1. DEFNYDDIO GWYBODAETH I DDATRYS PROBLEMAU USING INFORMATION TO SOLVE PROBLEMS

2. Ar ôl trafod y darn yma, fe ddylech chi allu: After this section, you should be able to: Darganfod broblem yn y gweithle Sicrhau meini prawf llwyddianus Hel o leiaf 2 ddull i gael gwybodaeth Defnyddio techneg i ddatrys problemau a’i wirio Cynllunio a gweithredredu datrysiad Identify y problem in the workplace Ensure success criteria Gather information by using at least 2 methods Use and check problems by using problem solving technique Plan and implement solution

3. TRAFFERTH MEWN DERBYNFA BOTHER IN RECEPTION Gweithgaredd/Activity: Actorion os gwelwch yn dda Budding actors please

4. TRAFFERTH MEWN DERBYNFA BOTHER IN RECEPTION Oes ‘na broblem? Is there a problem? Effeithio ar bwy? Who does it affect? Canlyniad o adael y broblem? Result of leaving the problem? Beth sy’ angen? (meini prawf llwyddiant) What’s required? (success criteria) Gwybodaeth ar be’ sy’ eisiau? Information on what is required? Sut i hel y wybodaeth? How to get the information? Pwy sy’n mynd i helpu? (aelodau’r tîm) Who’s going to help? (team members) Rhywbeth arall? Anything else?

5. CAMAU I DDATRYS PROBLEMAU STEPS TO SOLVE PROBLEMS (Technegau i Ddatrys Problemau, tud 1/ Problem Solving Techniques, pg 1) CAM 1 Be’ ydy’r broblem? CAM 2 Nôd? Meini Prawf Llwyddiant? (nodiadau ‘Meini Prawf Llwyddiant’) STEP 1 What is the problem? STEP 2 Goal? Success Criteria? (notes ‘Goals and Success Criteria’)

6. MEINI PRAWF LLWYDDIANT SUCCESS CRITERIA (1) Nôd: “ Ar amser, cadw o fewn y cyllideb” Gall Meini Prawf Llwyddiant: Sefydlu gan glient Yn perthyn i nôd y sefydliad Mesuriadwy - SMART Goal: “On time, on budget” Success Criteria may be: Established by client Related to business goals Measureable - SMART

7. MEINI PRAWF LLWYDDIANT SUCCESS CRITERIA (2) Nôd: ‘symud y safle ailgylchu o A i B’ Meini Prawf Llwyddiant sy’n bosibl: Symud erbyn? Safle A wedi’i gadael a chanslo les erbyn ? Rhoi gwybod i glientiau erbyn ? Goal: ‘to move recycling depot from A to B’ Possible Success Criteria: Move completed by ? Location A vacated and lease cancelled by ? All clients notified by?

8. CAMAU I DDATRYS PROBLEMAU STEPS TO SOLVE PROBLEMS CAM 3 Cyfyngiadau posibl? Amser? Arian? Grym y Tîm? Ymrwymiad aelodau’r tîm? (Gweithgaredd: ‘Datrys Problemau mewn Timau, tud2) CAM 4 Gwybodaeth STEP 3 Possible constraints? Time? Money? Power of the team? Commitment of team members? (Activity: ‘Problem Solving in Teams’, page 2) STEP 4 Information

9. CASGLU DATA DATA COLLECTION GWREIDDIOL (UNINIONGYRCHOL) EILRADD (ANUNIONGYRCHOL / AIL-LAW) PRIMARY SECONDARY

10. CASGLU DATA DATA COLLECTION SWM MESURADWY Dehongli ffigyrau/graffiau Gwrthrychol Seiliedig ar sampl QUANTITIATIVE Statistical/graphical interpretation Objective Based on a sample

11. CASGLU DATA DATA COLLECTION ANSODDOL Edrych ar ymddygiad Gofyn am farn Goddrychol (anodd i’w ddadansooddi’n stategol) QUALITATIVE Looks at behaviour Asks for opinions Subjective (difficult to interpret statistically)

12. PA FODD? WHICH METHOD? CAMPUS/SMART Gwrando ac edrych Defnyddio ystadegau parod Holiadur – Cyfweld Holiadur post/ebost Holiadur ffôn Observation Abstraction from published statistics Questionniare – Interviewing Postal questionnaire Telephone questionnaire

13. CAMAU I DDATRYS PROBLEMAU STEPS TO SOLVE PROBLEMS CAM 4 (o hyd!) Gwybodaeth ar gael Be sy’n cyfrannu at y broblem? Gall ddefnyddio: (1) Dadansoddiad Pareto (‘Technegau i Ddatrys Problemau’, tud 9 a 10) (2) Ishikawa (‘Technegau i Ddatrys Problemau’, tud 4 a 5) Gwybodaeth ar goll? STEP 4 Available information What contributes to the problem? Can use: (1)Pareto Analysis ( ‘Problem Solving Techniques’, page 9 & 10) (2)Ishikawa (‘Problem Solving Techniques’, page 4 & 5) Missing information?

14. CAMAU I DDATRYS PROBLEMAU STEPS TO SOLVE PROBLEMS CAM 5 Taflu syniadau ddatrysiadau (‘Technegau i Ddatrys Problemau, tud 5) CAM 6 (a) Dadansoddi a gwerthuso gwahanol opsiynau: PMI (tud 7) Dadansoddiad Grid (tud 7 a 8) (b) Gwirio’r datrysiad yn erbyn y meini prawf llwyddiant STEP 5 Brainstorm alternative solutions (‘Problem Solving Techniques, page 5) STEP 6 (a) Analyse and evaluate options: PMI (page 7) Grid Analysis (page 7 & 8) (b) Check solution against the success criteria

15. CAMAU I DDATRYS PROBLEMAU STEPS TO SOLVE PROBLEMS CAM 7 Cynllunio a gweithredu’r datrysiad: Pwy? Adnoddau? Hyfforddiant? Amser? STEP 7 Plan and implement the solution: Who? Resources? Training? Time?