1. M.K.RAMPAL

2. ARGUEMENTATIVE Customer  How to cope  Questions  Disagrees  Always looks at mistakes  Takes issues which employees make  Quick tempered  Slow decision maker  Practice self control  Use merchandise knowledge  Sell benefits and features  Do not push decision  Give logical explanation  Give more information

3. BARGAIN -HUNTING Customer How tope cope  Hackle and hackle for more discount  Ready to switch  Are headache  Try every trick to get maximum price cut  Don’t loose patience because selling is your job  Get stock out as long as you don’t make a financial loss (This is applicable when you display merchandise on sale)  This happens in flee markets

4. SNOBISH CustomerHow to cope Rude Loud Rough May bluff or swear Always ready to take advantage of situation Don’t feel offended Be very pleasant Make them feel special Quiet dignity is needed by sales executives Be natural Don’t take anything personally

5. WANNABE CustomerHow to cope Do not have authority to buy but sees sponsoring your proposal as a way to get visibility for self and organization Give him sales tools he needs to make a case to rest of the company. Then let him take lead, which you cheer on him

6. WANDERING CustomerHow to cope  Don’t have desire to shop when visiting stores  Updating on market offers  Want a sense of experience  Make smaller percentage of sales  Don’t ignore, they may be your potential buyers  Try to use minimum time and get contact details

7. WINDOW SHOPPER CustomerHow to cope Are spending time in exploring goods On look out for a product of interest May be chance buyer Are whiling away time Window shoppers are prospects Get them to take a small action Get them a taste thay can savour Greet them properly If you can’t sell—advise them Let them go, but help them remember you

8. FROM HELL AND WHO CREATE HELL Customers from hell Who create hell