1. Operations & Administration Committee| April 13, 2017
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2. Operations & Administration Committee | April 13, 2017
CHAIR REPORT

3. EXECUTIVE MANAGEMENT REPORT
April 13, 2017
Justin T. Augustine, III

4. Operations Report
March 2017
April 13, 2017

5. Operations March 2017 Accidents
BUS – 25 Traffic Accidents/ 7 requiring retraining
March Preventable accidents per 100,000 miles
1st Qtr Preventable accidents per 100,000 miles
1st Qtr. 1,481,841 miles traveled
STREETCAR – 19 Traffic Accidents/ 8 requiring retraining
March Preventable accidents per 100,000 miles
1st Qtr Preventable accidents per 100,000 miles
1st Qtr. 320,729 miles traveled
LIFT – 6 Traffic Accidents/ 3 requiring retraining
March Preventable accidents per 100,000 miles
1st Qtr Preventable accidents per 100,000 miles
1st Qtr. 321,724 miles traveled

6. March 2017 Accident Map Report (Fixed, Streetcar, and Paratransit)
Bus
March 2017 Accident Map Report (Fixed, Streetcar, and Paratransit)

7. Passengers Per Revenue Hour YTD Passengers Per Revenue Hour
System Usage
March 2017
Mode
Passengers Per Revenue Hour
YTD Passengers Per Revenue Hour
Bus
24.46
24.00
Streetcar
47.61
40.10
Paratransit
1.90
TOTAL
26.94
24.90
System ridership increased 8.7% in March 2017 compared with March 2016

8. On-Time Performance
March 2017
74% of all lines experienced detours or service interruptions, including 15 short-term and 14 long-term detours affected service in February.
March On Time Performance:
Bus – 73.2%
Streetcar %
Paratransit – 83.2%

11. March 2017 Board – Detour Report Summary
Roadway issues on Desire Parkway in Gentilly has caused the detour of the:
62-Morrison Express
63-No East OWL
64-Lake-Forest Express
65-Read-Crowder Express
80-Desire-Louisa
Roadway issues on Bennett Street in Algiers has required the detour of:
108-Algiers Local
114-General De Gaulle-Sullen
115-General De Gaulle-Tullis
Additional lines on long term detour:
5-Marigny-Bywater – inability to operate on Royal and Dauphine
15-Freret – SELA construction
32-Leonidas-Treme – SELA construction
84-Galvez – SWB construction
88-St. Claude – hotel construction on Basin
91-Jackson-Esplanade – road construction on OC Haley
March Bus OTP
On Time
Late
Early
System Total
73.22%
18.43%
8.35%
Without Long Term Detours
76.22%
15.27%
8.52%

12. Maintenance Statistics
March 2017
MAINTENANCE Highlights and Analysis:
Total number of in-service mechanical road calls for the month of March were Bus-41, Streetcar-2 and Paratransit-1.
During the month of February the miles between mechanical failures system-wide were 16,705 miles.
Mileage Road Calls MDBR by Mode
Bus Mileage , ,467
Streetcar Mileage , ,756
Paratransit Mileage , ,363

13. Call Center Statistics
March 2017
Average Time on Hold: minute and 46 seconds
Time to Close Complaint: Average days to close 299 complaints
Abandoned Calls: %
JULY
2016
FIXED-ROUTE
BUS
STREETCAR
PARATRANSIT
OTHER
TOTAL
COMPLAINTS
214 53 7 25
299
VALIDATED COMPLAINTS
136 38 6 22
202
COMMENDATIONS 1 2

14. Service Disruptions: 2 Lines Short Term Detours: 15 Lines
Long Term Detours: 13 Lines
Customer Complaints for February 2017
- Driver-Pass Up
- Driver-Attitude
- Driver-Running Late
- Other (Complaints)

15. Paratransit Report

16. Paratransit Statistics March 2017
March Para-transit stats;
Trips requested = 23,451
Trips Completed = 18,395
Total Passengers = 19,253
Total hours = 11,536
On-Time Performance 83.20%
Trips Cancelled = 5,059
Trips Denied = 0
Active Clients = 1,159

17. Paratransit Statistics March 2017
TOTAL REQUESTED TRIPS
23,451
TOTAL PERFORMED TRIPS
18,395
CANCELLATION %
21.57%
No Shows
906
Cancelled at the Door
300
TOTAL NO SHOWS
1,206
Advance Cancellations
1,624
Same Day Cancellations
3,094
Late Cancellations 15
User Error Cancellations
137
Site Closure Subscription Cancellations
189
TOTAL CANCELLATIONS
5,059
Missed 23
MissedT
TOTAL MISSED

18. Paratransit Training Activities March 2017
Dispatch Training on Customer Service, KPI, ensuring that we go from Efficient to Effective
Consumer meeting was held positive and negative feedback was received and responded to.
Drivers quarterly safety meetings were held separate from the Fix route and Street Car operators to pin point Para-Transit issues. Wheel Chair securements and safety were the main topics.
Driver pick happened and we added three routes to provide a better on-time performance and greater availability during peak service hours.
Daily safety announcements are being made throughout each day to increase safety awareness.

