1. © 2013. All rights reserved Your Voice, Your CC: The Colorado College Employee Climate/Engagement Survey Enrollment Management

2. © 2013. All rights reserved Survey Overview Survey Instrument 73 core belief statements 23 item benefits satisfaction component 18 demographic questions 3 Open ended questions Methodology Online survey administered March 27, 2013 – April 12, 2013 Response Rates Overall response rate: 64% (525/826) Enrollment Management response rate: 79% (23/29) Benchmarks Colorado College College-wide Survey Results

3. © 2013. All rights reserved Guidelines for Positive Responses Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Positive Response - Strongly Agree & Agree

4. © 2013. All rights reserved Guideline ScoreDescription < 10%Excellent – Very Good 10% - 14% Fair - Good 15% - 19%Yellow Flag 20% - 29%Red Flag 30%+Acute Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Negative Response - Strongly Disagree & Disagree Guidelines for Negative Responses

5. © 2013. All rights reserved Themes – Colorado College Strong connections to the mission Sense of pride The talented and unique student body High degrees of job fit Flexibility and autonomy Need for stronger cross-functional collaboration Not a strong sense of alignment among divisions Need for greater consistency/enhanced managerial/leadership skills Focus on Diversity - still important work to be done

6. © 2013. All rights reserved Themes – Colorado College Compensation system – adequate, markets, feelings of being unappreciated Need for improved communications More transparency - decisions Varying degrees of confidence in the capabilities and credibility of Senior Leadership as a whole Frustration with available resources, staffing and workloads Accountability - low performers, disrespectful behaviors and the perception of favoritism Additional training, professional development and career opportunities

7. © 2013. All rights reserved Overarching Themes – Enrollment Management Like their colleagues across the College, staff within Enrollment Management appreciate the College’s mission, the work they do and their colleagues. Though not at best in class levels, Enrollment Management staff report a greater degree of satisfaction with the resources they have as well as a greater sense of cross-functional collaboration. Within the Enrollment Management division there is a greater sense of confidence in the capabilities and credibility of senior leadership than is evident in other divisions. Conversely, the experience of supervisors within Enrollment Management is less positive than in other administrative divisions. Concerns regarding the adequacy/effectiveness of communication can be found across Colorado College but are particularly acute within Enrollment Management. Staff within Enrollment Management also note concerns regarding performance management issues, especially those related to conflict management.

8. © 2013. All rights reserved Barometer Statements by Job Category Survey Statement Colorado College Overall results (positive %) Enrollment Management Results Admin. Exempt Staff Non exempt staff (hourly) Faculty 25 Overall, my department is a good place to work. 767279818268 60 All things considered, this is a great place to work. 747781747574 59 This institution's culture is special - something you don't find just anywhere. 715576687273

9. © 2013. All rights reserved Job Category (Overall % Positive)

10. © 2013. All rights reserved Administrative Division (Overall % Positive)

11. © 2013. All rights reserved Top 10 Statements – Enrollment Management Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 34 This institution's benefits meet my needs.945756 5 I understand how my job contributes to this institution's mission. 880921 32 Our senior leadership has the knowledge, skills and experience necessary for institutional success. 885705 29 The institution takes reasonable steps to provide a safe and secure environment for the campus. 885833 49 This institution actively contributes to the community. 885793

12. © 2013. All rights reserved Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 33 There is a good balance of teaching, service and research at this institution. 8606411 48 Senior leadership regularly models this institution's values. 830657 45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 830755 36 I am proud to be part of this institution.835822 63 I understand how the compensation system works. 7754822 Top 10 Statements – Enrollment Management

13. © 2013. All rights reserved Strengths Job Satisfaction & Connection to Mission Resources Senior Leadership Cross-functional Collaboration Diversity & Inclusion

14. © 2013. All rights reserved Job Satisfaction & Connection to Mission Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 1 My job makes good use of my skills and abilities. 775 814 72 I find personal meaning and fulfillment in my work. 725 794 5 I understand how my job contributes to this institution's mission. 880 921 36 I am proud to be part of this institution. 835 822

15. © 2013. All rights reserved Resources Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 4 I am provided the resources I need to be effective in my job. 660 647 28 My department has adequate faculty/staff to achieve our goals. 615 37 31 The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs. 6411 6214

16. © 2013. All rights reserved Senior Leadership Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 27 Senior leadership provides a clear direction for this institution's future. 7211 5313 32 Our senior leadership has the knowledge, skills and experience necessary for institutional success. 885 705 72 I trust senior leadership enough to follow them, even when I disagree with their decisions. 720 619 56 I believe what I am told by senior leadership. 660 5610

17. © 2013. All rights reserved Cross-functional Collaboration Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 26 I can count on people to cooperate across departments. 760 5211 43 At this institution, we discuss and debate issues respectfully to get better results. 615 4910 46 Faculty, administration and staff work together to ensure the success of institution programs and initiatives. 665 559 58 There's a sense that we're all on the same team at this institution. 4416 3721

18. © 2013. All rights reserved Diversity & Inclusion Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 64 People at this institution understand and value the benefits of a diverse workforce. 665 698 45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 830 755 54 This institution has clear and effective procedures for dealing with discrimination. 585 6410 50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 665 6910 65 Overall, I am satisfied with the institution's efforts to support and encourage the valuing of different opinions, styles, and perceptions. 5011 639

