1. Support & Troubleshooting
In this presentation…
Licensing
System requirements
Troubleshooting tools

2. Support & Troubleshooting - Licensing
newlook client licenses
Allows access to your host
smartclient (SE) and liteclient (LE)
Business Users
newlook Developer (ND)
Standard developer tools
centric (CD)
Advanced developer tools
soarchitect (SD)
Transaction recording and Web Service creation (published via lookserver)

3. Support & Troubleshooting - Licensing
Host-based
LE, SE, ND, CD and SD licenses
Concurrent usage
ActiveX uses either smartclient or liteclient
Client-based
ND, CD and SD licenses only
Evaluation download only provides smartclient (SD) functionality
Temporary or permanent
Per seat licensing

4. Support & Troubleshooting - Licensing
License wizard
Configure the licensing
Host based
Client based

5. Support & Troubleshooting - Licensing
License wizard
Select the licensing method
Choose LE, SE, ND, CD or SD host-based license for this PC
Register locally
Choose ND, CD or SD client-based license
Registration number
Configure
Sets up licensing on the host
must be at least an ND to do this

6. Support & Troubleshooting - Licensing
Common issues
Date format
incorrectly keyed
Serial number
wrong iSeries
RPC Server not started on the host
STRHOSTSVR *RMTCMD

7. Minimum System Requirements
Business User PC – liteclient or smartclient
Operating system
Windows 2000/XP/Vista
Hardware
Pentium 4 (or equivalent)
256Mb RAM
800x600 resolution
256 colors
10Mb hard disk space

8. Minimum System Requirements
Developer PC – ND, CE, SD
Operating system
Windows 2000/XP/Vista
Hardware
Pentium 4 (or equivalent)
512Mb RAM
800x600 resolution
256 colors
20Mb hard disk space

9. Troubleshooting Tools
Gather information
Version
Screen captures
Connection dialog
Session trace
Check SID batch program

10. Troubleshooting Tools
Version information
Help/About newlook
Version
Release date
Expiration date

11. Troubleshooting Tools
Screen captures
NL file
Saves data stream
Bitmap
compress it to send
Text
Plain
RTF

12. Troubleshooting Tools
Connection error dialog
Records the connection progress
Error codes
10047 is usually caused by an invalid WINSOCK.DLL
10060 if the host is not available or the IP address is incorrect
10061 is often an incorrect IP address or a firewall prohibiting connection
10065 is a TCP/IP routing problem
Check Online Help

13. Troubleshooting Tools
Session trace
Command line argument
Shortcut properties
Enable a FULL trace: -DTEIA
Target: "C:\Program Files\looksoftware 8.0\nl.exe“ -dteia
Saved as: newlook.trc

14. Troubleshooting Tools
Check SID
CHKSID.EXE
DOS batch program
run with command line
Parameters
-r -Index rebuild
-s -Shrink file for SE
-y or -n -Default for prompts

15. Troubleshooting Tools
How to assist support
Check Online Help first
Replicate problem
Provide details on how the problem is reproduced
Information required
Customer details
Problem description
Version information
Attachments
SID File
INI File
NL Files
BMP Files
Trace Files

16. Summary
The looksoftware client product suite contains multiple license formats, namely liteclient, smartclient, newlook, centric and soarchitect. liteclient and smartclient are mostly used by the business user. newlook is used by developers and provides a number of additional tools used to design the newlook UI. centric and soarchitect are used for more extensive development including integration with databases and creation of web services.
newlook provides an easy-to-use license wizard to assist you in setting up PC client or host based licensing.
When contacting looksoftware support with any problems, ensure you gather as much information about the error as possible. Include screen shots, version information, session trace etc. Also, try and replicate the error to see if it occurs more than once.

17. Support & Troubleshooting
newlook 8 Training
Support & Troubleshooting