1. ZED MIBA Workshop 28 September 2016 Frankfurt, Germany

2. 1 Financial Statement As at 31 August 2016

3. 1 Membership Status Update

4. ZED MIBA Working Group Frankfurt, Germany September 2016

5. Are ZED fares too high? 5 Working Group Sep 2016

6. ZED and MIBA fares: where do we come from? 6 Working Group 29 Sep 2016 2011-2012: Workshops conducted to determine : What is a fair value for ZED R2 fare? what would be the minimum ZEDR2 (ZL) fare which an operating carrier would agree to be acceptable to offset its operating costs? No agreement reached within the industry What is a fair value for confirmed fare? ZMAC offered to outsource to a third party the assessment of market fare levels (research on all GDSs with similar fare conditions). This solution had a cost and was not retained by members. ZEDR2 Medium was then retained as the industry standard (used by the majority of carriers): 2012 ZMR2 levels were used as a starting point and became the central reference on which ZL and ZH is being calculated ZEDR1 and MIBAS1-C1 fares were “merged”: same reference whether it is leisure or duty. 2012 levels were used as a starting point: R1 for Low, S1 for Medium and High levels,2016: Levels of fares are being questioned by a few members. What do we compare?

7. Market prices Mileage zone 1: examples 7 Working Group Sep 2016 Current ZED fares: RT ZEDR2 Medium without taxes: 2*25 = 50 $, ZEDR2 Low: 2*20 = 40 $ RT ZEDR1 Medium without taxes: 2*70= 140 $, ZEDR1 Low: 2*36 = 72 $ Public fares within mileage zone 1: 2 weeks prior to departure PAR-NCE/ Easy Jet: : Public fare: 110€ RT fare, i.e. 60 $ without airport taxes: No refund, no changes, charged luggage TYO-OSA/ Peach: Public fare: 130$ RT fare, i.e. or 124 $ without airport taxes: No refund, no changes, charged luggage NYC-BOS/ Delta-Jet Blue- AA: Public fare: 159$ RT fare, i.e. or 122 $ without airport taxes: No refund, possible changes, free luggage

8. Market prices Mileage zone 3: examples 8 Working Group Sep 2016 Current ZED fares: RT ZEDR2 Medium without taxes: 2*44 = 88 $, ZEDR2 Low: 2*34 = 68 $ RT ZEDR1 Medium without taxes: 2*126= 252 $, ZEDR1 Low: 2*61 = 122 $ Public fares within mileage zone 3: 2 weeks prior to departure, non-stop flight FRA-IST/ Onur Air: : Public fare: 138€ RT fare, i.e. 90€, or 99 $ without taxes: No refund, no changes, Free 15 kg luggage SIN-DPS/ Tiger Air: Public fare: 430$ RT fare, i.e. or 390 $ without taxes: No refund, no changes, charged luggage GIG-BUE/ TAM: Public fare: 299$ RT fare, i.e. or 263 $ without taxes: No refund, possible changes, free luggage

9. Market prices Mileage zone 6: example 9 Working Group Sep 2016 Current ZED fares: RT ZEDR2 Medium without taxes: 2*86 = 172 $, ZEDR2 Low: 2*66 = 132 $ RT ZEDR1 Medium without taxes: 2*262= 524 $, ZEDR1 Low: 2*177 = 354 $ Public fares within mileage zone 6: 2 weeks prior to departure, non-stop flight LON-MIA/ VS: Public fare: 820£ RT fare, i.e. or 809 $ without airport taxes: Restricted change and refund, Free 23 kg luggage BKK-MEL/ Jet Stars: Public fare: 584 $ RT fare, i.e. or 484 $ without airport taxes: No refund, no changes, charged luggage MAD-SDQ/ Air Europa: Public fare: 567€ RT fare, i.e. or 350 $ without airport taxes: No refund, possible changes, free luggage

10. Any suggestions? 10 Working Group Sep 2016

11. 2 Fares Get figures from Isa Are ZED fares too high

12. 3 Website  Online Concurrence enhancement  Update on Flyzed.info  Znn/ZYP (IET x NIET) in the online concurrence form

