1. Knowledge Sharing Seminar
1st Quarterly
Knowledge Sharing Seminar
March 25, 2009
17:30-17:40 Registration
17:40-17:45 Welcome
Lance Stanford
Chairman, itSMF Thailand
17:45-19:30 Service Level Management
Khun Ratiya Jarusriwanna
IBM Process Architect
19:30-19:35 Recap
Moderator: Khun Suwat Laicharoensup

2. Chapter Updates Annual General Meeting, June 25th
2009 Annual Conference, October 25th
CIO Breakfast Briefing, 4th Quarter 2009
MOU with Chulalongkorn for annual ITIL foundation training (84 students, 5 professors with 41 testing)
Khun Suwat guest at Hong Kong Conference
Bookstore (ISACA/itSMF) access at SCB Head Office (Ratchadapisek)
Membership Renewals

3. US Salary/Certification Survey Results
Base
CCNA Routing and Switching
81.3
1,495
ITIL Foundation Certification
98.9
1,328
PMP - Project Management Professional
103.1
821
MCSE on Windows Server 2003
81.8
818
MCSA on Windows Server 2003
74.4
619
CompTIA Network+ Certification
70.7
485
CompTIA A+ Certification
68.1
445
CCNP - Cisco Certified Networking Professional
96.4
386
MCDST: Microsoft Certified Desktop Support Tech
63.5
303
MOS: Microsoft Office Specialist
71.2
288
CISSP - Certified Info Systems Security Professional
103.5
263
CCDA - Cisco Certified Design Associate
94.4
229
ITIL Practitioner Certification
103.7
200
CompTIA Security+ Certification
75.1
165
CCNA Security
87.5
153
ITIL Service Manager Certification
103.9
MCTS: Windows Vista – Configuration
70.9
134
CCDP - Cisco Certified Design Professional
103.8
112
CCNA Voice
89.1
109
November ,150 responses and over 8,500 certifications with only 5 covering IT management processes
15% of total, 55% of management related

4. Volunteer Help Needed
Speaking/finding speakers/sponsors for seminars/conference
Organizing seminars
Writing whitepapers or case studies
Serving on the Board and/or annual conference preparation committee
Recruiting new members
Submitting topics for discussion at seminar/conference
Volunteerism is key to our success

5. If not already a member, complete an application form and join us
Thank You
A special thank you to Khun Suwat for arranging today’s seminar facilities and speaker.
Don’t forget to complete and submit the provided survey forms before leaving
and
If not already a member, complete an application form and join us 5