1. Network Home Phone H S Home Solutions

2. Course Outline Performance Objectives Benefits Network Home Phone Selling Points Rate Plans Warranty Offering and Provisioning Resources 2 H S Home Solutions

3. Performance Objectives Upon completion of this training, you should be able to: Define the Network Home Phone Identify selling points of the device Recall rate plan and warranty information Demonstrate how and when to offer the product Apply provisioning steps 3 H S Home Solutions

4. Benefits 4 H S For Customers: Low Cost Great Features For Representatives: Prepare to help customers For Home Solutions: Attracting new customers Keeping churn low Quality of service Home Solutions

5. Network Home Phone 5 H S The Network Home Phone is… A low cost home phone calling solution. A device that uses the network to make and receive calls. Incompatible with… Wireless Data or Messaging Faxes or Alarm Systems DVR/Satellite TV Medical Alerts Home Solutions Network Home Phone Device

6. Selling Points 6 H S Cheaper than traditional phone service Consolidate all services on one bill No need to have a separate long distance plan Only company that allows minutes to rollover Simple installation steps Voicemail, Caller ID, Call Waiting, 3-way calling Low Cost Solution One Bill National Calling Rollover Minutes Easy Installation Great Features Home Solutions

7. Rate Plans 7 H S Customers can add one of two plans: The Unlimited Plan only 19.99/month. This is a great plan for:  New customers  Customers who do not have existing Home Solutions service The Unlimited Plan only 19.99/month. This is a great plan for:  New customers  Customers who do not have existing Home Solutions service Add-a-line to a FamilyTalk plan for just $9.99/month. This is a great plan for:  FamilyTalk plan customers  Customers with a lot of unused Rollover minutes each month Unlimited PlanFamily Talk Home Solutions

8. Warranty 8 H S Home Solutions Standard 1 year warrantywarranty Add insurance for $6.99/month. Add Mobile Protection Pack for $9.99/month Great sales opportunity!

9. Offering and Provisioning 9 H S Offer Network Home Phone when: Targeted for offer in Next Best ActionNext Best Action Customer asks about service Customer wants to cancel due to cost Provisioning: Add a Line or Equipment Upgrade Choose $19.99 (Standalone) or $9.99 (Family Talk) Start Selling October 21st Home Solutions

10. Resources 10 H S Home Solutions Information Articles: Network Home Phone (NHP) (*273752) Network Home Phone Troubleshooting (*287795) Device Tutorials Tool: Select Network Home Phone (WF720) as the device. Contact: ab2427@aol.com End Show