1. The Leading Greater China ICT Service Provider
Corporate & Solutions Overview
The Leading Greater China ICT Service Provider
(Version )
Justin Lam
Account Manager

2. Corporate Overview

3. Background Founded in 1999 by former senior management of PSINet HK
Operating in Hong Kong (HQ), Mainland China, Taiwan, Singapore and Vietnam
400+ staff in 12 offices (plus 1,000+ staff in IP Call Centres)
6 IDCs (HK, BJ, SH, TP) & 4 IP Call Centres (BJ, SH, GZ)
37 cities with Network POPs in Asia with services covering 700 cities
Serving over 6,500 MPLS VPN clients’ sites and hosting over 4,000 clients’ servers
Over 2,500 enterprise clients across regions
The only foreign JV in PRC has nationwide IP VPN / IP Call Centre / IDC licenses

4. International Certifications
ISO 9001 since 2007
ISO since 2007
~100% engineers with CCNA/CCDA/CCNP/CCIP/MCSE certifications
20%+ project managers with PMP/CPMP certifications
Cisco EUC Specialized Partner since 2006
Cisco Premier Partner since 2006
Hong Kong SuperBrands 2005
Microsoft Certified Partner since 2002
Cisco Powered Network since 2000
Polycom Solution Partner since 2006
Nationwide IP VPN / IP Call Centre / IDC licenses in PRC

5. Awards 2009 The Best MPLS VPN Service Provider
2009 Outsourced Contact Centre of the Year (Inbound)
2009 Southern China Contact Centre of the Year (over 100 Seats)
2009 Off-shore Contact Centre of the Year
2009 China Best Outsourcing Contact Centre of the Year  
Cisco FY2009 Q2 Best Contributor Award of UC
2008 – 2009 China Best Outsourcing Service Provider
Top 50 Service Outsourcing Providers in China 2008
2008 Service Outsourcing Company in China (Top 50)
2008 Best Contact Centre in China
2008 Inbound Contact Centre of the Year (Off-shore)
2008 Outbound Contact Centre of the Year (Outsourced)
2008 Polycom Best Partner Award
2008 The Best Contact Centre in China (Outsourced)

6. Our Vision: FAST
Combine Forward-thinking ICT strategies with world-class Technologies and Agile services to help customers and partners Synergize for business success.
FAST
Agility
Synergy
Technology
Forward-thinking

7. DYXnet Business Empowerment Network
<Note:Follow the animation, the speaker should list the elements of DYXnet Business Empowerment Network one by one first.>
Global Network Infrastructure
World-class ICT services
International Business Partnership
<Then, following with the elaboration:>
DYXnet Business Empowerment Network
This powerful architecture integrates strong foundation of robust infrastructure, extensive business partnerships and world-class ICT services.
With DYXnet’s Business Empowerment Network, we deliver advanced ICT technologies to customers and partners throughout Greater China, while also bringing China’s many opportunities to our customers and partners around the world.

8. 37 Point-of-Presences covers more than 700 cities in Asia
Committed Service Level Agreement (SLA) quality
Around-the-clock network monitoring, management and reporting
Operate with Industry’s best-practices - ISO and ISO9001

9. Network & Operation

10. World-class ICT Services

11. Industry Solutions Retail Logistic
ONE VPN Retail - Network connectivity for shops
Co-location – High availability for Retail Application
Call Centre Outsourcing – Agent, CRM or Hotline Outsourcing
IP Telephony – IP PBX for self-built hotline support internally
ONE VC – multi-site HD VC accessibility with shops
Logistic
ONE VPN Enterprise / Corporate / Corporate Plus - Network connectivity for main office and branches
ONE VPN Retail – Network connectivity for outpost and satellite offices
ONE VC – Reduce the cost of overseas communications and business travel with multi-site HD video-conferencing

12. Industry Solutions Manufacturing Financial Services
ONE VPN Enterprise / Corporate / Corporate Plus – Network connectivity for main office, branches and factories
Internet Plus – Premium Internet access for PRC factories
ONE VC – Reduce the cost of factory and office managers’ communications and business travel with multi-site HD video-conferencing
Financial Services
ONE VPN Retail – Network connectivity for shops
Co-location – High availability for web content and application
Content Distribution – Customers experience enhancement
Content Distribution Plus – VIP customers experience enhancement
ONE VC – Boost productivity and decision-making by hosting internal meetings between branch offices via HD video-conferencing

13. Industry Solutions Web Hosting Providers Online Game Providers
Co-location – Facility management and business enablement
Online Game Providers
Clean Bandwidth – Business protection and continuity from network attack
Call Centre Outsourcing – Agent, CRM or hotline outsourcing
ONE VC – Strengthen your collaboration with regional distributors, business partners and suppliers using a low-cost HD video-conferencing system

14. International Business Partnership
Cisco Premier Partner
Cisco Express Unified Communications (EUC) Specialized Partner
Microsoft Certified Partner
Polycom Solution Partner
Other Local Solutions Partners

15. NOC and IDC Facilities Full Rack, Half Rack & Quarter Rack available
Robust Power Backup
Fire Control (FM200)
Temperature & Humidity Control
Security Control (login system, CCTV)

