2. Instructor’s manual p. 178

3. 1. A thief approached the cab driver at a traffic light. 2. The thief demanded money. 3. The thief was a man. 4. The cab driver’s window was down all the way when the thief approached the cab. 5. The cab driver gave the thief the money. 6. Someone sped away with the money.

4. 7. The money was on the dash of the cab. 8. The amount of money was never mentioned. 9. The story mentions only two people, the cab driver and the thief. 10. The following statements are true:  Someone demanded money.  The money was snatched up.  A person sped away. IM p. 179

5.  Hearing is automatic, involuntary  Listening is learned, voluntary  Active listening is a conscious effort to focus on what you hear

6. For establishing and improving relationships Personal growth Showing respect to others Professional rapport Showing empathy and compassion Learning new information Understanding others’ opinions and views Basic survival Entertainment Health ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

7.  Action-oriented listeners  Time-oriented listeners  People-oriented listeners  Content-oriented listeners ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

8.  Prejudging information or speaker  Talking  Becoming too emotional

9.  Listen for numbers ◦ “There are ten steps to…”  Listen for key words ◦ “The characteristics of a ____ include…”  Listen for transition words ◦ “For example…” ◦ “In contrast…” ◦ “Therefore…” ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

10.  Ask for clarification  Jot down a question to ask later  Build vocabulary by listening to local/national media broadcasts  Record anything written in lectures  Join a study group  Find or start a conversation club on campus ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

11.  You become an active part of listening process  You create a history of course content  You have written criteria to follow  You create a visual aid for material  Studying becomes easier  You retain more information and have higher grades than non-note takers ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

12.  Physically and mentally attend class  Come to class prepared  Bring your textbook  Ask questions ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

13.  L-Listening  S-Setting it Down  T-Translating  A-Analyzing  R-Remembering ©Pearson Education, Inc. (2013) Sherfield/Moody, Cornerstones for Career College Success, 3e

14.  Outline technique  Cornell (split-page) technique  Mapping techniqu e P. 215

15. Copyright © 2011 by Pearson Education, Robert M. Sherfield & Patricia G. Moody, Cornerstone: Creating Success Through Positive Change, 6th Edition, Chapter 9, Slide 14

16. Copyright © 2011 by Pearson Education, Robert M. Sherfield & Patricia G. Moody, Cornerstone: Creating Success Through Positive Change, 6th Edition, Chapter 9, Slide 15

17. Copyright © 2011 by Pearson Education, Robert M. Sherfield & Patricia G. Moody, Cornerstone: Creating Success Through Positive Change, 6th Edition, Chapter 9, Slide 16

18.  Listen for key words and ideas.  Use a separate notebook for each class.  Use abbreviations in your notes.  Capture instructor’s written content from lecture.  Discuss the different note taking methods.  Record 5 more things you should remember from this chapter.

19.  How does your listening style affect your career choice?  What are reasons you should listen?  Why should you take notes during class?  Explain the L-Star Method for note taking.  Compare and contrast the three note taking methods presented in this chapter.