1. A Look at Access A Look at Access and the Workforce Development System September 26, 2012/2:00 PM ET

2. 2 A Look at Access and the Workforce Development System Welcome to Workforce 3 One!

3. 3 A Look at Access and the Workforce Development System  To submit a question, type the question in the text field and press your Enter/Return key. ‒ Please enter the name to whom the question is directed.  Your name and your question will appear on your screen, indicating successful submission.  Questions are directly transmitted to presenters—no other participants will see your questions. Submitting Questions: Closed Chat Text Field Gary, where can I find today’s PPT?

4. 4 A Look at Access and the Workforce Development System Practice In the Chat Room, please type the name of your organization, your location, and how many people are attending with you today.

5. 5 A Look at Access and the Workforce Development System How To Participate in a Poll

6. 6 A Look at Access and the Workforce Development System Access to Webinar Resources WEBINAR RESOURCES: Recordings and transcripts are available within 2 business days after the event.

7. 7 A Look at Access and the Workforce Development System Moderator Randee Chafkin Senior Program Specialist for Disability Programs Employment and Training Administration

8. 8 A Look at Access and the Workforce Development System Poll #1 A.State Level WIA Staff B.Regional Level WIA Staff C.Local Level WIA Manager D.Local Level Staff What agency/organization and/or position do you represent?

9. 9 A Look at Access and the Workforce Development System Poll #2 A.Yes B.No Do you think the way that WIA is funded impacts access for persons with disabilities and/or multiple challenges to employment?

10. 10 A Look at Access and the Workforce Development System Featured Speakers Presenters  Brian Ingram, Training and Technical Assistance Associate, NDI Consulting, Inc.  Danielle (DJ) Ralston, Training and Technical Assistance Associate, NDI Consulting, Inc. Moderator  Randee Chafkin, Senior Program Specialist for Disability Programs, Employment and Training Administration

11. 11 A Look at Access and the Workforce Development System What’s in It for You?  Understand the Access Issues that people with disabilities and/or multiple challenges to employment face when trying to access programs and services of the American Job Center Network. At the end of this webinar you will:

12. 12 A Look at Access and the Workforce Development System  Programmatic Access  Common Access Challenges  Possible Access SolutionsAgenda/Objectives An In Depth Look at Access and the Workforce Development System…

13. 13 A Look at Access and the Workforce Development System Disability Employment Initiative (DEI)  The DEI is DOL’s new disability and employment initiative. It is jointly funded by DOL’s ETA and ODEP.  Beginning in September 2010, DOL awarded over $43 million to sixteen states for 3 years to improve the education, training and employment opportunities and outcomes of youth and adults with disabilities who are unemployed, underemployed, and/or receiving Social Security disability benefits.

14. 14 A Look at Access and the Workforce Development System DEI (Cont.)  The two rounds of DEI states are: Alaska, Arkansas (youth), California, Delaware (youth), Hawaii, Illinois, Kansas, Maine, New Jersey (youth), New York, Ohio, South Dakota (youth), Tennessee, Washington State, Wisconsin, and Virginia.  DEI projects build upon the ETA-funded Disability Program Navigator (DPN) initiative by hiring full- time staff, hired at the local workforce investment area level, with expertise in disability and the workforce system to serve as Disability Resource Coordinators (DRCs).

15. 15 A Look at Access and the Workforce Development System  A Round three of DEI projects were funded on September 20, 2012.  7 projects (Iowa, Florida, Indiana, Massachusetts, Minnesota, Louisiana, and Rhode Island) will be funded for three years for a total of approximately $20.7 million.  Minnesota is the only Round 3 project focusing on youth.  In addition to the competitive grants, the DEI has a random assignment evaluation and a Technical Assistance Center components. DEI (Cont.)

16. 16 A Look at Access and the Workforce Development System DEI (Cont.)  The DEI projects build on effective practices of the DPN initiative and other successful models to improve coordination among employment and training and asset development programs implemented at state and local levels, including SSA’s Ticket to Work program, and build community partnerships that leverage public and private resources to better serve persons with disabilities and improve their employment outcomes.

17. 17 A Look at Access and the Workforce Development System  DEI projects have to implement at least three strategic components as critical elements of their service delivery approach to serve the youth or adult populations.  Round 2 DEI states must select “Partnerships and Collaboration” as one of their 3 mandated strategic service delivery components. DEI (Cont.)

