2. ◦ Services to Employees  Managed Desktop Computer  Phone, Network, Internet & Wireless Access  E-mail & Portal Services  Android and Apple Phone App (Student Focused) ◦ Departments  Network Shared Folders  Portal Collaboration Sites ◦ College-wide  Banner/Portal  College Homepage  New Site

3.  Request for Network Account Activation ◦ HR/Adjunct Services ◦ Provides username & password to:  Office PC, E-mail, Network & Web Space, Portal, Phone App, Banner

4.  Office PC ◦ All faculty/staff/administrators have access to an office PC (Windows)  Includes private document space ◦ Maintenance, Repairs and Software installs handled by Desktop Services  Centrally managed virus protection & patch updates  See www.sunysuffolk.edu/help for service request forms and other IT support.www.sunysuffolk.edu/help

6. Help Center – 451-4357 451-HELP

7. Is this a real email from the College IT Department?

8. The College will never ask you to provide your username or password in an email. Never respond, reply or click on a link in an email asking you for your College credentials.

9.  New Program Beginning this Fall

12.  Accessing My Documents – Home or Classroom  Available via Web-based VPN https://roam.sunysuffolk.edu https://roameast.sunysuffolk.edu https://roamwest.sunysuffolk.edu Works best with Firefox

14.  Desktop Services ◦ PC Install & Repair ◦ Virus Protection and Patch Management  Networking and Telecommunications ◦ Phone & Network Requests ◦ Wireless Internet Access On Campus

15.  Desktop Services ◦ PC Install & Repair ◦ Virus Protection and Patch Management  Networking and Telecommunications ◦ Phone & Network Requests ◦ On-Line Help  Debbie Taglienti Switchboard Supervisor http://department.sunysuffolk.edu/NetworkingandTelecommunications/index.asp

16.  Phone System Provides: ◦ Individual voicemail boxes to all with assigned phone #’s  Messages Key, Ext 4888, or 451-4888  Must be setup prior to use ◦ Call lists (Missed, Received, Placed) ◦ On-Phone Directory ◦ Web tool for Speed Dials, Set/Reset PIN and Call Forwarding when off campus.  On-line Help

17.  Desktop Services ◦ PCs in your offices ◦ Create your profile on your Office PC  Networking and Telecommunications ◦ Networks, Internet, Phone Systems  Computer Center ◦ E-mail & Portal Services ◦ Mobile App ◦ College’s Administrative Systems  Banner (Project Lighthouse)

18.  E-mail ◦ Microsoft Exchange with Outlook  In the office – click Icon on lower tool bar  At home/off-campus/other PC– Outlook Web

21.  Common Portal for All ◦ From the Homepage Click MySCCC https://mysccc.sunysuffolk.edu/

22. Network User ID and Password Password Expired? 1. 1.If you remember your old one, you will be prompted to create a new password. 2. 2.Will not be notified in Outlook Web. If your receive “server not available” error in Outlook Web, Login to the portal to make sure your password is current. Forgot your password? 1. 1.Call Helpdesk at 451-4357, 451-HELP (8 a.m. – 6 p.m.)

23. Announcements and General Information

24. Links to Help Document and SSB forms (Rosters, Schedule, etc…) Suffolk Online Distance Ed and CMS info - Blackboard Most tabs also have Quick Links to Self- Service Banner

25. Vehicle Registration Overload and Adjunct Assignments Time Approvals Employment Details

26.  Desktop Services  Networking and Telecommunications  Computer Center ◦ E-mail & Portals ◦ Web Folder for Web Pages ◦ College’s Administrative Systems  Banner (Project Lighthouse)

27. http://www.sunysuffolk.edu/lighthouse

29.  Desktop Services  Networking and Telecommunications  Computer Center ◦ E-mail & Portals ◦ Web Folder for Web Pages ◦ College’s Administrative Systems  Banner (Project Lighthouse)  Web Services ◦ College Website

30.  Campus Computing Council ◦ Campus Planning and Input to College Computing Council  College Computing Council ◦ College-Wide Technology Planning ◦ Develops and Recommends Policy and Standards

33.  Academic ◦ Campus ETUs  Classrooms and Labs ◦ Office of Instructional Technology (Troy)  Administrative ◦ Departments  Desktop Services  Networking & Telecommunications  Computer Center ◦ Office of Computer and Information Systems