1. Template v4 September 27, 2012 1 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Citibank Case Study

2. Template v4 September 27, 2012 2 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Company Background Citibank (NYSE: C) is one of the oldest global financial institutions. With a history dating back over 200 years, Citi:  Is a leading global financial services firm with assets of $1.7 trillion and annual revenues of $72 billion.  Operates in more than 160 countries.  Has more than 300,000 employees.  Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citibank Case Study

3. Template v4 September 27, 2012 3 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Identifying Key Business Challenges Citibank is well-capitalized, even under the stricter Basel III criteria. But beyond capitalization, the sheer scope of regulation they now face is vast. One thing is certain: there’s no appetite among regulators for them — or any large bank — to grow inorganically. That dynamic, however, can work to their advantage. They are working to be less concerned by mergers and acquisitions among their peers trying to replicate their footprint — so they are especially focused on getting the best out of the businesses that they have. These and other changes are redefining every relationship this company has: with their clients, with their regulators, with their employees and with the communities they serve. Therefore, Citibank was looking for a solution that would:  Be a proven revenue management platform that supports all pricing and billing initiatives for the groups it serves.  Overcome the difficulties, challenges and inherent complexity of managing large institutional client portfolio relationships.  Achieve outstanding customer experience through system stability.  Minimize revenue leakage and make effective use of pricing for existing customers. Citibank Case Study

4. Template v4 September 27, 2012 4 Copyright © 2013. Infor. All Rights Reserved. www.infor.com The Solution: Infor’s Complete Billing System Citi has utilized Infor’s Revenue Management and Billing solution for over 25 years. Infor’s Complete Billing System, provides the bank with a Relationship-based Pricing and Centralized Billing solution that meets or exceeds all their requirements:  Full USA deployment continuing to expand the solution as their business has grown through acquisitions and organically giving them a central framework for Strategic Billing Services.  Continually working to refine their platform by continuing to upgrade their CBS system to the latest releases to handle their growing needs of their operations.  Implementation of reporting to analyze their existing portfolios to ensure that pricing is optimized – thereby significantly growing revenues.  Citi deploys our Complete Billing System to support more than 650,000 billing relationships. Citibank Case Study

5. Template v4 September 27, 2012 5 Copyright © 2013. Infor. All Rights Reserved. www.infor.com A Strong Partnership The engagement between Citi and Infor demonstrated considerable subject matter and technical abilities among the implementation team, as Infor worked to continually ensure that Citi is operating on the latest CBS solution available. The success of this project relied on: Sponsorship of the project from key stakeholders inside Citi. Infor building a deep understanding of Citi business needs. Infor building a strong partnership with Citi’s other providers. By forging a strong partnership with Citi, Citi clients, and other partners, Infor was able to optimize the solution for Citi’s particular business needs. This ensures that Citi benefits from the most up-to-date and cost-effective Pricing and Global Billing solution, which in turn drives best practice across Citi’s operation. Citibank Case Study

6. Template v4 September 27, 2012 6 Copyright © 2013. Infor. All Rights Reserved. www.infor.com A Successful Implementation Major project goals – Citi desired to improve their realized revenue by eliminating revenue leakage and improving pricing strategy efficiency by having a reporting process that identified areas of improvement. Their desire is to maximize the revenue from their existing business portfolios. Major project challenges – Managing the implementation of the recommended pricing strategies across many sales and product management teams. Methodology and approach – By giving each collective team the credit and recognition for the revenue improvements Citi allowed everyone to work towards the common goal. Lessons learned – There were many economies of scale realized by dropping any pre-conceived assumptions and let the data speak for itself as the opportunities for improvement were identified. Citibank Case Study

7. Template v4 September 27, 2012 7 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Our Journey Together Began with deployment of the Complete Billing Solution at Citibank New York. This implementation was achieved in record swiftness. Migrated and consolidated multiple lines of business across the US onto the CBS platform. Partnered with us to evaluate revenue leakage and lift through the expansion of system functionality and improved reporting. Resulted in significant revenue increases. Now, our Complete Billing System, Serves 100% of their US billing needs, supporting more than 650,000 billing relationships and looking to expand the system globally. Upgraded to latest release of the Complete Billing system and implemented an improved electronic statement delivery method for their clients.

8. Template v4 September 27, 2012 8 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Overcoming Key Project Challenges Recognizing where the challenges are, and planning for and resolving them by engaging with the right stakeholders. In our experience with most large organizations, the main roadblocks to delivering projects tend to be: Setting up the infrastructure Bureaucracy associated with setups – interfaces, software, hardware, and release management. Politics across the various divisions and teams. Taking ownership of projects by stepping in to assist with tasks that are not Infor’s contractual responsibility, if it’s in the best interests of the project and the client. Anticipating change controls and planning for them by means of an open and honest dialogue with users. Citibank Case Study

9. Template v4 September 27, 2012 9 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Key Benefits for Citi For Citi the key benefits of the implementation were:  Significant improvement to annual revenues  Innovative, dynamic and powerful relationship-based pricing  Effective control of revenue leakage  Increased efficiency of Relationship Managers due to 360-degree customer view  Increased customer satisfaction - accurate and transparent billing  Shorter time-to-market for fresh product bundles and capability to add new pricing schemes on the fly  Eliminated maintenance of manual records and hence reduced billing errors “We have continued to expand our use of Infor’s Complete Billing System over the last 20 years. We strive to maintain the latest version of the CBS application so that we are continually offering innovative pricing strategies to our customers. Infor is a valued partner that supports us in each of our major project initiatives and makes sure that we get the most from our use of their flagship application.“ Michele Bonin SVP CBG Deposit Products Director, Citibank

10. Template v4 September 27, 2012 10 Copyright © 2013. Infor. All Rights Reserved. www.infor.com Infor & CBS: Key Figures, Scale and Momentum Top 3 U.S. Financial Institutions and 10 of the Top 30 $2.8b+ Total Operations 3 rd Largest Enterprise Software Firm Global Financial Institutions 5 of theTop ten 28% YoY Organic Growth A Solid Global Partner Infor is the third largest provider of enterprise applications and services, helping 70,000 customers in 164 countries improve operations, drive growth and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, using ground-breaking technology that delivers a rich user experience, and flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises or both.

11. Template v4 September 27, 2012 11 Copyright © 2013. Infor. All Rights Reserved. www.infor.com