1. Learning Session 0 Welcome, Introductions & Overview 18 th March 2008 Alan Willson & Jonathon Gray

2. Learning Session 0 Introductions LHB’s & Trusts Faculty for Healthcare Improvement Campaign Team & Content Specialists IHI & Improvement Advisors & Visitors CGSDU, NLIAH, NPHS, WCfH, NPSA

3. Learning Session 0 2. Reducing HCAI Faculty: Eleri Davies Director: Alan Willson Content Specialist: TBA 5. Reducing Surgical Complications Faculty: Hamish Laing & Mark Scrivens Director: Jonathon Gray Content Specialist: Peggy Edwards 4. Improving Medicines Mgt Faculty: Phil Routledge Director: Alan Willson Content Specialist: TBA 3. Improving Critical Care Faculty: Dave Hope & Mark Smithies Director: Alan Willson Content specialist: Chris Hancock 1. Improving Leadership for Quality Faculty: Gren Kershaw / Andrew Goodall / Bruce Ferguson Content: Jan Davies Content Specialist: Tim Heywood 6. Improving general medical & surgical ward care Faculty: Jackie Austin & Bruce Ferguson Director: Jonathon Gray Content Specialist: Julie TCAB Faculty: Annette Bartley Director: Jonathon Gray Orgs: Carmarthenshire and Conwy & Denbighshire NHS Trusts SPI Ref Group: David Gozzard Kate Hooton Jill Newman Mike Spencer Delivery Improvement Advisors: 0.5 Mike Davidge (Senior) 1 per Region Delivery Local Coordinator at regional sites: 3 South East 1 North 2 Mid & West Development Sites: Pressure Ulcers Faculty: Hamish Laing Director: Jonathon Gray Orgs: Swansea NHS Trust Campaign Team IHI Support Organisations

4. Learning Session 0

5. Overview Terms of engagement Tuesday & Wednesday Day 1 – no vote – follow your badges Day 2 – Boards on each workshop Breakfast – 2 sessions 9 am – 7 sessions 10.30 am – 5 sessions

6. Learning Session 0 Overview Housekeeping “Facilities” Food Fire Filming Phones

7. Learning Session 0 Overview Agenda Awareness of the campaign Why you are involved & how it will “tick multiple boxes” What it will take to do this, build teams, support improvement –Hear from executives, general managers and clinical leaders about the why & how –Hear from frontline experts, local expert colleagues –Hear from leaders in the technical areas – best in world – local AB, SH, HL, International - IHI Get a feel for what frontline teams you will need Ownership & Commitment –Nothing happens without both executive team and frontline buy in –Engage you – Executives and frontline staff Interventions embedded in your corporate plans to secure sustainable improvement

8. Learning Session 0 Overview Agenda International context Local examples of success

9. Learning Session 0 Overview Agenda International context Local examples of success Key role of leadership Key measures

10. Learning Session 0 Overview Agenda International context Local examples of success Key role of leadership Key measures Where we are & next steps

11. Learning Session 0 Joe McCannon

12. Learning Session 0 Sue Gullo

13. Learning Session 0 3.45 We are here today Getting started guide Key timelines How your teams are coming together How your homework is going

14. Learning Session 0 3.45 Gren Kershaw, Jan Davies & Bruce Ferguson Where are we at currently? Key issues to address What works What doesn’t work What local experts would do differently Key tips

15. Learning Session 0 Trust Numbers at Learning Session 0 Chief Executives 11 (12) 2 Executive Directors 19 (24) Clinical Governance leads 8 (12) Patients 3 (12) 6-12 Content Area leads 93 (72-144)

16. Learning Session 0 Patient Team members & Stories Examples of Stories Framework for stories Opportunity – gather stories Work with patients and families to support Campaign Student stories

17. Learning Session 0 3.45 Minister will be launching the Campaign April 21 st