19. © 2013. All rights reserved Bottom 10 Statements – Enrollment Management Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 61 In my department, we address conflicts effectively when they arise. 16274920 66 The faculty value the contributions of staff.1864215 18 Issues of low performance are addressed in my department. 22504027 9 I am regularly recognized for my contributions.22164918 17 Our review process accurately measures my job performance. 23294026

20. © 2013. All rights reserved Bottom 10 Statements – Enrollment Management Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 22 Changes that affect me are discussed prior to being implemented. 27334920 55 There is regular and open communication among faculty, administration and staff. 27163420 71 Our system for addressing feedback and complaints is effective. 29353622 35 Our recognition and awards programs are meaningful to me. 35173532 7 I receive feedback from my supervisor/department chair that helps me. 38275517

21. © 2013. All rights reserved Opportunities Compensation Support & Workload Supervisors Communication Performance Management Respect & Appreciation

22. © 2013. All rights reserved Compensation Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 11 I am paid fairly for my work. 4422 4627 67 My salary range/band is appropriate for my job. 5022 4233 34 This institution’s benefits meet my needs. 945 756 63 I understand how the compensation system works. 775 4822

23. © 2013. All rights reserved Support & Workload Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 2 I am given the responsibility and freedom to do my job. 500 843 69 My actual responsibilities accurately reflect my job description. 5022 5417 47 My supervisor/department chair supports my efforts to balance my work and personal life. 665 776 68 Overall, my workload is reasonable. 5511 4820

24. © 2013. All rights reserved Supervisors Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 24 I have a good relationship with my supervisor/department chair. 6611 815 12 I believe what I am told by my supervisor/department chair. 5511 717 15 My supervisor/department chair regularly models this institution's values. 615 728 19 My supervisor/department chair is consistent and fair. 4422 6811 3 My supervisor/department chair makes his/her expectations clear. 4416 6610

25. © 2013. All rights reserved Communication Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 41 Senior leadership communicates openly about important matters. 449 5210 55 There is regular and open communication among faculty, administration and staff. 2716 3420 22 Changes that affect me are discussed prior to being implemented. 2733 4920 71 Our system for addressing feedback and complaints is effective. 2935 3622

26. © 2013. All rights reserved Department Communication Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 8 When I offer a new idea, I believe it will be fully considered. 4411 5711 21 In my department, we communicate openly about issues that impact each other's work. 5527 5713 We have opportunities to contribute to important decisions in my department. 3816 6411 61 In my department, we address conflicts effectively when they arise. 1627 4920

27. © 2013. All rights reserved Performance Management Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 17 Our review process accurately measures my job performance. 2329 4026 7 I receive feedback from my supervisor/department chair that helps me. 3827 5517 16 Promotions in my department are based on a person's ability. 5018 4622 18 Issues of low performance are addressed in my department. 2250 4027

28. © 2013. All rights reserved Respect & Appreciation Survey Statement Enrollment Management (Positive %) Enrollment Management (Negative %) Colorado College (Positive %) Colorado College (Negative %) 9 I am regularly recognized for my contributions. 2216 4918 35 Our recognition and awards programs are meaningful to me. 3517 3532 37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 6111 5712 66 The faculty value the contributions of staff. 186 4215

29. © 2013. All rights reserved Communication Key to effective communication are the structures, processes and tools we use. Currently, what communication tools and processes are we employing that we should consider STOP doing because they’re not effective? What communication tools and processes should we consider to START implementing? What mechanisms are currently working well that we should be sure to CONTINUE? Aside from communications structures, processes and tools, what interpersonal communication skills do we need to cultivate within Enrollment Management and across Colorado College? Appreciation & Respect How do we create a greater sense of respect and positive regard in our day-to-day interactions both within Enrollment Management and across Colorado College? What ideas do you have that can help us build a culture of acknowledgment, appreciation and celebration? Managerial/Leadership Competencies What do you think are the critical managerial/leadership skills that we need to develop/cultivate in within Enrollment Management and across Colorado College leaders across all levels of leadership? Discussion Questions

30. © 2013. All rights reserved Questions, Comments & Dialogue What’s your reaction to the survey findings? Any surprises? Does it reflect your experience at Colorado College? Are there any issues that didn’t surface that might be important for us to discuss in subsequent conversations? What opportunities exist for “quick fixes”? What three things do we need to focus on within Enrollment Management to make it the best workplace possible? Thinking beyond our experience within Enrollment Management, what can we do to support a greater sense of collaboration, support and unity across departments/divisions at Colorado College?

31. © 2013. All rights reserved Colorado College – In Progress Key Initiatives Engagement Survey Onboarding Talent Acquisition Compensation Project Performance Excellence Institutional Policies Future Activities Engagement Survey Compensation Project Professional Development Communication Performance Excellence Great Place To Work national survey IEC & Scrum Tactical Initiatives

32. © 2013. All rights reserved Next Steps May – Initial Summary Findings Presentations June-August – Delivery of specific division results for Academic and Administrative Divisions September-October – Focus on Findings at the Academic & Administrative Division level October-November – Action Planning in Response to Findings

33. © 2013. All rights reserved Additional Resources Richard K. Boyer rboyer@modernthink.com 302.764.4477 HR Director: Barbara Wilson bwilson@coloradocollege.edu 719.389.6421 Vice President for Enrollment Management: Mark Hatch mark.hatch@coloradocollege.edu 719.389.6805

34. © 2013. All rights reserved Gender (Overall % Positive)

35. © 2013. All rights reserved Supervisory Status (Overall % Positive)