cooperate to achieve a common goal is A Work Team

3. The motivation theory that describes individual needs in five categories that form a hierarchy was developed by Maslow

4. Employees who take personal responsibility for their own work and set personal goals have a high need for Achievement

5. The motivation theory that suggests that individuals seek to satisfy needs in order, from lowest to highest, was described by Maslow

6. Important implementing activities include: Effective Communications Employee Motivation Developing Effective Work Teams

7. According to Herzberg, pay and fringe benefits, working conditions, and the type of supervision are examples of Performance Standards

8. According to Herzberg, what is likely to increase worker motivation? Challenging Work

9. The greatest resistance to change is experienced when It occurs suddenly People are not prepared for change No reasons for the change are given

10. The management function that provides information needed to improve operations Controlling

11. List the correct order of steps in controlling. Establish standards Measure performance Take corrective action

12. List common standards used in business. Time Quantity Cost

13. The number of units to be produced, number of sales prospects to be contacted, and number of lines of information to be entered are examples of Quantity Standards

14. Which standard do most businesses pay the greatest attention? Cost Standards

15. A report that identifies current performance and the standard is called Variance Report

16. Management is most concerned when performance is _____ than standards. Lower

17. List actions that management may take when performance does not meet standards Improve Performance Change Policies and Procedures Revise the Standards

18. When are standards less likely to be accurate? When new procedures are implemented

19. Low inventories are to lost sales as high inventories are to _____ costs. Increased

20. What type of inventory controls help a business maintain low inventory levels? Just-in Time Inventory

21. Vocabulary Affiliation NeedNeed for Esteem Cost StandardPhysiological Needs Hygiene FactorsQuality Standard MotivationQuantity Standard MotivatorsSelf-Actualization