18. 18 A Look at Access and the Workforce Development System  The strategic service delivery components are based on best practices in the public workforce system for serving persons with disabilities, and include: Integrated Resource Teams, Blending and Braiding of Funds/Leveraging Resources, Customized Employment, Self-Employment, Guideposts for Success, Asset Development Strategies, and Partnerships and Collaboration. DEI (Cont.)

19. 19 A Look at Access and the Workforce Development System  The DEI focused on either adults or youth in order to replicate and refine replicable models.  It expands the workforce development system's capacity to serve as Employment Networks (ENs) of beneficiaries under the Social Security Administration's Ticket to Work Program. DEI (Cont.)

20. 20 A Look at Access and the Workforce Development System  DOL continues to successfully expand the capacity of the public workforce system to serve persons with disabilities.  However, there are still challenges, including issues pertaining to persons who come to the AJCs for services and choose not to self-identify as a person with a disability, attitudinal challenges/ myths; enrollment in WIA and W-P services, including intensive and training services. DEI (Cont.)

21. 21 A Look at Access and the Workforce Development System  We realize that not every person who comes to the AJC system is eligible to be enrolled in WIA and W-P services.  Therefore the AJC network identifies the most effective service delivery strategies to achieve employment outcomes for its customers with disabilities- both WIA enrollment, co-enrollment, and accessing other services (TANF, VR, etc.).  The goal is to promote career pathway jobs and economic self-sufficiency for persons with disabilities. DEI (Cont.)

22. 22 A Look at Access and the Workforce Development System WHAT ARE WE REALLY TALKING ABOUT? Access

23. 23 A Look at Access and the Workforce Development System General Access Points  Often when discussing Universal Access within the Workforce Development System and at the Job Center level the primary focus has been around Physical, or Communication accessibility.  Typically the area(s) of the Job Center where these Access issues (Physical and Communication) are considered is the resource room and they are often focused on providing access to “core services”. ACCESS General Access Points

24. 24 A Look at Access and the Workforce Development System General Access Points  The reason for this focus is programmatic and is based on differences in funding streams that are tied to the way the Workforce Investment Act is written.  Wagner-peyser services (sometimes referred to as “Core”) are funded through the Federal budget with funding levels determined annually.  Funding for “Core” services at the Job Center (States/Local Workforce Investment Areas [LWIA]) are not impacted by performance measures. ACCESS General Access Points

25. 25 A Look at Access and the Workforce Development System General Access Points  In contrast, WIA “Intensive and Training” services are funded using a performance based formula. –The amount of funding States/LWIAs receive is predicated on the previous year’s performance measure outcomes.  A majority of “Core” customers are theoretically eligible for WIA Intensive and Training services. –However, these services are funded at levels that make it impossible to serve every “Core” customer who may be interested or able to benefit from them. ACCESS General Access Points

26. 26 A Look at Access and the Workforce Development System Access Myths and Misperceptions  Because WIA funding (Intensive and Training services) is based on successful performance… –A common barrier in the delivery of WIA services for customers with disabilities and/or multiple challenges to employment is the Perception/Myth that they are unable to meet the performance measures associated with accessing WIA funding.  Some reasons stated for this are included on the next slide: ACCESS MYTHS AND MISPERCEPTIONS

27. 27 A Look at Access and the Workforce Development System Common Misperceptions that Create Access Barriers  WIA Services are self-directed and mainstream, not meant for customers who require higher levels of support.  These customers need part-time or low wage entry level positions and will not meet WIA outcome performance measures.  These customers need targeted employment services and Job Center staff do not have the appropriate background or training to provide them. ACCESS MYTHS AND MISPERCEPTIONS

28. 28 A Look at Access and the Workforce Development System WIA services are self directed, mainstream services not meant for customers with a need for high levels of support. Example:.  A customer, who uses American Sign Language (ASL), comes to the Job Center to get assistance with their resume.  They have a friend with them who explains to the front desk that the customer is not verbal and will need interpreting to communicate.  The staff member calls the Job Center Manager who explains that they have no budget for Interpreters. The request presents an undue burden under the American with Disabilities Act (ADA).  The friend is told that the customer would be better off working with Vocational Rehabilitation (VR) who specializes in that sort of thing. ACCESS MYTHS AND MISPERCEPTIONS