19. ADA Report

20. 23,451 Trips requested, 18,395 completed
Operations
March 2017
ADA March Highlights
23,451 Trips requested, 18,395 completed
107,503 individuals paid the 40 cent reduced fare and 4,694 ADA clients rode free on Fixed Route
1,930 persons in wheelchairs rode the system
8,205 individuals places their bikes on buses
There were six (8) items generated through LISTEN system this month: seven complaints, and one commendation.

21.  ADA Board Report
March 2017   
The ADA Office provided services to 771 individuals this month. Three hundred twenty-three(323) ID pictures were taken: 110 ADA/Paratransit, 89 senior, 97 Medicare replacement, and 27 fixed-route reduced fare cards. An additional 448 people came in for applications or information.
The Eligibility section processed 167 ADA applications – approved 119, denied 19 and 29 applications are still being processed or had to be returned to the client or health care professional for more information. Fixed Route received and processed 36 applications, and 92 ADA requests for applications were mailed.
Paratransit Services had 23,451 trips requested, completed 18,395 and had an on-time performance of 83.20%.
On fixed route, 107,503 individuals paid the 40 cent reduced fare and 4,694 ADA clients rode free. In addition, 1,930 persons in wheelchairs rode the system and another 8,205 individuals placed their bikes on the bus.
Seven complaints were filed this month through the LISTEN system. Mayor concerns expressed were driver attitudes, driver late and reckless operation of the vehicle.
On March 22nd Commissioner Roth held her quarterly Consumer Meeting in the RTA Board Room from 5:00 pm to 7:00 pm .Approximately 50 seniors attended to express their views on RTA Paratransit Service.

22. A follow-up meeting was held with members of the production staff at the Lighthouse for the Blind April 11th at the Lighthouse facility – 123 State Street. Again, staff from RTA, and Mel’s transportation services attended the meeting to address concerns raised by the workers and administrative staff. Concerns about late service were the main issues raised by both persons traveling from New Orleans East and from the Westbank. A brief discussion ensued about vehicle reliability and availability, and the measures that RTA has taken to resolve the problems. Our goal is to provide safe, efficient public transportation service, and to address their concerns as quickly and as effectively as possible.
Participants included Steven Neal, Lisa Gilberti, and Karen Wilson-Sider from RTA, and Melissa Falls, Danielle and Demon Williams from Mel’s.

23. CAPITAL PROJECTS UPDATE
OPERATIONS COMMITTEE – April, 2017

24. Capital Projects Update
STUDY / ANALYSIS / ASSESSMENT PROJECTS:
Downtown Transit Center Alternative Analysis
Algiers Park and Ride
Lighting Repair Assessment (FEMA)
Facility Restoration Assessment

25. Capital Projects Update
ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION):
Carrollton / Claiborne Special Track Replacement (St. Charles Streetcar Line)
Riverfront Streetcar Line Special Track Replacement & Tamping
Repaint Riverfront Streetcar Line OCS Poles
St. Charles Streetcar Line Downtown Loop Track Pavement Replacement
Repair St. Charles Streetcar Line OCS Poles
A. Philip Randolph Facility - New SIS Inspection Pit
Napoleon Facility Renovation
Water Leak Mitigations (A. Philip Randolph and ENO Facilities)

26. Capital Projects Update
ENGINEERING PROJECTS (FOR FUTURE CONSTRUCTION):
Ferry Project
Ferry Terminal
Badine St. Bus Terminal
Riverfront Streetcar Upriver Connector
Ferry Project – Passenger Ferry Vessels

27. Capital Projects Update
CONSTRUCTION PROJECTS:
Rampart / St. Claude Streetcar Expansion
Carrollton Barn Renovation
Cemeteries Transit Center Streetcar Expansion
A. Philip Randolph Facility – Electrical Modifications
UPT Bus Canopy Lighting
FUTURE PROJECTS UNDER EVALUATION:
Streetcar Expansion – Riverfront to St. Claude & Elysian Fields to Press St.
Howard Avenue Connector between Loyola and St. Charles Streetcar Lines

28. Canal/Algiers Point and Lower Algiers/Chalmette Ferry Routes Financial and Operations Report For the Period January 1, 2017 through MARCH 31, 2017
April 13, 2017

