2. and people turning ideas into new things It is about doing new things

3. Denmark: Borger.dk Personalised one stop shop Denmark: Borger.dk Personalised one stop shop Where does public sector innovate? Structure UK: The Work Program payment-by-results scheme for employment services Australia: SEDIF Investment fund for social enterprises UK: Social impact bonds in the justice sector Program Funding Iceland Policing and social media Iceland Policing and social media Mexico Enhancing budget transparency Mexico Enhancing budget transparency Canada: ICT-based training tools for overseas immigration officers Netherlands: P-direct Shared service centre for HR Netherlands: P-direct Shared service centre for HR Belgium Rationalising office space in federal government Belgium Rationalising office space in federal government Human Resource Australia: Speechbubble Online engagement platform to design services with users Australia: Speechbubble Online engagement platform to design services with users Canada Open Policy Development Canada Open Policy Development Finland Participatory design technique and prototyping in hospitals Finland Participatory design technique and prototyping in hospitals Korea Single system to manage service complaints Korea Single system to manage service complaints Service delivery Italy Mobile service counters for social security services Italy Mobile service counters for social security services Open government

4. Innovation is about doing things differently

5. …and achieving impact Court fines: using personalised text message to increase response rate

6. An innovation is an implemented new way in which a public sector organisation operates to meet its mandate. It must aim to improve at least one of the following areas: efficiency; effectiveness; service quality; user satisfaction or democratic values Towards a definition of public sector innovation NovelImplemented Purpose: Improvement

7. Grey areas Degree of novelty – What unit of analysis? (project/unit/division/Organisation) Stage of implementation – Where “the rubber hits the road” (exclude: project plans / include: pilot, test) Degree of impact/outcome – System need to be in place to monitor and assess benefits (e.g. ex ante business case) or methodology to measure results. Type of impact – E.g. Quality of service: how to measure it? (e.g. in terms of accessibility; responsiveness; reliability) Other criteria? Transferability, sustainability..

8. OECD Observatory of Public Sector Innovation http://www.oecd.org/governance/observatory-public-sector-innovation/

9. OPSI Content % percentage of collected innovations by category

13. Innovation in action How to create and use an innovation lab? How to design / prototype service? How to use open data / social media for service delivery? How to set up an innovation award? http://www.oecd.org/innovating-the-public-sector