29. 29 A Look at Access and the Workforce Development System People with disabilities and/or multiple challenges to employment need part time or low wage entry level positions and are likely not to keep a job very long and so will not meet WIA outcome measures. Example:  A customer is referred to the Job Center from a transitional housing program. After attending the orientation, the customer expresses interest in obtaining a welding certification so he can be qualified to apply for green construction jobs currently open in the community.  He is scheduled to meet with a training specialist to decide if he is to be enrolled in WIA intensive services.  During the meeting, the training specialist tells him that because he is in transitional housing and has committed to getting a low wage job in 90 days to maintain his housing, she is unable to assist him with training but he is welcome to use the resource room to look for a more appropriate position. ACCESS MYTHS AND MISPERCEPTIONS

30. 30 A Look at Access and the Workforce Development System Customers with disability and/or multiple challenges to employment need targeted services and Job Center staff do not have the appropriate background or training to provide employment services to them. Example:  A customer with mental health and learning disabilities is referred to a WIA youth program from her High School Youth transition class.  While participating in an eligibility meeting with a youth case manager, she discloses being prescribed a number of medications, and a history of suicide attempts.  The case manager, visibly shaken, tells her that the WIA youth program does not have the necessary expertise to address her issues and refers her to a supported employment program. ACCESS MYTHS AND MISPERCEPTIONS

31. 31 A Look at Access and the Workforce Development System ACCESS  If customers with disability and/or multiple challenges to employment encounter access barriers within the Job Center that preemptively refer them out of WIA services entirely,  Or steer them into core services only,  It makes it very unlikely that they will be considered for participation in targeted DOL national initiatives (i.e., program access) which are usually accessed on behalf of customers enrolled in intensive services.  The next slide includes some examples.ACCESS

32. 32 A Look at Access and the Workforce Development System Credentialing  Competency Based Models  Making low-wage and unemployed workers competitive in the global Marketplace through on-the job training  Apprenticeships  Education and training that leads to credentialing, Post-secondary education; pathways out of poverty, career pathways  Enhanced Transitional Jobs Demonstration / Ex-Offenders  Career Pathways Innovation Funds Grants (changed-see below)  Trade Adjustment Assistance, Community College and Career Training Grants Program * Transitioning Youth * Employer Initiatives  Workforce Innovation Fund  Career Pathways Initiatives  Adult Learning/literacy Initiatives  Veterans Initiatives  Use of Labor Market Information,  Career One-Stop Tools Initiatives  High Growth & Green jobs Initiative  Re-employment Initiatives Programmatic Access

33. 33 A Look at Access and the Workforce Development System ACCESS: Additional Barriers  Limited Access to programs and services (i.e., intensive and training) is a disincentive to customers with disability or multiple challenges to employment to access the Job Center at all.  This has led to the creation of additional Programmatic barriers for those who do.  What does this mean? ACCESS Additional Barriers

34. 34 A Look at Access and the Workforce Development System ACCESS: Additional Barriers Job Center staff on the ground may:  Lack flexibility when considering how to serve customers who cannot access services using standard procedures.  Lack understanding of the inclusive nature of WIA eligibility.  Lack fluency with accommodation technology and procedures. ACCESS Additional Barriers

35. 35 A Look at Access and the Workforce Development System Thinking About Programmatic Access Lacking flexibility when considering how to serve customers who cannot access services using standard procedures. For example:  A customer who discloses experiencing low vision requests the presence of a service animal (a dog of indeterminate breed) while attending a Job Search Strategies workshop. The workshop instructor tells the customer that she has no way of knowing if the dog is a legitimate service animal and that she will have to come back next week without the dog to access the workshop. ACCESS Programmatic Access

36. 36 A Look at Access and the Workforce Development System Thinking About Programmatic Access Lacking understanding of the inclusive nature of WIA eligibility. For example:  A customer, who uses an electric wheelchair, a voice replication device to speak, arrives at the Job Center with an assistant and asks how to access vocational training dollars during an orientation workshop. The instructor, a little embarrassed, asks to speak with the customer after the workshop. During this meeting, she shares the Job Center is not meant for people with significant disabilities, but that VR serves customers with his level of support needs. ACCESS Programmatic Access

37. 37 A Look at Access and the Workforce Development System Thinking About Programmatic Access Lacking fluency with accommodation technology and procedures. For example:  A Job Center customer wants to attend a resume workshop. She asks to speak with the instructor before the class and discloses that she experiences a learning disability and requests the use of a computer terminal equipped with “Read and Write” stating she read it was available on the center’s website.  The instructor tells her that she has never received such a request nor can she recall ever seeing this statement on the website. When the customer shows her the statement, the instructor responds that she will need to check with her supervisor before she can give her a definite answer and to check back at the end of the week. ACCESS Programmatic Access