29. Statement of Expenses and Revenues
Ferry Operations
Statement of Expenses and Revenues
MARCH 2017
Fiscal year 2017
JANUARY
FEBRUARY
MARCH
Total Expenses
652,444.94
520,034.57
1,059,002.91
Less Fares and Credits
(107,020.81)
138,187.85
265,624.62
Transdev Net Billing
545,424.13
381,846.72
793,378.29
FY LADOTD Ferry Subsidy
2,134,772.21
1,563,040.12
1,295,490.40
Less Ferry diesel fuel provided by RTA
(12,747.96)
(25,430.00)
RTA Ferry Grant Revenues
54,240.00
62,101.00
Less RTA Grant Expenses
(67,800.00)
(77,626.00)
Less Transdev’s Net March 2016 Billing
(545,424.13)
(381,846.72)
(793,378.29)
Balance of LADOTD Subsidy
461,157.11

30. Ferry Operations RIDERSHIP April 13, 2017
January 1, 2016 through March 31, 2017
Algiers Point/Canal Street
Lower Algiers/Chalmette
Date
Pedestrians
Scooters
Total
Vehicles
Jan-16
37,657 30
37,687
381
22,856
23,237
*Feb-16
75,696 (1) 69
75,765
397
26,536
26,933
Mar-16
46,971 97
47,068
359
27,479
27,838
Apr-16
77,303 (2) 81
77,384
280
23,824
24,104
May-16
52,729 90
52,819
405
27,787
28,192
Jun-16
50,095 (3) 80
50,175
420
26,738
27,158
Jul-16
56,231 (3)(4) 96
56,327
360
Aug-16
34,579 93
34,672
457
27,961
28,418
Sep-16
33,717 65
468
26,440
26,908
Oct-16
49,467 84
49,462
467
26,892
27,359
Nov-16
39,490 49
39,539
321
25,570
25,891
Dec-16
38,102 47
38,149
243
22,678
22,891
Jan-17
32,274 42
32,316
281
22,553
22,834
Feb-17
88,662
88,727
311
26,479
26,790
Mar-17
56,330
104
329
28,515
28,844
(1) Mardi Gras - Saturday, February 6, 2016 through Tuesday, February 9, ,733
(2) French Quarter Festival, Thursday April 7-10, 2016
(3) Wednesday's on the Point (June 1, 8, 15, 22, 29 and July 6)
(4) July 4th Fireworks
(5) Algiers Barn Fire & Concert (December 3, 2016)
(6) New Year's Eve Fireworks on the River (December 31, 2016)
(7) Mardi Gras-Saturday, February 25, 2017 through Tuesday, February 28, ,862

31. Marketing Report

32. Marketing: Sales 1st Quarter - Pass Sales Report Jan. Feb Mar
Jan.
Feb
Mar
31-day Jazzy Pass
$74,387.50
$ 135,025.00
$62,425.00
ESP
$20,625.00
$5,362.50
$5,500.00
Tokens
$21,875.00
$22,500.00
$28,750.00
One Way Tickets
$22,700.00
$28,212.50
$21,600.00
1-day Jazzy Pass
$16,672.50
$16,192.50
$37,953.75
3-day Jazzy Pass
$19,732.50
$18,465.00
$29,504.25
E-Commerce-31d
$28,820.00
$40,920.00
$24,530.00
E-commerce-1d
$5,316.00
$3,474.00
$4,164.00
E-Commerce-3d
$10,071.00
$6,948.00
$6,543.00
MONTHLY TOTAL
$220,199.50
$277,099.50
$220,970.00

33. Marketing: Sales 1st Quarter – GoMobile App Sales Report Jan. Feb Mar
Jan.
Feb
Mar
1-day Jazzy Pass
$ 22,323.00
$ ,689.00
$ ,305.00
3-day Jazzy Pass
$ 10,611.00
$ ,275.00
$ ,309.00
5-day Jazzy Pass
$ ,465.00
$ ,575.00
$ ,385.00
31-day Jazzy pass
$ 20,185.00
$ ,710.00
$ ,395.00
5-day Ferry Pass $
$ ,512.00
$ ,422.00
31-day Ferry Pass
$ ,380.00
$ ,250.00
$ ,030.00
1-day Integrated Pass $
$ ,295.00
$ ,827.00
5-day Integrated Pass $ $
$ ,260.00
31-day Integrated Pass $ $ $
MONTHLY TOTAL
$65,899.00
$71,911.00
$103,458.00

34. Marketing: Sales 1st Quarter – Charter and Filming Sales Reports
Charters 21
Filmings 10
Total Sales $20,500
Total Sales $22,599

35. Marketing: Ridership Awareness Campaign
“RTA is How I Roll”

36. Marketing: Ridership Awareness Campaign
“RTA is How I Roll”

37. Marketing: Ridership Awareness Campaign
“RTA is How I Roll”

38. Marketing: Ridership Awareness Campaign
“RTA is How I Roll”

39. Public Information Report

40. Positive Story Placements
Transit Driver Appreciation Day
Bus Operator Mary Lewis and Streetcar Operator Alex Green were chosen to represent on behalf of all our Operations Department with radio personality and Spoken Word Artist Chuck Perkins’ The Conscious Hour live on-air in the WBOK 1230AM Radio studio.
These two dedicated Operators gave our riders an inside view of the commitment we all hold to serving our community, how extensive RTA’s training and safety practices are, and why they LOVE being an RTA operator.
Announcements were made on all news media asking riders to give their favorite operators a thank you card from the website and #HowIRoll on social media with the national campaign hashtag #TDAD.

