1. Company LOGO www.company.com MalekMokhtarHazar The Functions of Management CBEB1102 Presented by

2. Company LOGO www.company.com The Functions of Management Planning Defining goals, establishing strategy, and developing subplans to coordinate activities Lead to Organizing Determining what needs to be done, how it will be done, and who is to do it Leading Directing and motivating all involved parties and resolving conflicts Controlling Monitoring activities to ensure that they are accomplished as planned Achieving the organization’s stated purpose

3. Company LOGO www.company.com PLANNING Defining goals, establishing strategy, and developing subplans to coordinate activities

4. Company LOGO www.company.com What Is Planning? Planning 1.Managerial function that involves: i.Defining the organization’s goals ii.Establishing an overall strategy for achieving those goals iii.Developing a comprehensive set of plans to integrate and coordinate organizational work 2.Types of planning i.Informal: not written down, short-term focus; specific to an organizational unit ii.Formal: written, specific, and long-term focus, involves shared goals for the organization

5. Company LOGO www.company.com Reasons for Planning Reduces the Impact of Change ProvidesDirection Minimizes Waste and Redundancy Sets Standards to FacilitateControl Reasons for Planning

6. Company LOGO www.company.com Elements of Planning –Goals / Objectives Desired outcomes for individuals, groups, or entire organizations Provide direction and performance evaluation criteria –Plans Documents that outline how goals are to be accomplished Describe how resources are to be allocated and establish activity schedules

7. Company LOGO www.company.com Examples of Planning - TNB

8. Company LOGO www.company.com ORGANIZING Determining what needs to be done, how it will be done, and who is to do it

9. Company LOGO www.company.com What Is Organizing? Organizing 1.Managerial function that involves: i.Developing an organizational structure and allocating human resources to ensure the accomplishment of objectives ii.The framework within which effort is coordinated is called the “Organization Structure” and is usually represented by an organization chart iii.Designing of individual jobs within the organization

10. Company LOGO www.company.com Organization Structure & Organization Design The framework for dividing, assigning, and coordinating work Developments in or changes to the structure of an organization Organization Structure Organization Design

11. Company LOGO www.company.com Key Elements of Organization Structure DepartmentalizationSpan of Control Work Specialization Chain of Command Authority and Responsibility Centralization vs. Decentralization

12. Company LOGO www.company.com Examples of Organization Structure - TNB

13. Company LOGO www.company.com DIRECTING Directing and motivating all involved parties and resolving conflicts

14. Company LOGO www.company.com What Is Directing? Directing 1.Managerial function that involves: i.Influencing others toward the attainment of organization’s objectives ii.Effective directing requires the manager to motivate subordinates and effectively using communication skills & authority

15. Company LOGO www.company.com Distinguishing Managership & Leadership

16. Company LOGO www.company.com Specific Team Leadership Roles Team Leader Roles Liaison with External Constituencies Coach Conflict Manager Troubleshooter

17. Company LOGO www.company.com Examples of Directing - TNB

18. Company LOGO www.company.com CONTROLLING Monitoring activities to ensure that they are accomplished as planned

19. Company LOGO www.company.com 15-19 What Is Control? Control 1.Managerial function that involves: i.The process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations 2.The Purpose of Control i.To ensure that activities are completed in ways that lead to accomplishment of organizational goals

20. Company LOGO www.company.com The Planning–Controlling Link Directing Motivation Leadership Communication Individualand Group Behaviour Planning Goals Objectives Strategies Plans Organizing Structure HumanResource Management Controlling Standards Measurements Comparison Actions

21. Company LOGO www.company.com The Control Process GOALS Organizational Divisional Departmental Individual Measuring Actual Performance Comparing Actual Performance Against Standard Taking Managerial Action Step 1 Step 3 Step 2

22. Company LOGO www.company.com Types of Control InputOutput Feedforward Control Concurrent Control Feedback Control Processes Anticipates problems Corrects problems as they happen Corrects problems after they occur

23. Company LOGO www.company.com 15-23 Why Is Control Important? The final link in management functions: 1.Planning i.Controls let managers know whether their goals and plans are on target and what future actions to take 2.Empowering employees i.Control systems provide managers with information and feedback on employee performance 3.Protecting the workplace i.Controls enhance physical security and help minimize workplace disruptions

24. Company LOGO www.company.com Examples of Control - TNB

25. Company LOGO www.company.com Comparison of Different Levels of Managers

26. Company LOGO www.company.com Conclusion The management functions of planning, organizing, directing and controlling are widely considered to be the best means of describing the manager’s job as well as the best means to classify accumulated knowledge about the study of management. Although there have been tremendous changes in the environment faced by managers and the tools used by managers to perform their roles, managers still perform these essential functions.

27. Company LOGO www.company.com Q & A Session

28. Company LOGO www.company.com Quiz

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