1. Leadership Essentials: Motivating Employees Presentation & Facilitation Guide © 2011 SkillSoft Ireland Limited

2. Leadership Essentials: Motivating Employees 2 Introduction and Ground Rules Presenter: [enter name of presenter or facilitator]. Target audience: Supervisors, managers, directors, and individuals who want to develop their leadership skills. Goal: To enhance motivation in the workplace, as a leader. Ground rules: List ground rules here.

3. Leadership Essentials: Motivating Employees 3 Agenda Course Overview. Topic 1: Introduction to Motivation. Topic 2: Using Key Strategies of Motivation. Topic 3: Encouraging Individual Motivation.

4. Leadership Essentials: Motivating Employees 4 Course Overview

5. Leadership Essentials: Motivating Employees 5 Topic 1: Inspiring Motivation in Your Employees Recognize the definition of motivation. Recognize tactics that encourage intrinsic motivation by addressing higher-order needs in the workplace.

6. Leadership Essentials: Motivating Employees 6 What is Motivation? Motivation gives employees a reason to want to work. It comes from many places. It is a choice.

7. Leadership Essentials: Motivating Employees 7 Reflect So what role do you play in motivating employees? Well, you play a huge role! As a leader, you're the most important factor in the motivation process. Your leadership style has a significant impact on your employees' level of motivation. What are some methods you use to motivate employees?

8. Leadership Essentials: Motivating Employees 8 Misconceptions About Motivation My motivators are similar to my employee’s motivators. Compensation is a great motivator. Fear is a great motivator. Leaders can motivate people.

9. Leadership Essentials: Motivating Employees 9 Misconception: Leaders Can Motivate Others No individual can motivate another. Motivation comes from within. You have the most critical role.

10. Leadership Essentials: Motivating Employees 10 Practice What is the definition of motivation? A.A desire to do something because your manager wants you to do it. B.Expending energy working toward a goal because the end result will be more compensation. C.The decision to put the effort into accomplishing something. D.A drive to do something to avoid angering your manager.

11. Leadership Essentials: Motivating Employees 11 Encouraging Intrinsic Motivation

12. Leadership Essentials: Motivating Employees 12 Reflect Your motivators might be similar to, or very different from, the ones listed on the previous slide. What are some things that motivate you?

13. Leadership Essentials: Motivating Employees 13 Encouraging Motivation

14. Leadership Essentials: Motivating Employees 14 Extrinsic Motivation

15. Leadership Essentials: Motivating Employees 15 Intrinsic Motivation

16. Leadership Essentials: Motivating Employees 16 Reflect Now that you know more about motivation, you might want to add to your previous list of motivators. For instance, which are more important to you – intrinsic or extrinsic rewards? What other motivators can you identify for yourself? How do these fit into the Hierarchy of Needs?

17. Leadership Essentials: Motivating Employees 17 Encouraging Intrinsic Motivation

18. Leadership Essentials: Motivating Employees 18 Development Strategies Career development and promotion. Work/life balance. Varied, interesting, and challenging work. Learning and discovery. Teaching, guiding, or leading others.

19. Leadership Essentials: Motivating Employees 19 Involvement Strategies Sense of accomplishment. Collaborative relationships. Understanding expectations and feeling informed. Inclusiveness. Autonomy and control. Approachable management and open communication.

20. Leadership Essentials: Motivating Employees 20 Practice Here's a chance to gauge your previous knowledge about the next category of leadership strategies, validation, which addresses higher-order needs associated with self-esteem. Match each of the needs to the appropriate strategies for encouraging motivation. Each need may match to more than one strategy. Needs A.Influence, prestige, and reputation. B.Recognition, praise, and feedback. Strategies ___Regular communication with employees about performance. ___Leadership opportunities. ___Increased authority. ___Public acknowledgement.

21. Leadership Essentials: Motivating Employees 21 Validation Strategies Influence, prestige, and reputation. Recognition, praise, and feedback.

22. Leadership Essentials: Motivating Employees 22 Discussion What strategies have you found helpful in meeting your own self- actualization, self-esteem, and belonging needs?

23. Leadership Essentials: Motivating Employees 23 Practice As a leader, your goal is to have employees who are intrinsically motivated because their higher-order needs are being met. Which are examples of strategies that encourage intrinsic motivation? A.Clearly communicate aspects of organizational performance and other important information. B.Give employees increased authority. C.Make it clear to employees that they'll be put on probation if they're late. D.Offer job-sharing or other flexible work hours. E.Provide employees with the opportunity to earn a substantial annual bonus.

24. Leadership Essentials: Motivating Employees 24 Activity Tactics for Encouraging Intrinsic Motivation – Activity Guide Use this activity to identify tactics that you could use to develop, involve, and validate employees.

25. Leadership Essentials: Motivating Employees 25 Topic 2: Using Key Strategies of Motivation Recognize how to involve, validate, and develop employees. Recognize actions that encourage motivation by enlisting the support of workplace systems.

26. Leadership Essentials: Motivating Employees 26 Involve, Validate, and Develop Employees

27. Leadership Essentials: Motivating Employees 27 Reflect Before moving on to these strategies and tactics, think about the motivation techniques you typically use. What do you do to involve, validate, and develop employees?

28. Leadership Essentials: Motivating Employees 28 Involving Employees Assign responsibility. Make information directly available. Provide necessary training. Give employees the opportunity: To choose. To set their own goals. When you expect people to perform well, they do.

