2. WEBINAR Wrap Internet Of Things (IoT) Solutions With The Right DevOps Processes Amy DeMartine, Senior Analyst Michele Pelino, Principal Analyst June 22, 2016. Call in at 10:55 a.m. Eastern time

3. © 2016 Forrester Research, Inc. Reproduction Prohibited3 We work with business and technology leaders to develop customer-obsessed strategies that drive growth.

4. © 2016 Forrester Research, Inc. Reproduction Prohibited4 Agenda › What is the state of IoT adoption? › Examples of DevOps and IoT › What modifications are needed for the continuous delivery pipeline for IoT? › How can you avoid pitfalls by implementing DevOps processes for IoT?

5. © 2016 Forrester Research, Inc. Reproduction Prohibited5 Agenda › What is the state of IoT adoption? › Examples of DevOps and IoT › What modifications are needed for the continuous delivery pipeline for IoT? › How can you avoid pitfalls by implementing DevOps processes for IoT?

6. © 2016 Forrester Research, Inc. Reproduction Prohibited6 IoT premise: increasing software control of the physical world › Combining sensors, actuators, networks, and analytics... to connect physical objects, products, and infrastructure.... to computing systems over the internet.

7. © 2016 Forrester Research, Inc. Reproduction Prohibited7 Three levels of IoT value propositions BASED ON IMPROVED BUSINESS OUTCOMES Innovate new products and services. Transform customer engagement. Optimize physical assets.

8. © 2016 Forrester Research, Inc. Reproduction Prohibited8 Enterprises lead SMBs in IoT adoption Source: “DevOps Makes Modern Service Delivery Modern” Forrester reportDevOps Makes Modern Service Delivery Modern

9. © 2016 Forrester Research, Inc. Reproduction Prohibited9 IoT data drives a feedback loop to digitize business and improve customer experience M2M technologies Source: “Mapping The Connected World” Forrester reportMapping The Connected World

10. © 2016 Forrester Research, Inc. Reproduction Prohibited10 Awareness Analysis Action Alternatives Things and networks Ingestion and delivery Aggregation and integration Sensors and devices Gateways Connectivity Protocol translation Device management Data conversion Data aggregation API management Analytics Services tier: enterprise apps Source: “Brief: CIOs Will Architect And Operate The Internet Of Things” Forrester reportBrief: CIOs Will Architect And Operate The Internet Of Things IoT will require a distributed architecture that integrates specialty and enterprise software platforms

11. © 2016 Forrester Research, Inc. Reproduction Prohibited11 “What are your firm’s plans to adopt M2M/internet-of-things solutions or applications?” Source: “DevOps Makes Modern Service Delivery Modern” Forrester reportDevOps Makes Modern Service Delivery Modern

12. © 2016 Forrester Research, Inc. Reproduction Prohibited12 B2B IoT use cases involve connected assets Applications of IoT Security and surveillanceIndustrial asset management Supply chain managementSmart products Inventory and warehouseEnergy management Customer order/delivery tracking Fleet management Facility management Source: “Mapping The Connected World” Forrester reportMapping The Connected World

13. © 2016 Forrester Research, Inc. Reproduction Prohibited13 Implementation and deployment plans vary by case Source: “The Internet Of Things Heat Map, 2016” Forrester reportThe Internet Of Things Heat Map, 2016

14. © 2016 Forrester Research, Inc. Reproduction Prohibited14 Heat map of key IoT opportunities varies by industry and application Source: “The Internet Of Things Heat Map, 2016” Forrester reportThe Internet Of Things Heat Map, 2016

15. © 2016 Forrester Research, Inc. Reproduction Prohibited15 Two fundamental IoT scenarios emerge from two different business stakeholders Source: “Brief: The Two Fundamental IoT Business Opportunities” Forrester reportBrief: The Two Fundamental IoT Business Opportunities

16. © 2016 Forrester Research, Inc. Reproduction Prohibited16 IoT usage is quite different in the two scenarios Business owner examples Relevant types of companies Customer impact IoT sensor location Product design Product engineering Chief product officer Chief technology officer Chief marketing officer Only product companies (discrete manufacturing or consumable goods) At the customer’s point of use with a physical product: In products — e.g., garage door opener On product dispensers — e.g., coffee maker Direct Improves the CX with a specific physical product at the point of use Customer product Line of business General manager Chief of operations Chief operations officer All companies In multiple company assets, across a business process, including a customer experience (CX): Internal operations — e.g., manufacturing Customer-facing operations — e.g., retail store or amusement park Indirect Improves the service experience of the customer interacting with company ops Business process Source: “Brief: The Two Fundamental IoT Business Opportunities” Forrester reportBrief: The Two Fundamental IoT Business Opportunities

17. © 2016 Forrester Research, Inc. Reproduction Prohibited17 In what ways is your company using or planning to use IoT? [choose one] a.In the products we produce b.On assets to enable our business processes c.Both in the products we produce and on assets to enable our business processes d.We are currently piloting or planning IoT solutions. e.We are not interested in IoT solutions.

