1. SEAMLESS TIPS TO PROVIDE QUALITY TECHNICAL SUPPORT For SMALL SOFTWARE ORGANISATIONS – PART 1 https://www.serverconsultancy.co.uk

2. Continuation to various tips to provide technical support for small software companies, here are other helpful tips that can prove beneficial in this regard. By providing quality technical support, a software company can deliver a quality user experience to them. This practice results in better productivity and enhances goodwill of a company within customers. So, after learning about various effective ways, you probably have become capable of improving your support; yet to make it more impressive you should consider these tips as well.

3. Give Customers A Way To Help One Another If you belong to a limited user-base, then it is a good idea to set a forum that facilitates customers to help one another. There are tremendous advantages of forum like:. Users can get answer directly by browsing existing content available on forum. You get free from answering questions to customers as others provide relevant answers on your place Customers get their queries resolved even faster. A boost in SEO footprint

4. Be Practical Always try to focus on getting the feedback from your customers as it enhances the burden of technical support at some level. Though, it is beneficial as it boosts up client satisfaction along with feedback enhancement.

5. Use Feedback In The Best Possible Way: It is mandatory to give some time on the support of a product which is developed for a customer. It is because, after sometime when someone uses the product practically, one gets familiar with various pros and cons of that. So, if your developers are familiar with them, they can do justice in resolving those issues while providing support to clients. Therefore, take each request of technical support positively and use this request to enhance the functionality of your software further.

6. Do Not Get Affected While Supporting Customers: It does not matter how difficulty you face to convince your customers to like your product. You may get some remarks that are not in favour to your product; yet you should not feel affected by those remarks. Never take any sort of criticism in mind, but take everything positively. Consider this fact that every customer is different and you are unknown to the situation of the customer, you should maintain your calm and try to give each answer in the best possible way.

7. Show Your Thankfulness To The Messenger: At times, when a messenger notifies you about a bug in your software, you should feel thankful on it to him. So, do not think as the messenger is trying to insult your software designing skills or something negative. It is because an unaddressed bug may result in several unsatisfied customers that ultimately leads to sale loss. So, it is a thing of thankfulness to the messenger, not to get angry.

8. Inform The Customer Once The Bug Is Fixed: When you find a customer reporting for a bug in your software, you should immediately save the email ID of that person along with the report of bug. Once, your developers have fixed that software bug, you should email him or her informing the removal of bug. This way, the customers feel encouraged to notify you every time they see any bug in future as well.

9. Do Not Stop Yourself To Give Credit When It Is Due: By giving credit in bug fix to a person who reported the bug at first, you can strengthen the association with him. It does not only improve customer relationship, but also make them know how much value you give them in your business.

10. Be Ready To Provide Support To Emails In Other Language Of Your Customers: English is the standard support language; yet there can be some customers who may email you in any other language. So, does that mean you should avoid their request? No, at that time take help of Google Translate to understand their queries and then, you can reply in English language. You should also add the translation of your reply in the language of the customer.

11. Always Use Friendly & Effective Tone: You’re a professional that does not mean you should talk impersonal or have cold tone. While answering your customers, reply as you’re a real human being rather replying like a robot. Address people with their first name and handle their emails in an effective way.

12. Provide Support Only For Your Product: When you’re providing support for your software, then, you should concentrate on your product only. Rather teaching customers how to use some other tool or PC, just talk about your software only, nothing more or less.

13. Final Words By following these tips, you can not merely enhance your technical support, but can give your customers a superior after-sale experience. This practice is such a wonderful step to get your company to new heights of success as it enhances customer feedback and entire customer satisfaction level.

14. For more details on high quality technical support, you can consult us anytime at https://www.serverconsutlancy.co.uk Thanking You For Being With Us