1. TELEPHONING / ON THE PHONE OBJECTIFS - Etre capable dexprimer des conseils. - Connaître le vocabulaire lié au téléphone (texte + listes). - Etre capable dutiliser les comparatifs en anglais ; ainsi que les structures correspondant au français plus … plus et moins … moins. - Connaître lalphabet et les chiffres en anglais. (indispensable pour le téléphone!!) - Etre capable de comprendre une conversation téléphonique professionnelle. - Etre capable de répondre au téléphone de manière professionnelle. - Etre capable de téléphoner de manière professionnelle.

2. Etiquette ['etiket] : formal rules of polite behaviour in society or among members of a profession. A scowl [ska ul ] (// now): a bad-tempered or angry look on the face.

3. Find the equivalents or translations in the text : compte tenu de the quantity of time alone lautre bout du fil avoir lair chaleureux avoir lair triste / monotone encourager / donner un coup de fouet considering the amount of time by oneself / on ones own the other end of the line to sound warm to sound dreary [ ÇdröWrö] to lift / to boost

4. Purpose of the journalist Are telephone techniques instinctive ? The journalists advice to the reader voice posture and expression ADVICE : He advises us to / not to + BV … He suggests we should / we shouldnt + BV … We should / shouldnt + BV … We ought to / we ought not to + BV … +++ STRONGER Wed better / wed better not + BV …

5. Telephone attitude and etiquette Considering the amount of time you are likely to spend on the telephone before you die, why not learn to use it well? On the telephone your speech has to stand by itself. You cannot distract attention from its defects by the dimple in your cheek or the twinkle in your eye. You telephone voice is your own ambassador.

6. Telephone attitude and etiquette Consider ing the amount of time you are likely to spend on the telephone before you die, why not learn to use it well? On the telephone your speech has to stand by itself. You cannot distract attention from its defects by the dimple in your cheek or the twinkle in your eye. You telephone voice is your own ambassador.

7. Don't shout! Think of the phone as an ear, not an ear trumpet. But even in the quietest telephone conversa- tion, you must support you voice. Remember to speak with energy, vitality, and enthusi- asm. Otherwise you may sound dreary, defeated, negative.

8. Don't shout! Think of the phone as an ear, not an ear trumpet. But even in the quietest telephone conversa- tion, you must support you voice. Remember to speak with energy, vitality, and enthusi- asm. Other wise you may sound dreary, defeated, negative.

9. How do you look on the telephone? Though the person on the other end of the telephone wire cannot see you, your voice will give him a picture of you. It is difficult to sound warm on the telephone if you are scowling. By the same token, if you smile as you talk, the wire will transmit the smile. You telephone voice reveals your physical demeanor to an astonishing degree. The listener may be able to tell if a woman is wearing her false eyelashes; since they give her a lift, they give a lift to her voice.

10. How do you look on the telephone? Though the person on the other end of the telephone wire cannot see you, your voice will give him a picture of you. It is difficult to sound warm on the telephone if you are scowling. By the same token, if you smile as you talk, the wire will transmit the smile. You telephone voice reveals your physical demeanor to an astonishing degree. The listener may be able to tell if a woman is wearing her false eyelashes; since they give her a lift, they give a lift to her voice. ?

11. Your telephone voice tells clearly whether your mouth is turning down, or up. The friendlier you feel, the friendlier you will sound; and friendliness, whether in social or business situations, is a useful tool. Putting a mirror by the telephone, and check your expression when you talk.

12. Your telephone voice tells clearly whether your mouth is turning down, or up. The friendli er you feel, the friendli er you will sound; and friendliness, whether in social or business situations, is a useful tool. Put a mirror by the telephone, and check your expression when you talk. friendliness / friendly FRIEND useful the opposite : useless

13. COMPARATIFS / SUPERLATIFS Comparatif dégalité : as + adj + as > John is as tall as Peter (= autant … que / aussi … que) Comparatif dinfériorité: Less + adj + than > Peter is less tall than John (= moins … que) !!! On utilisera plutôt : Peter is not as tall as John. (= pas autant … que / pas aussi … que) Type dadjectif Adjectif de 1 syllabe Adjectif de 2 syllabesAdjectif de plus de 2 syllabe Comparatif de supériorité Superlatif -er (than) Lucie is nicer than Jane. the -est John is the tallest in his class More … (than) The blue chair is more comfortable than the black one. The + adj this is the most comfortable armchair Terminaison en y / er / ow : -er (than) happier (than) / shallower (than) / cleverer (than) Autres terminaisons : (more … than) more mature (than) Terminaison en y / er / ow : the -est the happiest / the shallowest / the cleverest Autres terminaisons : (the most + adj) the most mature

14. COMPARATIFS / SUPERLATIFS Comparatif dégalité : as + adj + as > John is as tall as Peter (= autant … que / aussi … que) Comparatif dinfériorité: Less + adj + than > Peter is less tall than John (= moins … que) !!! On utilisera plutôt : Peter is not as tall as John. (= pas autant … que / pas aussi … que) Type dadjectif Adjectif de 1 syllabe Adjectif de 2 syllabesAdjectif de plus de 2 syllabe Comparatif de supériorité Superlatif -er (than) Lucie is nicer than Jane. the -est John is the tallest in his class More … (than) The blue chair is more comfortable than the black one. The + adj this is the most comfortable armchair Terminaison en y / er / ow : -er (than) happier (than) / shallower (than) / cleverer (than) Autres terminaisons : (more … than) more mature (than) Terminaison en y / er / ow : the -est the happiest / the shallowest / the cleverest Autres terminaisons : (the most + adj) the most mature

15. NICE WARM AGGRESSIVE SULKY MONOTONOUS FRIENDLY HAPPY EFFECTIVE ?

16. The right word: 1 phone boxes 2 directory 3 pick up 4 reverse charge call / collect call 5 dial [daöWl] 6 operator 7 area code 8 pay tone 9 enquiries 10 ring off 11 hold the line 12 engaged / busy 14 extension 15 subscribers

17. Translation 1 Hold on, Ill put you through to extension 309 2 I am sorry sir, Mr Holmes is away until Monday 3 When you hear the dialling tone, youll be able to dial your number 4 Thanks for calling 5 Whos calling ? 6 Sorry Madam, Mr Parker is in a meeting 7 JE speaking 8 Could you spell your name, please ? 9 Its a bad line, I can hardly hear you 10 Do not hesitate to make a reverse charge call / a collect call