1. Category of Email complaint
1] MTNL ID user with/without static IP
2] Broadband customer having Other domain without Static IP
3] Broadband customer having Other domain with Static IP
4] Configuration - Servers

2. 1]MTNL Emial ID user with/without static IP
Change Outgoing server SMTP port from 25 to 587 in customer client ( Outlook Express etc)
Tick mark on My Outgoing server (SMTP) requires authentication.
For more details please follow next slide.

3. continue Open OutLook Express Click on Tools Click on Account
Select created ID
Click on Properties
Click on Server
Change the outgoing mail server (SMTP) as
smtp.mtnl.net.in
Tick mark on My Outgoing server (SMTP) requires authentication.

4. continue Click on Advance Change Server Port nos from 25 to 587
Outgoing mail (smtp): 587
Click on Apply and Ok button

5. 2] Broadband customer having Other domain without Static IP
Request to your -Id provider to change port 25 to 587.
If other id provider is not ready to change its port from 25 to 587 then do following step-
If you are a Broadband customer, register for the Free account provided by MTNL. You will get address.
To create the Free account, please send mail to with following details
• Broadband Landline Number
• CA Number
• Desired address
• Mobile Number
• Alternate address

6. continue
Once the address is created, you will be notified over the alternate address.
Once you have the address, confirm that you are able to login by logging into

7. continue
Open your MTNL account with the help of web browser
Click on Tab
Click on Administration Tab
Click on Account
Click on id
Click on Manage sender aliases
Click on + Add Tab

8. continue Fill the details of as example- Name: xyz
Click on Apply button then OK button.
Click on Close button.

9. continue Open OutLook Express Click on Tools Click on Account
Double Click on Account
Change the outgoing mail server (SMTP) as
smtp.mtnl.net.in
Click on More setting
Click on Outgoing server

10. continue Select Log on using Enter username :
Tick mark on My Outgoing server (SMTP) requires authentication.
Select Log on using
Enter username :
your MTNL Id
Enter Password : MTNL id password
Click on Advance
change Outgoing server SMTP port to 587
Click on OK button.

11. 3] Broadband customer having Other domain with Static IP
No need to register free MTNL Id.
Open OutLook Express
Click on Tools
Click on Account
Change the outgoing mail server (SMTP) as
smtp.mtnl.net.in
Click on More setting
Click on Outgoing server

12. continue Click on Advance change Outgoing server SMTP port to 587
RemoveTick mark on My Outgoing server (SMTP) requires authentication.
Click on Advance
change Outgoing server SMTP port to 587
Click on OK button

13. 4] Configuration - Email Servers
1. Open MMC
2. Go to Servers -> Protocols
3. Select Default SMTP Virtual Server Properties
4. Go to Delivery tab
5. Click on Advanced Button
6. Enter smtp.mtnl.net.in in Smart Host edit box.
7. Close MMC

14. continue
8. Open Exchange Management Shell using Start -> Programs -> Microsoft Exchange Server -> Exchange Management Shell
9. By Default the "Send Connector" is called "All Outbound" unless you have changed it or added additional connectors. To determine this you can type the following at the Exchange Management Shell Get-SendConnector
10. Type the following Set-SendConnector -Identity "All Outbound" -port 587 or the following if your connector is called something else from the default Set-SendConnector -Identity "SENDCONNECTORNAME" -port 587
11. Restart SMTP Service

15. Thank You
DE BB HD MTNL MUMBAI