13. Online concurrence enhancement

17. Update on Flyzed.info Please update information on the website

18. Znn/ZYP (IET x NIET) in the online concurrence form

19. 4 Comms and Admin  Montreal Convention  SAF’s and Associate Members  Procedures for two-sectors flights operated under the same flight number  Validity/usage of ZED tickets when termination of employment

20. 20 Known as MC99, The Montreal Convention establishes airline liability in the case of death, injury or delay to passengers or in cases of delay, damage or loss of baggage and cargo., It modernizes and unifies all of the different international treaty regimes covering airline liability that have developed haphazardly since 1929. In short, it was designed to be a single, universal treaty to govern airline liability around the world. As of July 2015, there are 114 parties to the Convention. Included in this total is 112 of the 191 ICAO Member States plus the European Union. The states that have ratified represent 111 UN member states plus the Cook Islands.

21. SAF’s and Associate Members Full Member SAF Employees (Airline company) (ownership doesn’t apply) Can SAF fly under their own code? Can they SAF Employee travel? AS = Alaska Airlines QX = Horizon Air No Yes, if other concurring party agrees AA = American Airlines MQ = Envoy Air No Yes, if other concurring party agrees LX = SWISSAG=Edelweiss AirNo Yes, if other concurring party agrees BA = British Airways EC = Openskies NoYes, if other concurring party agrees Category B

22. SAF’s and Associate Members Category C Full Member SAF Employees (Airline company) (ownership doesn’t apply) Can SAF fly under their own code? Can the SAF Employee travel? QF = Qantas JQ = Jetstar Airways Limited Yes Yes, if other concurring party agrees AB = Air Berlin HG = flyNIKI YesYes, if other concurring party agrees

23. SAF’s and Associate Members Category D Full Member SAF Employees (Non Airline company) (100% Ownership applies) Can they SAF Employee travel? Maybe add question to make sure they qualify for your airline? NH = All Nippon Airways ANA Airport Handling Yes, if other concurring party agrees DL = Delta Air Lines DAL Global Services Yes, if other concurring party agrees AY = FinnairFTS Financial Services Oy Yes, if other concurring party agrees

24. Procedures for two-sectors flights operated under the same flight number

25. One Flight Number with Multiple Stops AS 62 – FAI ANC JNU SIT KTN SEA LX 294 – NBO DAR ZRH

26. How does your airline handle these flights?

27. Use Flyzed.info

28. Validity/usage of ZED tickets when termination of employment

29. 5 TAXES Collection of taxes in case of fully OPEN tickets with two segments: transit or stop-over

30. Identified issue Space available tickets of 2 segments with a connection ZED fares: They are calculated with the addition of 2 segments Taxes? What should be the logic retained for calculating the taxes? At some airports, taxes may be different if the passenger is in transit or stop-over. Currently the vendor myIDTravel reflects taxes as if they are transit taxes.

31. What should be the logic for space available tickets with 2 legs and a connection? Example PRG-LHR-LAS : Current pricing command used by myIDTravel: FQPPRG/D05MAY/H1410/CBLHR/D05MAY/H1745/CBLAS/OAB/RID90N2,FC-EUR/L CZ=21.86/UB=68.87/YC=4.99/ US=16.15/US=16.15/XA=3.60/XY=6.35/AY=5.08 The GB tax (=107.49) is missing. This tax is not collected only for transit passengers. In order to collect taxes calculated for stop-overs, the below pricing command should be used: FQPPRG/D05MAY/H1410/CBLHR--/D05MAY/H1745/CBLAS/OAB/RID90N2,FC- EUR/L

32. Any suggestions?

33. AGM 2016 Survey Outcome & Agenda for 2017

34. AGM 2016 Survey

36. Networking Event at future AGM’s SOLUTION/PROPOSAL The proposal is to spend existing ZED-MIBA Forum funds to systematically pay for the AGM networking event wherever the location is. The cost for the Networking Event should not exceed USD 15,000 and subject to a minimum balance of USD 50,000.00 of the ZED MIBA Forum funds This would cover attending airline representatives for registered airline attendees. Guests may attend at their own expense. VOTING QUESTION Do you agree to the above proposal to add this to the ISTA as a general principle? Yes No

