1. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com Staff Communication ISO 9001 Quality Management System

2. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com C onformity of process C lient Satisfaction Exercise C ontrol C ritical Areas C ontinual Improvement Management System

3. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com WHAT WILL IT TELL OUR CUSTOMERS? Proof that we provide consistent, reliable and fit for purpose solutions to our customers. We improve our customer / supplier relationships by responding proactively to customer feedback. We identify issues and resolve them quicker, in many cases without a customer even knowing.

4. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com So who is our management representative and their team?

5. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com So what are the

6. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com WHAT ARE THE BENEFITS TO US? Increases job security through enhanced business performance and companies’ continual improvement. Improves job satisfaction as we are clear about what to do and how it is to be done – conformity of process. Boost morale and motivation through improved training capabilities and improved customer satisfaction.

7. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com WHAT’S NEW? We have a Quality Manual We have a Quality Policy We have a set of Standard Operating Procedures which cover how we: Control our Documents, Control our Records, Internally Audit, hold a management review meeting, report a Non Conformance and put in place Corrective and Preventive Action. A register of the most up to date standard forms.

8. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com 1. Use correct forms at all times 3. Ensure Client Satisfaction 4. Record your training 5. Follow the written procedures that the management representative will be putting in place. 6. Report all Non Conformances to a member of the Quality Team 2. Please make recommendations for improvement

9. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com WHAT IS A NON CONFORMANCE?

10. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com WHY DO I NEED TO RECORD IT? To ensure that it has been resolved. We can look at ideas as to how we can stop it from happening again. Keep a track of anything that maybe reoccurring in order to improve or change.

11. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com TOP TIP: If a ‘non conformance’ takes longer to record than to rectify, it’s NOT a non conformance. Consider changing the title to: Opportunities for Improvements.

12. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com WHAT IS PREVENTIVE ACTION?

13. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com 1. Use correct forms at all times 3. Ensure Client Satisfaction 4. Record your training 5. Follow the written procedures that the management representative will be putting in place. 6. Report all Non Conformances to a member of the Quality Team 2. Please make recommendations for improvement JUST A REMINDER…

14. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com TOP TIP: “Say what you do, Do what you say, Gather evidence to prove it ” : Throughout we MUST remember :

15. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com ISOQM 18 Issue 5.0 Any Questions?

16. ISO Quality Services Ltd © All rights reservedwww.isoqsltd.com Oak House, Everoak Industrial Estate, Bromyard Road, Worcester, WR2 5HP CONTACT US: