1. Module 2 Mrs. Sitzmann 21 ST CENTURY WORKPLACE SKILLS

2.  Better safe than sorry, means…  Don’t swear/use foul language in the workplace  Don’t discuss controversial topics  Don’t speak of others in a negative way/gossip  Don’t use slang or ‘text’ lingo  Do consider if customers can hear you  Do remain positive, even when discussing problems  Do choose to end a conversation if you begin feeling upset/angry in the workplace COMMUNICATING ON THE JOB

3.  Verbal Communication – conversations, oral presentations, meetings, phone calls  Written Communication – Emails, texting (if company cell phones are provided), memos, written presentations, other printed materials  Non-Verbal Communication – body language, behaviors  Active Listening – conversations, meetings, presentations, leading COMMUNICATING AT WORK

4.  How you say it, is as important as what you say. Consider:  Tone (Do I sound emotional? insensitive?)  Word Choice  Body Language  Situation (Is this the best time, place, etc.)  Using Canvas, you and a partner will rewrite some phrases to better communicate a message. Every group will share at least 1 rewrite with the group. COMMUNICATION & CONNOTATIONS

5.  Leadership styles vary, depending on the individual and sometimes depending on the work situation. Common styles are:  Democratic/Participative/Consultative  Laissez-Faire/Free-Rein  Authoritarian/Directive  Transactional/Procedural  Transformational/Charismatic  Paternalistic LEADERSHIP STYLES

6. What was your leader’s style? List & describe at least one way in which your leader’s style interfered with progress on your project. What aspect of your leader’s style was helpful in your project? Which style do you think most accurately reflects you, if you were/are in a leadership role? Which type would you want as a supervisor? LEADERSHIP STYLE ACTIVITY

7.  We face countless decisions everyday, usually small, but sometimes large.  When big decisions arise, we typically resort to a set ‘style’ to resolve these dilemmas. Mainstream styles include:  Behavioral  Conceptual  Directive  Analytical DECISION-MAKING

8. How can we make better decisions?  Pros/Cons Lists  Identifying deal-breakers/giving a number value to items  Remove yourself from the situation (hypothetically)  Pick a decision and walk through the consequences  Seek answers to any unknown factors – don’t deal in ‘maybes’  Be honest with yourself DECISION-MAKING STRATEGIES

9.  Using the instructions in Canvas, take a quick decision-making style inventory  Once you have completed the inventory, read the description for your decision- making style. You will need this information once you are placed with others for a group activity. DECISION MAKING STYLES

10.  In Canvas, answer the following:  Did you agree with the results of your decision making inventory? Why or why not?  What methods did you use to come to a group decision (2-3 sentences)?  What was one disadvantage of your decision- making style in this situation? One advantage? DECISION MAKING STYLE