41. Positive Story Placements
French Quarter Fest – repeated dissemination of info to all media and community associations from 3/31 - 4/6
All Festival-goers were informed of detours, Jazzy Pass and GoMobile App fare offerings and Ferry schedules; as well as highly encouraged to choose public transportation to alleviate congestion and parking concerns. 
How-To Bike & Ride with Doug MacCash & Jen Larino – NOLA.com
Story placed with NOLA.com reporters and veteran Bus Operator Francis Kelly on March 15th with a step-by-step video tutorial of how to mount your bike on the bus and ride with RTA.
All Bike & Ride FAQs are included in article and cross-promoted on all internal and external mediums: YouTube, Twitter, Internal Weekly Newsletter

42. Media Reach & Ad Value Report Q1 2017
# of News Stories
Total Nielsen Audience
Ad value
Publicity Value
Page views
Jan 1-Jan31, 2017 Media Values Per Day 15
47,679,740
$128,723
$82,578
12,513,912,821
Jan 1-Jan31, 2017 Media Reach & Adval Totals:
339
1,048,954,286
$2,831,916
$1,816,716
262,792,169,235
Feb1-Feb28, 2017 Media Values Per Day 13
17,703,812
$17,867
$87,974
331,379,175
Feb1-Feb28, 2017 Media Reach & Adval Totals:
266
354,076,235
$357,331
$1,759,484
6,627,583,509
Mar1-Mar31, 2017 Media Values Per Day 12
14,790,205
$12,010
$60,526
308,806,771
Mar1-Mar31, 2017 Media Reach & Adval Totals:
279
340,174,178
$276,234
$1,392,104
6,793,748,963
Q12017 Media Reach & AdVal Totals Per Day
295
581,068,233
$1,155,160
$1,656,101
92,071,167,236
Q Media Reach & AdVal Totals
884
1,743,204,699
$3,465,481
$4,968,304
276,213,501,707

43. Community Engagement/Interagency Relations
Hospitality Worker’s Committee
Prior to and following the RTA Board meeting the Hospitality Worker’s Committee members attended, the PIO office communicated with the organizers to discuss their concerns and schedule a time to meet privately with the group.
A meeting is scheduled for Tuesday, April 18, 2017 between key members of Transdev staff and the Committee to better assess their requests related to mobility. Members of Operations, planning, public information, and Strategic mobility will meet with the group.
Hospitality Committee representatives have been informed in multiple s and phone calls about our process for public meetings, workshops, input sessions, and the comprehensive survey of late evening downtown workers conducted recently. Some of the improvements made as a result of this community outreach included;
160,000 new hours of service — 72% in expanded bus service and 28% in streetcar service.
Overall System wide RTA has invested approximately $13 million since September 2014.
More hours of service for better timing on transfers and connections.
More express buses.
Opened Loyola Avenue line in January North Rampart/St. Claude Avenue line in fall of 2016.
Improved connectivity of streetcars, buses and ferries for multi-modal access to neighborhoods
Details about New Orleans East Service Expansions;
NOE Owl 1a to 5a
Broad bus runs 24 hours
Increased rush hour, weekend and evening service on Broad bus
Added evening and new weekend service on Hayne bus

44. Community Engagement/Interagency Relations
Success Preparatory Academy
Public Information Office is working in collaboration with the Operations and Success Preparatory Academy to provide an overview of transit to a group of special needs students who will be using the fixed route RTA system beginning May 1, 2017.
National Association of Black Journalists
Public Information Office attended a reception for the planning committee of the National Conference to meet with key organizers and national media in town to discuss the importance of transit in New Orleans and secure a partnership with the organization to insure media coverage by hundreds of minority media who will be visiting the city in August
Bike to Work Day NOLA 2017
RTA partnered with Bike to Work day for the 2nd year in a row to provide the training bike rack as part of the events held on Wednesday, April 12. Organizers taught bicyclists how to properly load their bikes and discussed the benefits of using a combination of biking and using RTA to get wherever their day takes them.

45. Community Engagement/Interagency Relations
Bike to Work Day NOLA | April 12, 2017

46. Cleaner, Smarter Transit.
THE END
@NewOrleansRTA