1. Unit 7 reading and writing 鄞州职教中心 陈朝霞

2. What are they doing?

3. What is she doing?

4. I must make an apology for... I'm sorry for the mistake. I'm terribly sorry. Sorry again for all the trouble. I’m sorry for missing your class. There was a road accident and my bus was held up for 40 minutes. Ways to make an apology

5. Reading

6. Read the following sentences and match the sentences with the pictures a. b. c. d.

7. 1. The two companies are signing a contract. 2.The assembly line has broken down. 3.The factory is producing leaflets. 4. Delay of production caused a heavy loss. a. b. c. d.

8. Read the following passage and choose the correct answer. What is the letter for? a) Making a claim b) Making an apology c) Solving problems √

9. Read the letter again and find out information to fill in the table. What mistakes have been made?What caused the mistakes? Mistake 1 Mistake 2 the delay of production. The assembly line of the company broke down. the incorrectly produced leaflets There was a communication problem

10. Read the letter again and find out the solutions to the two mistakes. Solution for mistake 1: ____________________________________________ Solution for mistake 2: ___________________________________________________________ ____________________________________________________________ Paying for Mr Smith's loss. Taking the incorrect leaflets back and producing the full color leaflets immediately. Reducing the pay for Mr Smith by 10 %.

11. Post reading Tick the statements you think may be in Mr Smith's letter of August 17. ( ) a. We were very disappointed to see the leaflets you produced for our company. ( ) b. The leaflets you sent us are not correct, because there are names of another company on them. ( ) c. We expected to get the leaflets on August 10, but you sent them to us on August 16. ( ) d. The color of the leaflets is not as beautiful as we agreed on the contract. ( ) e. The delay of 6 days has caused a heavy loss for us. ( ) f. There are no photos on the leaflets. ( ) g. We expected full color leaflets, but instead, we found black and white photos in the leaflets. √ √ √ √

12. Writing Look at the following pictures and write what happened. Hello, this is Hope Express. No problem. Can you deliver my computer to Betty by 10 am? 1) David asked Hope Express to ________________________________________ by 10 am. deliver his computer to Betty

13. 2) Betty couldn't do her work _____________________________________. because the computer has not arrived. 3) The car __________________ on the way. HopeExpress apologized for _________________. 4) The Express boy couldn't __________________ Betty ____________________ was out of power. broke down the trouble make a call to because his cellphone

14. Dialogue completing Betty:Hello, is that Hope Express? Why hasn't my computer arrived? HE: I am terribly sorry, madam. Our car _______________. Betty: But you didn't ________ me and I had to wait all day. HE: We're sorry for that, too. The express boy's cellphone __________________. We are sorry for _________. We'll pay for your loss. Betty: Thank you. broke down call was out of power the trouble

15. How to write an apologizing letter 1. Say sorry first. 2.What caused the mistake. 3.Give your plans about how to solve the problem. 4. Make an apology again and thank for the patience.

16. Writing Write an apologizing letter according to Ex.14-15 in the text

17. Dear Madam, I'm terribly sorry because I didn't deliver your computer on time. First of all, I express my apology for the delay of your work.Our car broke down on the way. So I can't send the computer on time. I apologize for the trouble. Secondly, as my cellphone was out of power. I can't make a call to you. And I also can't ring up my partners. We will pay for your loss. What's more, we decide to reduce the delivering cost by 20%. Sorry again for all the trouble.Hope there will be no misunderstanding any more. Thank you for your patience. Sincerely Hope Express

18. Homework Finish Ex.9,10,11 in the exercise book.