1. 8 th Edition Administration and Management Standards: Ethical Practice Joe Frisino Standards Development and Performance Measurement April 2006

2. November 16© Council on Accreditation 2005 All Rights Reserved Administration and Management Standards COA offers Six Sections of Administration and Management Standards Previously termed “G” (generic) standards.. that term has been retired Set forth and promote essential good business practices Implemented by all accredited agencies regardless of type of services delivered

3. November 16© Council on Accreditation 2005 All Rights Reserved Ethical Practice (ETH) “The organization earns and sustains the public trust through honest, truthful, and responsible transactions, partnerships, and relationships with individuals, communities, providers, businesses, donors and government entities.”

4. November 16© Council on Accreditation 2005 All Rights Reserved Core Concepts (ETH) Open, Transparent Operations Conflict of Interest Fundraising Protection of Reporters of Suspected Misconduct Professional Conduct Research Protections

5. November 16© Council on Accreditation 2005 All Rights Reserved ETH 1 Open, Transparent Operations The organization operates in an open and transparent manner in accordance with applicable legal requirements and uses assets exclusively and effectively to serve the purpose for which it has been created.

6. November 16© Council on Accreditation 2005 All Rights Reserved ETH 4 Protection of Reporters of Suspected Misconduct The organization prohibits employment- related retaliation against employees and others affiliated with the organization who come forward with information about suspected misconduct or questionable practices, and provides an appropriate, confidential channel for reporting such information.

7. November 16© Council on Accreditation 2005 All Rights Reserved Implementation Interviews with the Board, Management, Staff, and Consumers Conflict of Interest Policy Fundraising Procedures Annual Report

8. November 16© Council on Accreditation 2005 All Rights Reserved Thank you! Council on Accreditation 120 Wall Street, 11 th Floor New York, NY 10005 866-262-8088 www.coanet.org Joe Frisino jfrisino@coanet.orgjfrisino@coanet.org Ann Morison amorison@coanet.orgamorison@coanet.org