1. Career Advancement for IT Professionals Target Audience Individuals working in or planning to work in technical support roles such as: Field Support Technician Desktop Support Technician Bench Technician Helpdesk Technician 1 Pass your CompTIA Exams Easily - GUARANTEED!

2. IT Security Learning Path 0-1 years2-3 years5-10 years IT Security Beginner IT Security Intermediate IT Security Expert Vendor Specific (Microsoft) Vendor Specific (Cisco) CompTIA Cloud Essentials (Exam CL0-001) CompTIA A+ (Exams 220-801 and 220-802) CompTIA Network+ (Exam N10-005) CompTIA Security+ (Exam SY0-401) EC-Council Certified Ethical Hacker (v8.0) EC-Council Certified Hacking Forensic Investigator ISACA Certified Information Security Auditor CompTIA Advanced Security Practitioner (Exam CAS-001) ISACA Certified Information Security Manager (ISC) 2 Certified Information Security Systems Professional MCSA Windows Server 2012 (Exam 70-410, 70- 411, 70-412, 70-417) MCSE Server Infrastructure (Exam 70-413, 70-414) MCSE Desktop Infrastructure (Exam 70-415, 70-416) CCNA Security (IINS) CCNP Security (SECURE, FIREWALL, VPN, IPS) CCIE Security (Cisco Lab Environments) Partner Authored Content LO Select Content/Platform LogicalCHOICE Content/Platform Partner Authored Content/LogicalCHOICE Platform

3. Updates on CompTIA A+, Network+ and Security+ exams CompTIA

4. A+ Certification For IT Helpdesk and Remote Support Professionals 4 https://www.pass4sureexam.com/220-802.html

5. CompTIA product stack 5 https://www.pass4sureexam.com/220-802.html

6. CONFIDENTIAL – FOR INTERNAL USE ONLY UNTIL FINALIZED SOC code Computer and IT OccupationsEmployment Average Annual Salary 2010-2020 Employment Change 2010-2020 Outlook 15-1150Computer Support Specialists (A+ relevant here)607,100$46,260110,00018% 15-1132Software Developers, Applications520,800$87,790143,80028% 15-1121Computer Systems Analysts544,400$77,740120,40022% 15-1133Software Developers, Systems Software392,300$94,180127,20032% 15-1131Computer Programmers363,100$71,38043,70012% 15-1142Network and Computer Systems Administrators347,200$69,16096,60028% 15-1179 Information Security Analysts, Web Developers, and Computer Network Architects 302,300$75,66065,70022% 15-1111Computer and Information Research Scientists28,200$100,6605,30019% 15-1141Database Administrators110,800$73,49033,90031% Computer Occupations, All--$73,710--22% 17-2061Computer Hardware Engineers70,000$98,8106,3009% 11-3021Computer and Information Systems Managers307,900$115,78055,80018% Total3,954,100 Employment of U.S. Workers in Core IT Positions Source: Bureau of Labor Statistics - Occupational Employment Statistics, March 2012

7. IT Hiring 7

8. Investments by Firm Size 8 % expecting to increase investment Staffing Levels On the hiring front, medium size IT firms (100-499 employees) are most likely to add new staff over the next six months. With a range of new technologies sought by customers (e.g. cloud, big data, business process automation, mobility) IT firms must be vigilant in maintaining high levels of expertise through internal training and/or new hires. Source: CompTIA IT Industry Business Confidence Index – Q3 Release Base: 445 U.S. IT industry executives

9. Case Study 9 Chuck Cooper, program director for certification at IBM believes: To be Proficient in Technology…. you need to build your skills and take training Certifications - are a baseline measurement of skills and a consistent measure that validates the skills you achieve Certifications - build confidence on the part of prospective customers, sellers and business partners Certifications - listed on a proposal denote people with whom you can collaborate

10. CompTIA A+ Certification Vendor Neutral Certification 2 exams 220-801 220-802 2 exams 220-801 220-802 ISO Certified ANSI Accredited Kept current via Continuing Ed program ISO Certified ANSI Accredited Kept current via Continuing Ed program Measures Necessary Competencies for today’s Entry Level IT Professionals A+ Knowledge and Skills Installation, configuring and troubleshooting of the following: PC hardware (including laptops and mobile devices, and custom configurations Printers Networking components Operating systems including Windows 7 Enterprise Operational procedures including safety, environment and customer communications Security (22% of exam 802) 10

11. Career Advancement for IT Professionals Target Audience Individuals working in or planning to work in technical support roles such as: Field Support Technician Desktop Support Technician Bench Technician Helpdesk Technician 11 https://www.pass4sureexam.com/220-802.html

