1. International Institute of Christian Discipleship LCL 05 Communication Skills for Christian Leaders By Peter Swanson Ph.D. General Conference of Seventh-day Adventists ®

2. Essential Attitudes Understand others well Empathize Help others understand you Tell enough, but not too much

3. Let people see your humanity Restrain the urge to criticize Empathy is feeling his or her pain in your heart

4. Jesus’ example is safe to follow

5. Acceptance is a basic human need Acceptance is needed most when we deserve it least

6. Jesus accepted people unconditionally

7. Look for the best, not the worst in people Tell people that you have confidence in them

8. Overcoming power is freely given to us Jesus is the Source from Whom all blessings flow

9. Do You Remember What You Learned?

10. Listening Well Speak less, listen more Talk time is shared equally

11. Question 1 What did the person say?

12. Question 2 What can I learn from the way the words were spoken?

13. Question 3 What is the person feeling?

14. Positive Feeling Words Happy Excited Satisfied Grateful Relieved Calm Esteemed

15. Negative Feeling Words Sad Apathetic Discontent Deprived Distressed Anxious Inferior

16. Question 4 What do they mean?

17. Question 5 Is what was said really true?

18. Do You Remember What You Learned?

19. Conversational Skills Listen with your eyes Observe body language Appearances can be deceiving

20. Lean forward Make eye contact Don’t stare Smile with your eyes Nod your head

21. Don’t preach or lecture Large group= few details

22. Avoid damage to your reputation Avoid causing damage to sensitive people Consider the impact of what you say

23. Remember people’s names Study their interests Ask thoughtful questions

24. Conversation Killers

25. Conversation Boosters

26. Do You Remember What You Learned?

27. Phone Calls, Letters, and E-mails More effort is needed Privacy matters

28. Be courteous and considerate Be polite Be gracious Be thoughtful

29. Formal Letters… Correct form Clear and concise Good grammar Professional courtesy

30. Do You Remember What You Learned?

31. Public Presentations and Persuasion Not too shallow Not too deep Great material= great presentation

32. Organize your ideas Use credible sources Grab their attention Arouse curiosity

33. Recognition of real challenges Recognition of new possibilities

34. Let God do His own work Scriptural assurance Encouragement Reassurance

35. Practice makes perfect Memorize the ideas exactly Speak distinctly Speak directly toward the mic

36. Pace yourself Vary the volume Dramatic pause Mental preparation Professional appearance

37. Connect with your audience Persuasive presentation Logical sequence

38. Candid presentation of counter arguments Expert opinions Present advantages and outcomes

39. Inspire confidence Use powerful testimonials Never manipulate people

40. Do You Remember What You Learned?

41. Difficult Conversations Conflict is inevitable Maintain secure daily connection

42. Mistaken sense of superiority Mistaken sense of inferiority

43. Fair use of time Respect and restraint Time out Eliminate distractions

44. Thorough preparation Abundant resources

45. Do You Remember What You Learned?

46. Conclusion The smallest improvement in your ways of communicating is far better than the grandest intention that never comes to fruition. So persevere in your efforts to develop your new habits.

47. International Institute of Christian Discipleship LCL 05 Communication Skills for Christian Leaders By Peter Swanson Ph.D. General Conference of Seventh-day Adventist ®