37. List of Members’ duties & responsibilities As a member of our organisation, you have an obligation to actively involve yourself as a member. You will required to:  familiarise yourself with the methods the Council, MSC and other members use to communicate  be able to navigate the website to remain informed of our ongoing work and developments  become fully conversant with the ISTA agreement and be able to comply with all clauses therein  respond to invitations to meetings (details of which are outlined below) and attend as a minimum one workshop and one AGM in any two year period  take part in online surveys and votes  keep all online data up-to-date – flyzed.info and ZEDMIBA.org profile

38. List of Members’ duties & responsibilities WORKSHOPS Twice a year we hold workshops where we meet to discuss items that are happening in the industry that affect members and therefore require action by our organisation. Decisions are made here about how we move forward. These are hands-on sessions usually lasting around 1 day.

39. List of Members’ duties & responsibilities AGM This occurs once a year, alternating between Geneva and another city hosted by a member airline (more information about this once you are a member). It is at this event that members vote on changes that have resulted from the topics raised throughout the year at workshops. This is your only opportunity to gain complete insight into the voting item in order to vote in an informed way. A networking event gives you the chance to meet fellow members and time is given to hold bilateral discussions and sign concurrences with airlines.

40. Contact for experts (only shown for members)  Fares: Isabelle Langlet (AF)  Website: Ivana Vostra (OK), Peter Nielsen (SK)  S/A/F: Sylvia Ibach (AB), Luanne Stetson (AS)  Fares Filing: Karmen Jese (JP)  Policy & Rules: Julie Williams (BA)

41. HEALTH CHECKS Retirees should they be included at all? Concur bilaterally? Should they be accepted AFTER any serving staff? How could this be delivered? New PTCs? myIDTravel could separate retirees without the need for a new PTC. Parents how many – do we include both sets in cases of step parents, i.e. birth plus step? Two mothers; two fathers – are we all ready to meet statutory requirements and if not part of your own policy can you accept other’s? Should we limit by numbers or have, say 2,3 or 4 “any ones” rather than endless siblings, plus parents, plus children, plus spouse that could result in a large party. WY limit numbers. BA limits and LH thinking about it. Open ZMF to other entities? DL strongly opposed. Keep to airlines as we already have many varieties of non-airline SAFs. Company structures – we need to embrace evolutions in this area and ownership that might not be 100% Baggage, does the clause need updating to reflect changing trends? Many members need the clause in order to preserve an allowance for staff.

42. WORKING GROUP MEETING ‘NORMS’ Scope of a ZMF workshop. Clarification of the Agreement and keeping it ‘up to date’ Dealing with new challenges to the staff travel community (such as end of Paper tickets, Premium economy class, no baggage fares to revenue) Benefits of participating in a workshop. gaining knowledge and understanding the ZED-MIBA issues possibility to test one’s own knowledge and co-operational skills representing your airline Networking possibilities Obligations of participating in a workshop. must show up, when registered may contribute and mediate support community be prepared for the Agenda items Code of conduct for workshops be able to balance your own airlines views with the needs of the community. Be present Be polite (listen to other speakers) Stay politically correct

43. ZED MIBA scope Discussion on the possibility to allow non-airlines, aviation related companies to participate in ZMF

44. Payment (NIET) Credit Card chargeback actions of eligible persons

45. 12 AOB  Recommended Practice 1788a  AGM 2018 venue proposals  non-compliance with required travel documents  ID  Council member Proposal

46. Recommended Practice As part of a clean-up activity by the ticketing committee to remove the final references to paper flight coupons from industry standards, some small editorial changes have been proposed to RP1788a (attached). These will go to conference this year. Aside from these changes, the specific sections of the RP 1788a highlighted below were raised by some member airlines as being potentially out of date. It was suggested, as no airlines are using these procedures any more, especially in today’s automated environment when boarding passes and bag tags are thermal printed. Input and consensus is required by ZED-MIBA forum so that MSC can liaise with the appropriate group (Airport Services Committee, ASC) to update this.

48. Recommended Practice 1788, continued

50. Next Workshop