38. 38 A Look at Access and the Workforce Development System Access Challenges in WIA Resource Gaps  What do we mean by Resource Gaps? –The WIA (Adult and Dislocated Worker) programs offer many resources to enrolled customers but they cannot meet the needs of every customer. –“Resource Gaps” refer to the things a customer needs that cannot be addressed directly through WIA funded services. ACCESS: Access Challenges in WIA

39. 39 A Look at Access and the Workforce Development System Access Challenges in WIA Resource Gaps  How do these Resource Gaps effect enrollment? –Because the WIA program cannot cover all needs, often people with multiple needs and/or challenges are screened out of WIA intensive and training services based on the determination that they are not “training or job ready” because of identified resource gaps. –Case managers are less likely to enroll someone with identified “Resource Gaps” because they are seen as a risk to performance measures, which dictate funding. ACCESS: Access Challenges in WIA

40. 40 A Look at Access and the Workforce Development System Access Challenges in WIA How does the American Job Center Network respond to a customer disclosing disability and/or multiple challenges to employment?  With preemptive referrals to other systems?  By being inflexible concerning the proposed modification of procedures based on a disclosure or accommodation request?  By responding to such disclosures and requests with flexibility and superior customer service? ACCESS: Access Challenges in WIA

41. 41 A Look at Access and the Workforce Development System Common ways Job Centers can limit access to services for customers with multiple challenges to employment Preemptive referrals to other systems.  Customers who disclose multiple challenges to employment to Job Center Staff at registration are often given multiple referrals to other systems and told to return for intensive, training or support services once additional disclosed challenges have been addressed. ACCESS: Access Challenges in WIA

42. 42 A Look at Access and the Workforce Development System Common ways Job Centers can limit access to services for customers with multiple challenges to employment Preemptive referrals to other systems Example--Customer’s Disclosure:  A customer comes into a Job Center looking for job placement assistance and expresses interest in exploring short term vocational training options. During an intake meeting for intensive services (enrollment), she discloses that her family is living in a motel, she experiences a disability that effects her mobility, and her two children are with her in the waiting area. ACCESS: Access Challenges in WIA

43. 43 A Look at Access and the Workforce Development System Common ways Job Centers can limit access to services for customers with multiple challenges to employment Preemptive referrals to other systems Example— Job Center Staff Response:  The staff member explains that the Job Center only has resources around placement and training and that these additional challenges need to be addressed BEFORE vocational training can be considered.  The staff person then refers the customer to a transitional housing program for housing, Department of Health & Human Services for food stamps and childcare, and Vocational Rehabilitation for placement and training. ACCESS: Access Challenges in WIA

44. 44 A Look at Access and the Workforce Development System Common ways Job Centers can limit access to services for customers with multiple challenges to employment By being inflexible concerning the proposed modification of procedures based on a disclosure or accommodation request?  Customers who disclose multiple challenges to employment are often scheduled for next steps at the Job Center without consideration of how their disclosed challenges might impact their ability to access those services. ACCESS: Access Challenges in WIA

45. 45 A Look at Access and the Workforce Development System Common ways Job Centers can limit access to services for customers with multiple challenges to employment By being inflexible concerning the proposed modification of procedures based on a disclosure or accommodation request? Example--Customer’s disclosure  A Job Center customer attends a one-on-one orientation to services and expresses interest in accessing short-term vocational training. The Job Center staff schedules a suite of workshops that are considered mandatory prior to an eligibility meeting for intensive services.  The customer then discloses being a veteran and to experiencing post traumatic stress (PTS) from a tour of duty in Iraq. He explains that large groups of people such as may be found in a workshop might act as a trigger for his PTS and asks if there is any other way of accessing training. ACCESS: Access Challenges in WIA

46. 46 A Look at Access and the Workforce Development System Common ways Job Centers can limit access to services for customers with multiple challenges to employment By being inflexible concerning the proposed modification of procedures based on a disclosure or accommodation request? Example—Job Center Staff Response:  The staff person explains that the suite of workshops are a requirement for being considered for enrollment in intensive services and that the staff are highly skilled in running the workshops, so there is really no need to be concerned.  He also shares that since the customer is a vet there are placement and training services available through Veteran Affairs that might be a better fit, and that VR might be a resource as well. ACCESS: Access Challenges in WIA

