1. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. The Stages of Interpersonal Relationships

2. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Contact Exchange basic information Initiate interaction Engage in invitational communication First four minutes

3. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Involvement Develop sense of mutuality, of being connected Testing Evaluate your initial judgment Asking questions

4. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Intimacy Further commitment to the other person Establish a relationship in which this individual becomes your best or closest friend, lover, or companion

5. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Deterioration Withdrawal Decline in self-disclosure Deception Negative versus positive messages

6. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Repair Analyze what went wrong and consider ways of solving your relational difficulties Cutting the bonds that tie you together Dissolution

7. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Theories of Interpersonal Communication and Relationships Attraction Relationship rules Social penetration Social exchange and equity

8. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Attraction We are attracted to others based on… Physical attractiveness and personality Similarity Proximity Reinforcement

9. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Relationship Rules Friendship rules Romantic rules Family rules Workplace rules

10. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Social Penetration Social penetration theory explains… Why relationships develop and what happens when they do Breadth Depth Depenetration

11. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Social Exchange and Equity Social exchange theory You develop relationships that will enable you to maximize your profits Based on economic model of profits and losses Profits = Rewards – Costs

12. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Culture, Technology, Work, and Relationships Culture and Gender Consider whether relationships are voluntary or chosen by families Effects how relationships end and the difficulties that you go through during dissolution Determines how much people disclose about themselves

13. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Culture, Technology, Work, and Relationships cont… Technology We lose many relationship nonverbal cues through technology Establishing online relationships can be safe (avoid physical violence and sexually- transmitted diseases) Your inner qualities are revealed first

14. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Culture, Technology, Work, and Relationships cont… Advantages – Interest in the same field – Similar training and ambitions – Greater work satisfaction Disadvantages – Discomfort to other workers – Problems for management – Stress if relationship ends Workplace Romances

15. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. 1. Conflict can center on content or relationship issues 2. Conflict can be positive or negative 3. Conflict is influenced by culture and gender, 4. Conflict styles have consequences Principles of Interpersonal Conflict

16. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Conflict can be Negative or Positive Positive aspects Examines problem Work towards potential solution Each states own needs/wants Prevents hostilities and resentments from festering Stabilizes relationship Negative aspects Increased negative feelings Closes you off from the other person Leads to further conflict, hurt, and resentment

17. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Factors to consider The goals to be achieved Your emotional state Your cognitive assessment of the situation Your personality and communication competence Your family history Conflict Management Strategies

18. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Force and Talk Force can be emotional or physical Instead of resorting to force, people should rely on talking and listening to manage conflict Conflict avoidance may involve actual physical flight. Nonnegotiation – Refusal to discuss – “Steamrolling” Avoidance and Fighting Actively

19. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Defensiveness and Supportiveness Evaluation Control Strategy Neutrality Superiority Certainty

20. Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. More Conflict Management Strategies Silencers and Facilitating Open Expression Gunnysacking and Present Focus Verbal Aggressiveness and Argumentativeness