12. 2011 IT Technician Job Role Survey PC Technicians (71%) Field Support Technicians (65%) Help Desk Technicians (64%) Customer Service Technicians (48%) Network Support Technicians (41%) 12 Survey respondents chose the following job roles for which A+ is most often required https://www.pass4sureexam.com/220-802.html

13. Why A+ Over 900,000 A+ Certified IT Professionals Companies such as Ricoh, Dell and CompuCom Have Made A+ Certification Mandatory U.S. DoD 8570.1 Mandates A+ Certification for Level I Technical Personnel in Information Assurance Among Top 10 certifications in the industry (DICE TechRepublic, New Horizons) CompTIA A+ Certified by ISO and Accredited by the American National Standards Institute (ANSI) 13

14. Organizations that Require or Mandate A+ Professionals 14 Government OrganizationsCorporate Organizations

15. POLLS 15 https://www.pass4sureexam.com/220-802.html

16. CompTIA Website: Companies that use A+ There is a page on the CompTIA website that lists companies that use CompTIA certifications, with specific certifications that they use. http://certification.comptia.org/ExploreCareers/whohires.aspx 16 https://www.pass4sureexam.com/220-802.html

17. A+ Exam Details 2 exams Certification Requirement 220-801 220-802 Exam Numbers Maximum of 90 questions for each exam; 90 minutes to take each exam Length 12 months hands-on lab or field experience Recommended Experience 220-801: 675 220-802: 700 (Scale of 900) Passing Score 17

18. CompTIA A+ Objectives A+ 220-801 PC HardwareNetworkingLaptopsPrinters Operational Procedures A+ 220-802 Operating SystemsSecurityMobile DevicesTroubleshooting 18

19. Changes from the 700 series A+ 1.Windows 7 Enterprise has been added to the covered Windows operating systems 2.Mobile Devices (802: 3.0) is a new subject matter domain. It includes Apple iOS and Android. Coverage includes just what a helpdesk technician would be expected to do: Establish network connectivity for the device, configure email, set up security, and troubleshoot. 3.Virtualization (802: 1.9) is new 4.All troubleshooting is in one exam (802: 4.0), more extensive, and organized by specific hardware/software area (e.g. hard drives, display, etc.) 5.Troubleshooting wireless (802: 4.5) is new 6.There is more coverage of troubleshooting security issues (802: 4.7) 7.SOHO-specific security is new (802: 2.5,2.6) 19

20. Exam objectives and other information For exam objectives and other information, go to this Netcomm page: http://www.netcomlearning.com/packages/8000/A+-and-Network+-Certification-Boot- Camp-training.html http://www.netcomlearning.com/packages/8000/A+-and-Network+-Certification-Boot- Camp-training.html 20

21. Performance Based Questions 21 For performance based items, the A+ candidate will be given a scenario/problem, and will be prompted to push a button to launch a simulated environment that is created via software. The simulated environment should be familiar to a PC support professional with the level of hands-on experience recommended for the A+ exam. Once the simulation is launched, the candidate will need to perform whatever tasks s/he believes appropriate, based on the given scenario and the tools/information that are provided in the question. Performance- Based Question Description

22. Performance based questions in Network+, Security+

23. Timeframe and notes Performance based questions will be added to Network+ and Security+ on this schedule:  Network+: November 2012  Security+: January 2013 Same objectives Same number of questions on exam (multiple choice will be reduced to accommodate performance based) Hands-on training or experience becomes much more important 23 https://www.pass4sureexam.com/220-802.html

24. New “demo” video of CompTIA exam experience YouTube Video https://www.youtube.com/watch?v=0NsbJLkHuuo Performance based questions section Begins at roughly the 5 minute mark CompTIA website (performance based portion only) http://certification.comptia.org/news/12-10- 09/What_Is_A_Performance-Based_Question.aspx http://certification.comptia.org/news/12-10- 09/What_Is_A_Performance-Based_Question.aspx 24 Video demonstrates what a candidate can expect, from the beginning of a CompTIA exam to the end.

25. Why performance based questions? A better measure of skills, not just memorization Represents CompTIA’s interest in using the latest in testing technologies to the benefit of the industry Intended as a better indication of a certified candidate’s readiness for the job. In the words of a member of the CompTIA Security+ Certification Advisory Committee from the U.S. Navy: A certification is not intended to be the introductory training tool for an inexperienced and untrained individual.....a certification is intended to attest that the individual has already attained the requisite training and experience and has proven it with an industry-recognized standard (certification exam). 25 https://www.pass4sureexam.com/220-802.html

26. 26 Thank You! Back to Stick around for Raffle & Q&As https://www.pass4sureexam.com/220-802.html