1. Building Leadership Skills for Change Management in Your Residency, Practice and Department Jeri Hepworth, Ph.D. Deborah Taylor, Ph.D. The Forum for Behavioral Science in Family Medicine Conference September 29, 2012

2. Objectives: Participants will Identify effective leadership skills for change management and realize the correlation with existing skills of behavioral science educators Identify upcoming changes processes in their programs/practices/departments that could benefit from involvement of behavioral science educators Create a personal action plan to increase change management activities in their home settings Experience leadership exercises that can be adapted for their own settings.

3. Think of a time when a change process went awry (process or outcome was not desirable)

4. Appreciative Inquiry Exercise Think of a time when you were part of a team that implemented a change with great success. Reflect on your own Share with a partner Time allotted: 15 minutes

5. Consensus Exercise: Skills for Change Management In groups of 4, agree upon the 5 most important skills that made the change management processes so effective

6. Kotter’s Phase Model of Change Establish a sense of urgency Create a coalition Develop a clear vision Share the vision Empower people to clear obstacles Secure short-term wins Consolidate and keep moving Anchor the change

7. The Five Practices of Exemplary Leadership (Kouzes and Posner) Model the behavior Inspire a Shared Vision Challenge the process Enable others to act Encourage the heart

8. Steve Spann, MD: leadership skills helpful to him as Dean Listening Negotiation Facilitation Conflict Resolution Consider others’ readiness for change Reframe

9. Change Management Opportunities

10. So many options: Which road will we take?

11. What change related processes are available to become involved in over the next 6 months? Write down a list for yourself (2 min) Sharing and mini-consultations with the group (5 min per person)

12. Commitment Write down your name and 1-2 change processes in your residency, practice or department that you commit to offer/exercise your leadership skills to help facilitate a desirable outcome (timeframe: 6 months) Place in envelope, address to yourself

13. Example is not the best way to influence others. It is the only way. Albert Schweitzer

14. Questions? Feedback? Formal Evaluation Please… and Thank you!