1. NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY – MARCH, 2016)

2. BAGGAGE On International routes, a total number of 3,230 baggage were delayed/misrouted/missing with 8,716 baggage found including a backlog from previous months. Four (4) cases of Overbooking. 1,513 Other Complaints Cases were recorded with a total number of 1,669 cases which were resolved including a backlog from previous months. Domestic routes however had a total of seventeen (17) Delayed/Misrouted/Missing Baggage while ten (10) were found. Three (3) cases of Overbooking and twelve (12) cases of Other Complaint Cases were also recorded.

3. ROUTES NUMBER OF AIRLINES IN OPERATION TOTAL FLIGHTS OPERATED NO. OF DELAYS CANCELL ATIONS AIR/RAMP RETURN DELAYED/ MISSING BAGGAGE BAGGAGE FOUND OVERBOOKING & DENIED BOARDING OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY ETC) TOTAL NO OF IN- BOUND PASSENGERS TOTAL NO OF OUT- BOUND PASSENGERS TOTAL COMPLAINTS NO. OF RESOLVED CASES INTERNATIONAL AIRLINES 30 4,041 1,673 11 83,2308,71641,513 513,242555,596 1,5171,669 DOMESTIC AIRLINES 815,434 8,478 281 131710312 674,960710,786 1514 NIGERIAN CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY- MARCH, 2016) For the period under review, a total number of 4,041 flights operated on international routes while 15,434 flights operated on domestic routes.

4. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES JANUARY – MARCH, 2016 SN AIRLINES Total no. of Flights operated Delayed Flights Cancelled flights Missing Baggage Baggage Found Overbooking & Denied Boarding Others (Pilferage, Discourtesy, etc) Total No of In-Bound Passengers Total No of Out-Bound Passengers Total complaints No. of resolved cases/ compensation No. of Delayed Flights % on Delayed Flights No. of Cancelled Flights % on Cancelled Flights 1 AERO CONTRACTORS 15992 57.8 --96126-667,7348,7856658 2 AFRICAN WORLD 513 5.8 ---59--1,1161363-- 3 AIR COTE D’VOIRE 6410 15 2 3.1 1816--2,9663861-- 4 AIR FRANCE23483 35.4 --389869-25938,23441,284259138 5 ALITALIA---------- --- 6 ALTAS AIR--------- ---- 7 ARIK AIR657354 53.8 3 0.4 87311-1156,14664,35711151 8 ASKY16577 46.6 --24127-248,8459,7082415 9 BRITISH AIR18299 54.3 --173649-11843,50041,792118127 10 CAMAIR - CO2517 68 1 4 914-31,552156836 11 CRONOS AIR127 58.3 ------7521,161 12 DANA8731 35.6 1 1.1 -4-15,2055,773113 DELTA AIRLINE7017 24.2 ---412-27,7777,36226 14 EGYPT AIR182112 61.5 --112241-7717,29617,1537779 15 EMIRATES27386 0.3 --172718-15067,30073,77615073 16 ETHIOPIAN AIR26880 29.8 --229456-12844,37948,859128230 17 ETIHAD537 13.2 --105176-18,94210,82611 18 GAMBIA BIRD---------- --- 4

5. SNAIRLINES Total no. of Flights operated Delayed Flights Cancelled flights Missing Baggage Baggage Found Overbooking & Denied Boarding Others (Pilferage, Discourtesy, etc) Total No of In-Bound Passengers Total No of Out-Bound Passengers Total complaints No. of resolved cases/ compensation No. of Delayed Flights % on Delayed Flights No. of Cancelled Flights % on Cancelled Flights 19 IBERIA 5210 19.2 ---183--3,4774,959- 3 20 KENYA 16392 56.4 1 0.6 84523-5715,37515,8385741 21 KLM 9020 22.2 ---6382320,61023,0195112 22 LUFTHANSA 272112 41 --253486-16535,91542,4751652 23 MAX AIR --------- -- 24 MEDVIEW 16737 22.1 --2354-113,32613,08017 25 MIDDLE EAST 3214 43.7 --4153-294,1874,13429 26 QATAR 9135 38.4 ---3001417,17013,48853 27 ROYAL AIR MAR 6658 87.8 ---187-34,7395,96933 28 ROYAL JORDAN --------- ---- 29 RWANDA 1115 4.5 ---215-56,3256,12955 30 SAUDI AIR 2119 90.4 ------3,5733,355-- 31 SUDAN 2423 95.8 2 8.3 ----1,0441,469-- 32 SOUTH AFRICAN 11446 0.4 225427-2318,78722,306239 33 TURKISH AIR 199108 54.4 1 0.5 804943137424,65729,991375577 34 UNITED AIR 6616 24.2 --386346-811,45013,06789 35 VIRGIN ATLANTIC 913 3.2 ---183-120,86318,6891- TOTAL 4,041 1,673 11 3,2308,71641,513513,242555,5961,5171,669 5 NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES JANUARY – MARCH, 2016

6. NIGERIAN CIVIL AVIATION AUTHORITY DOMESTIC FLIGHT OPERATIONS JANAURY - MARCH, 2016

7. NIGERIAN CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) JANAURY – MARCH, 2016 SNAIRLINES Total no. of Flights operated Delayed Flights Cancelled flights Air/ Ramp Return Overbooking & Denied Boarding Others (Pilferage, Discourtesy, etc) Missing Baggage Baggage Found Total No of In-Bound Passengers Total No of Out-Bound Passengers Total Complaints No. of Resolved Cases/ Compensation No. of Delayed Flights % on Delayed Flights No. of Cancelled Flights % on Cancelled Flights 1 AERO CONTRACTORS 2,8231,76262.494 3.3 1 - 2 32130,084140,51822 2 ARIK AIR 4,9262,80156.899 2 8 1 3 43199,019208,13044 3 AZMAN AIR 1,054675644 0.4 1 - 2 1134,81636,61322 4 DANA AIR 1,34170452.42 0.1 1 - 2 --64,99768,66522 5 MEDVIEW 1,50380053.212 0.7 1 1 1 7277,70483,13922 6 OVERLAND 58943473.665 11- - - --8,9558,883-- 7 FIRST NATION 51212724.81 0.2- - 1 1114,78117,3601- 8 AIR PEACE 2,6861,17543.74 0.11 1 1 11144,604147,47822 TOTAL 15,4348,478281133121710674,960710,7861514