29. Leadership Essentials: Motivating Employees 29 Involving Employees

30. Leadership Essentials: Motivating Employees 30 Validating Employees Let employees hear from customers. Celebrate employees' achievements. Provide immediate feedback. Create a climate of trust.

31. Leadership Essentials: Motivating Employees 31 Validating Employees "That's a great idea, but I doubt it'll work.“ "I don't have time to try these suggestions.“ "We probably don't have the budget for that.“ "We have too many projects on the go right now; let's talk about it another time."

32. Leadership Essentials: Motivating Employees 32 Discussion Think back to a time at work (or outside of work) that you felt validated by somebody else. What did they do to make you feel this way, and how did it affect your motivation?

33. Leadership Essentials: Motivating Employees 33 Practice You've learned that your motivational strategy should include several broad strategies. Here's a chance for you to review two of them. Match each strategy with examples of its associated tactics. Each strategy may match to more than one example. Strategies A.Involving employees. B.Validating employees. Examples ___A leader delegates control of a decision-making process to an employee. ___A leader rewards employees when they meet sales goals. ___A leader encourages employees to set their own goals. ___A leader encourages employees to share their ideas rather than dismissing them.

34. Leadership Essentials: Motivating Employees 34 Developing Employees

35. Leadership Essentials: Motivating Employees 35 Reflect So now that you've learned about tactics for involving, validating, and developing employees, would you change anything about your motivational strategy? What will you include in the future?

36. Leadership Essentials: Motivating Employees 36 Practice – Case Study Info You're the sales manager at an automotive manufacturer and you've recently conducted an employee satisfaction survey. You found employees are unmotivated because they don't have clear goals and expectations. You implement an organizational development plan that entails employees creating their own action plans with guidance from their managers. Each employee's goal structure is based on the SMARTER methodology. Within a month of implementing this plan, you notice great improvement in the organization's success.

37. Leadership Essentials: Motivating Employees 37 Practice Which motivational strategies are represented by the tactics in this scenario? A.Validate and involve employees. B.Validate and develop employees. C.Involve and develop employees. D.Involve, validate, and develop employees.

38. Leadership Essentials: Motivating Employees 38 Activity Encouraging Creating SMARTER Goals – Assessment Activity Use this activity to assess employees' SMART goals and encourage them to set SMARTER goals.

39. Leadership Essentials: Motivating Employees 39 Enlisting the Support of Workplace Systems

40. Leadership Essentials: Motivating Employees 40 Performance Management

41. Leadership Essentials: Motivating Employees 41 Practice Which of these are actions that encourage motivation by enlisting the support of workplace systems? A.A manager encourages his team members to take advantage of their company's option to telecommute part time. B.A company offers employees monthly workshops to teach different skills. C.A supervisor notices an employee working late and tells her that he appreciates her dedication. D.A manager assigns an employee the responsibility for completing a project. E.A supervisor meets with employees every three months as part of company policy to provide performance feedback.

42. Leadership Essentials: Motivating Employees 42 Activity Using Key Motivational Strategies – Assessment Activity Use this activity to complete a self-assessment of your skills in applying motivational tactics.

43. Leadership Essentials: Motivating Employees 43 Topic 3: Encouraging Individual Motivation Take steps to encourage motivation in an individual employee, in a given scenario.

44. Leadership Essentials: Motivating Employees 44 Discover What Motivates Employees 1. Discover what motivates employees. 2. Show them the benefits. 3. Ally organization's goals with employee's goals.

45. Leadership Essentials: Motivating Employees 45 Taking Steps to Encourage Motivation Talk to the employee about motivators. Have the employee list and rate his motivators. Discuss the employee's list.

46. Leadership Essentials: Motivating Employees 46 Discover What Motivates Employees

47. Leadership Essentials: Motivating Employees 47 Practice How should you go about discovering what motivates an employee? A.Talk to the employee's direct supervisors to find out what motivates her. B.Have the employee complete an assessment to list and rate her motivators. C.Consult a list of things that most people find motivating. D.Make a list of what you think motivates the employee. E.Talk to team members to find out what the employee finds motivating.

48. Leadership Essentials: Motivating Employees 48 Activity Discovering Employees' Motivators – Assessment Activity Use this activity to help you to discover and understand what motivates your employees.

49. Leadership Essentials: Motivating Employees 49 Highlighting Benefits

50. Leadership Essentials: Motivating Employees 50 Highlighting Benefits - Example Peter: You know Peter is motivated by being challenged at work. So ask him to help you with a project that involves learning a new computer program, and point out that the new task will challenge him and expand his capabilities. Michelle: You've learned that career development and promotion are important to Michelle. You could give her more responsibility and point out that taking on the extra tasks will help her achieve a better position within the organization.

51. Leadership Essentials: Motivating Employees 51 Discussion How do you ask employees to do something? Do you highlight the benefits and emphasize how it meets your needs? How do your employees react to that, and how does it benefit the organization as a whole?

52. Leadership Essentials: Motivating Employees 52 Allying the Organization's Goals With the Employee's Goals

53. Leadership Essentials: Motivating Employees 53 Wrap-up / Q&A Topic 1: Introduction to Motivation. Recognize the definition of motivation. Recognize tactics that encourage intrinsic motivation by addressing higher-order needs in the workplace. Topic 2: Using Key Strategies of Motivation. Recognize how to involve, validate, and develop employees. Recognize actions that encourage motivation by enlisting the support of workplace systems. Topic 3: Encouraging Individual Motivation. Take steps to encourage motivation in an individual employee, in a given scenario.