47. 47 A Look at Access and the Workforce Development System Inherent Programmatic Access Barriers  Preemptive referrals to other systems  Screening into Core and away from Intensive  Lack of confidence in addressing multiple challenges  Lack of clear procedures around accommodation ACCESS: Access Challenges in WIA

48. 48 A Look at Access and the Workforce Development System Understanding your system’s access barriers  Each state and region within a state, and even Job Centers within a region, may have specific policies, or practices that are creating barriers for these customers.  Talk to the system’s participants and try to identify access issues specific to the area you serve. ACCESS: Strategies for Access

49. 49 A Look at Access and the Workforce Development System Understanding your system’s access barriers Try talking to:  Customers  Staff  Managers  Partners ACCESS: Strategies for Access

50. 50 A Look at Access and the Workforce Development System Strategies for Access Facilitating Integrated Resource Teams (IRT)  An IRT is an informal customer level agreement between a customer and the systems providing services to that customer allowing the members to coordinate resources for an individual around a shared employment goal. ACCESS: Strategies for Access

51. 51 A Look at Access and the Workforce Development System Poll #3 A.Yes B.No Do you think the way that WIA is funded impacts access for persons with disabilities and/or multiple challenges to employment?

52. 52 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) IRT’s can help to address programmatic access barriers in WIA services in a number of ways:  Using a goal specific focus in addressing resource gaps and making referrals to other systems.  Providing Active Resource Coordination support for customers accessing multiple service systems.  Giving the customer and Job Center staff a plan to address disability and/or multiple challenges to employment and visualize a successful outcome for the customer. ACCESS: Strategies for Access

53. 53 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) Using a goal specific focus in addressing resource gaps and making referrals to other systems Example--Customer Disclosure:  A customer comes to the Job Center and meets with a WIA case manger after expressing an interest in accessing short term vocational training, or an on-the-job training (OJT) of some kind. She is referred to a career exploration workshop and comes out of it with an employment goal of HVAC technician.  During a follow up meeting with the case manager, the customer discloses a learning disability, unstable housing, and that she is transitioning out of prison and is currently on parole. ACCESS: Strategies for Access

54. 54 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) Example—Job Center Staff Response:  The WIA case manager discusses how the customer’s disclosed barriers can be addressed through training and an employment plan. A referral is made to a rent assistance program, VR, and the Office of Disability at the community college that hosts the training for possible accommodation resources should the training be funded.  The case manager advises the customer to begin by applying for rent assistance, and by communicating the training plan to the parole officer along with the case manager’s contact info should there be any questions about the proposed plan. She advises the customer to schedule an eligibility meeting for WIA, and to call once she has applied for rent assistance and informed the PO. ACCESS: Strategies for Access

55. 55 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) Providing Active Resource Coordination support for customers accessing multiple service systems Example--Customer Disclosure:  A youth who is currently in a High School transition program is referred to a WIA youth provider for career exploration and placement services.  During the eligibility meeting, the student discloses experiencing learning disabilities, ADD, and post traumatic stress. He states he is in the foster care system, currently receiving services from DHS, SSI benefits, Transition services from the school district, and is in the process of determining eligibility for VR services. ACCESS: Strategies for Access

56. 56 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) Example—Job Center Staff Response:  The case manager explains that the WIA youth program might be a great fit for him and could assist with career exploration and help to get training or a job once he has landed on a career that seems like a good match. The case manager also explains in order to effectively develop and implement a career plan all of the systems he is currently accessing will need to be consulted and coordinated.  The case manager gets the youth’s consent to speak with the other providers and tells him that he may need to sign additional releases once they have been contacted so they can communicate freely. He asks the youth to speak with his foster parents immediately, and to contact the local Benefits planner ASAP as next steps. ACCESS: Strategies for Access

57. 57 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) Giving the customer and Job Center a plan to address disability and/or multiple challenges to employment and visualize a successful customer outcome. Example--Customer Disclosure:  A customer is looking for placement services, specifically an OJT he heard about through friends. During orientation with Job Center staff, he discloses a list of employment challenges: disabled veteran, chronically homeless, multiple mental health diagnosis including a Traumatic Brain injury, and a very long criminal background including a recent conviction that has him actively on parole.  He is currently receiving SSI and is housed at a temporary shelter. He has a prior unsuccessful history at the Job Center and many of the staff shake their heads knowingly as he goes to meet with staff. ACCESS: Strategies for Access