18. © 2016 Forrester Research, Inc. Reproduction Prohibited18 Agenda › What is the state of IoT adoption? › Examples of DevOps and IoT › What modifications are needed for the continuous delivery pipeline for IoT? › How can you avoid pitfalls by implementing DevOps processes for IoT?

19. © 2016 Forrester Research, Inc. Reproduction Prohibited19 Priorities of the business Source: “DevOps Makes Modern Service Delivery Modern” Forrester reportDevOps Makes Modern Service Delivery Modern

20. © 2016 Forrester Research, Inc. Reproduction Prohibited20 IoT and DevOps make perfect partners › Functionality updates › Defect fixes › Security remediation

21. © 2016 Forrester Research, Inc. Reproduction Prohibited21 Casino table example Tables, shoes, cards, and chips all RFID-enabled Startup company trying to release new features quickly and handle multiple versions Casinos decide when to take new versions. Tables inside casino firewall Trying to develop a new product with slow release cycles and buggy code

22. © 2016 Forrester Research, Inc. Reproduction Prohibited22 Healthcare product example 17 different product versions/lines Started at up to 150 build candidates per day; now have more than 800 build candidates per day Deployment took hundreds of hours; now automated and silent Spreading to other types of products throughout the company

23. © 2016 Forrester Research, Inc. Reproduction Prohibited23 Agenda › What is the state of IoT adoption? › Examples of DevOps and IoT › What modifications are needed for the continuous delivery pipeline for IoT? › How can you avoid pitfalls by implementing DevOps processes for IoT?

24. © 2016 Forrester Research, Inc. Reproduction Prohibited24 DevOps demands changes in many areas Source: “DevOps Makes Modern Service Delivery Modern” Forrester reportDevOps Makes Modern Service Delivery Modern

25. © 2016 Forrester Research, Inc. Reproduction Prohibited25 DevOps applied to non-IoT applications Source: “IoT Success Requires A DevOps Mindset” Forrester reportIoT Success Requires A DevOps Mindset

26. © 2016 Forrester Research, Inc. Reproduction Prohibited26 DevOps applied to IoT applications: flexibility and scale Source: “IoT Success Requires A DevOps Mindset” Forrester reportIoT Success Requires A DevOps Mindset

27. © 2016 Forrester Research, Inc. Reproduction Prohibited27 What to plan for with IoT deployment › Specific types of devices › Customer preference › Connectivity › Cloud controllers

28. © 2016 Forrester Research, Inc. Reproduction Prohibited28 Agenda › What is the state of IoT adoption? › Examples of DevOps and IoT › What modifications are needed for the continuous delivery pipeline for IoT? › How can you avoid pitfalls by implementing DevOps processes for IoT?

29. © 2016 Forrester Research, Inc. Reproduction Prohibited29 Plan ahead; avoid pitfalls › Connectivity patterns › Fault detection › Device lifespan › Device limitations › Load conditions › Holistic security › Device certification

30. © 2016 Forrester Research, Inc. Reproduction Prohibited30 Use PDCA to enhance your improvements Source: “IoT Success Requires A DevOps Mindset” Forrester reportIoT Success Requires A DevOps Mindset

31. © 2016 Forrester Research, Inc. Reproduction Prohibited31 Use PDCA to enhance your improvements (cont.) Source: “IoT Success Requires A DevOps Mindset” Forrester reportIoT Success Requires A DevOps Mindset

32. © 2016 Forrester Research, Inc. Reproduction Prohibited32 Want to learn more? › “Brief: The Two Fundamental IoT Business Opportunities” Forrester reportBrief: The Two Fundamental IoT Business Opportunities › “Brief: The State Of DevOps Industry Adoption For 2016 — Where’s The Heat?” Forrester reportBrief: The State Of DevOps Industry Adoption For 2016 — Where’s The Heat? › “DevOps Makes Modern Service Delivery Modern” Forrester reportDevOps Makes Modern Service Delivery Modern › “The Internet Of Things Heat Map, 2016” Forrester reportThe Internet Of Things Heat Map, 2016 › “Internet-Of-Things Software Platforms Simplify Transformation Of Business Operations” Forrester reportInternet-Of-Things Software Platforms Simplify Transformation Of Business Operations › “IoT Success Requires A DevOps Mindset” Forrester reportIoT Success Requires A DevOps Mindset › “Predictions 2016: IoT’s Impact Inside Companies” Forrester reportPredictions 2016: IoT’s Impact Inside Companies › “TechRadar™: Internet Of Things, Q1 2016” Forrester reportTechRadar™: Internet Of Things, Q1 2016

33. forrester.com Thank you Michele Pelino +1 617-613-6228 mpelino@forrester.com Amy DeMartine +1 617-613-8906 ademartine@forrester.com