1. Class Agenda Announcements Centro

2. Dale Carnegie Fireside Chat Featuring Rodney

3. Competition Points As of 9/23/16 Winners Losers Group #Points 88 37 57 97 26 146 176 186 206 75 155 104 124 134 164 13 43 63 193 110

4. Speaker Survey Complete Survey by next class or lose 5 points Survey will be e-mailed to you by your TA https://www.surveymonkey.com/r/F HR5X5S https://www.surveymonkey.com/r/F HR5X5S

5. Presented to: Syracuse University – PAF 101 / 110 September 26, 2016 Centro Easy to use, hard to beat.

6. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved.  Steve Koegel  Vice President of Business Development & Corporate Communications  Rick Lee  Chief Executive Officer  Lynette Paduano  Marketing & Communications Manager 6 Presenters Presenters

7. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved. As Central New York’s public transportation provider, our mission is to: Respond to the transportation needs of the Central New York community by providing safe, convenient, reliable, and environmentally responsible services while maximizing the taxpayers’ return on investment. 7 Centro’s Mission Centro’s Mission

8. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved.  Service Area  Onondaga, Oswego, Cayuga & Oneida Counties  ~50 Routes  ~150 Lines  ~23 Hours/Day 8 Service Information Service Information

9. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved. 9 Service Information Service Information  Fleet Size  Fixed Route: 197 / Call-A-Bus: 40  Annual Miles Traveled  6,341,207  Annual Rides Provided  Fixed Route: 11,064,003 / Call-A-Bus: 171,953

10. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved. 10 Our Customers Our Customers  80% do not own a car – transit dependent  75% earn less than $30K annually  54% are female  46% are male  43% are age 18 to 34  39% are age 35 to 54

11. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved. 11 Our Customers Our Customers  Why they ride:  79% to & from work  32% appointments  30% shopping  25% recreation / family  88% ride 3-6 days per week

12. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved. 12 Our Customers Our Customers

13. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved. 13 Our Customers Our Customers

14. © 2016 Central New York Regional Transportation Authority (Centro). All Rights Reserved. 14

15. Signing up for Centro Surveys as Community Service Satisfies 5 hour requirement for PAF Can be expanded to earn one credit Can be applied to hours for 110 Training is provided Resume builder Could be used for Modules 3,4,5 Must make a decision by 9/28 Meet right after class in 105 Maxwell for 10 minutes

16. For Next Class Complete Speaker Survey by next class or lose 5 points Send your prospective community service email by 10/14 Read chapter 4 by next class Look at Exercises 4.1-4.4