58. 58 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) Example—Job Center Staff Response:  The staff person delivers the orientation to the customer and suggests they meet again at another time to compile a Resource Plan as he seems to be engaged with multiple systems. At that meeting, the Job Center staff discusses the different services the customer is receiving from the various providers and how they might be relevant to the customer’s training and/or employment plan.  The customer is immediately referred to a Career Exploration workshop and is asked to begin the process of obtaining releases from the various providers he is working with using the Resource Plan as a guide. ACCESS: Strategies for Access

59. 59 A Look at Access and the Workforce Development System Facilitating Integrated Resource Teams (IRT) Example--Outcome:  As the customer obtains releases, the Job Center staff contacts the providers and they agree to partner around his employment plan. The customer attends the Career Exploration workshop and lands on a living wage permanent employment goal.  With the support of the partners and this goal in hand, he attends an eligibility meeting for WIA intensive services and is enrolled. His WIA case manager convenes an IRT meeting for him to further develop his plan with representatives from all of the providers he is engaged with in attendance. ACCESS: Strategies for Access

60. 60 A Look at Access and the Workforce Development System If customers with disability and/or multiple challenges to employment encounter access barriers within the Job Center that preemptively refer them out of WIA services entirely, or steer them into core services only, it makes it unlikely that they will be considered for participation in DOL national initiatives, including discretionary grants, which are usually accessed for customers enrolled in intensive services. Goal of Department of Labor’s Good Jobs for ALL… To promote a public workforce system that is coordinated, integrated, and effective for the widest range of jobseekers and responsive to business customers’ needs… By improving the accessibility, capacity, and accountability of the American Job Center Network to serve customers with disabilities and/or others with challenges to employment resulting in education and career pathways that lead to unsubsidized employment and economic self-sufficiency. ACCESS: Good Jobs for All

61. 61 A Look at Access and the Workforce Development System Please enter your questions into the Chat Room! Question and Answer Period

62. 62 A Look at Access and the Workforce Development System Resources  Disability and Employment Community of Practice http://disability.workforce3one.org Provides disability and employment resources for the public workforce system, including promising practices to promote the positive employment outcomes of persons with disabilities and Disability Program Navigator (DPN) successful strategies and promising practices.  Disability Employment Initiative Webinar Series on Access https://disability.workforce3one.org/page/tag/1001134139407582416 In 2011 and 2012, NDI Consulting, Inc., the national training and technical assistance provider for the Disability Employment Initiative (DEI), hosted a webinar series on access. The Access series has been developed to help DEI projects and the public workforce system understand the broad landscape of Access as it relates to persons with disabilities accessing the American Job Center Network. This series provided a number of facts and concepts relevant to Access as well as different strategies and tools to help aid the public workforce system in achieving universal access.

63. 63 A Look at Access and the Workforce Development System  http://dei-ideas.org/ http://dei-ideas.org/ This is the DEI Technical Assistance Project Web site. It provides information on the DEI projects, resources, tools, webinars, promising practices, etc. Resources (Cont.)

64. 64 A Look at Access and the Workforce Development System Speakers’ Contact Information Brian Ingram  Email: bingram@ndi-inc.orgbingram@ndi-inc.org  Phone: 503-913-6139 Danielle (DJ) Ralston  Email: dralston@ndi-inc.orgdralston@ndi-inc.org  Phone: 740-398-5247 Randee Chafkin  Website: http://www.doleta.gov/etainfo/wrksys /WIOffice.cfm http://www.doleta.gov/etainfo/wrksys /WIOffice.cfm  https://disability.workforce3one.org https://disability.workforce3one.org  Email: chafkin.randee@dol.govchafkin.randee@dol.gov  Phone: (202) 693-2723

65. 65 A Look at Access and the Workforce Development System Share Your Ideas with Your Peers!

66. 66 A Look at Access and the Workforce Development System Access to Webinar Resources WEBINAR RESOURCES: Recordings and transcripts are available within 2 business days after the event.

67. 67 A Look at Access and the Workforce Development System Stay Informed, Get Connected!

68. 68 A Look at Access and the Workforce Development System www.workforce3one.org For more information about the Workforce Investment System:  Visit www.careeronestop.orgwww.careeronestop.org  Call 1-877-US2-JOBS