16. IDC Snap Shots

18. Internet Transit China-centric Upstream Connections
China Telecom + China Netcom + China Mobile:
~0.5Gbps (BGP)
>1Gbps (static)
HK-centric Upstream Connections
HKIX: GE x 2 (BGP, IPv6)
International (Equinix, Reach, Pacnet, NTT, PCCW Global, Chinanet): ~2Gbps (BGP)
Taiwan-centric Upstream Connections
TWIX: 155Mbps (BGP)
International (Pacnet): FE (BGP)

19. DYX ICT Solutions

20. ONE VPN Service Specification
ONE VPN Enterprise / Enterprise Lite
ONE VPN Corporate Plus
ONE VPN Corporate
Application
Real time applications, VC, VoIP, IPT
Delay sensitive applications, ERP
, Web, HTTP, File transfer
Class of Service (CoS)
Gold/Silver/Bronze
Silver
Bronze
Resource reserved
High
Medium
Share base
Quality of Service (QoS)
End-to-End Guaranteed
Backbone Guaranteed
Best Effort
Local Loop
TDM-based circuits like DDN, fibre and Telco dedicated circuits etc.+ SSL mobile user access
Any types of broadband circuit + SSL mobile user access
CE-PE security
Layer 2 circuit
GRE tunnel

21. ONE VPN Service DYXnet MPLS Core
HK Headquarter
Public
Internet
Servers
China Branch 1
Leased line
Leased line
DYXnet
MPLS Core
Leased line (Backup)
Broadband
Internet
Broadband
Internet
Broadband
backup
GRE tunnel over broadband circuit
China Branch 2
Leased line and
dedicated circuit
Typical diagram of ONE VPN Enterprise with Leased Line / ADSL backup

22. ONE VPN Service
Application Optimized by CPE Prioritization and MPLS Marking at PE
Customer traffic
DYXnet
MPLS Core
2 Mbps =
Gold
Real time applications, VC, VoIP, IPT =
Silver
Delay sensitive applications, ERP =
Bronze
, Web, HTTP, File transfer

23. ONE VPN Service ONE VPN Corp+ with Inter-city IP Tunnel Backup DYXnet
HK Headquarter
Beijing
Local Network
Beijing Branch
DYXnet
MPLS Core
HK Local
Network
Shanghai Branch
Shanghai
Local Network
Guangzhou
Local Network
Primary connection
Inter city backup
Guangzhou Branch

24. Worldwide Coverage

25. ONE VPN Ethernet (Ethernet Virtual Private Line)
NEW
ONE VPN Ethernet (Ethernet Virtual Private Line)
Riding on DYX’s sophisticated MPLS backbone network
EVPL is a layer 2 data service providing point-to-point Ethernet connection between a pair of customer sites
Supported Cities: HK, Taipei, Taichung, Taoyuan, Hsinchu, Shanghai, Shenzhen, Guangzhou, Dongguan, Suzhou

26. Internet Access Broadband Internet Access Service
Service available in Hong Kong, Mainland China and Taiwan
Broadband Internet Access Service
Shared Provider-edge Port
Asymmetrical (e.g., 6M/640K, 8M/800K)
Symmetrical (e.g., 2M/2M to 10M/10M)
Dedicated Internet Access Service
Dedicated Provider-edge Port
DDN (from 64Kbps to 155Mbps)
Ethernet (from 1Mbps to 1Gbps)

27. Data Centre Services Co-location Service ONE VAS Options:
Service available in Hong Kong, Taipei, Beijing & Shanghai, Shenzhen, Guangzhou
Co-location Service
Rack, facility and bandwidth
Remote-hand services
ONE VAS Options:
Dedicated Bandwidth
Shared Bandwidth
Content Distribution
Content Distribution Plus
Clean Bandwidth

28. ONE VAS Family ONE NetTraffic
NEW
ONE VAS Family
ONE NetTraffic
Traffic Analysis, Capacity Planning, Making Policy Decisions
DYXNet offers complete service information including:
Real-time circuit status
Circuit Availability
Traffic Utilization
Traffic Analysis
SLA Data
Login account scheme
Multiple login accounts per customer
Access right management

29. ONE VAS Family ONE NetTraffic (cont.) Traffic Utilization Graph
Bandwidth Utilization
MRTG charts show the bandwidth utilization including:
Daily, weekly, monthly and yearly graph
Traffic In/Out, Max, Peak and Average

30. ONE VAS Family ONE NetTraffic (cont.) Real Time Circuit Status
Detailed information is shown when there’s any outage incident, including start time of outage and downtime duration.

31. ONE VAS Family ONE NetTraffic (cont.)
Application & User Bandwidth Distribution
Bandwidth utilization by application.
Top N – Application
Traffic Bandwidth
Protocol Utilization
Bandwidth utilization by user.
Top Talkers
Top Conversations
Custom Reports & More!

32. ONE VAS Family Content Distribution
NEW
ONE VAS Family
Content Distribution
Intelligent distribution of bandwidth and server loading towards user-end
Bandwidth utilization at source is lowered
Bandwidth bottleneck removed
Higher access speed and download time is reduced

33. ONE VAS Family Clean Bandwidth NEW
Anti-DDoS service ensuring business continuity
Detection Device
Traffic
Diversion
Peering
Point
Core Router
Detection Device
Detection Device
Core
Router
Peering
Point
Clean Traffic Goes To Customer
Mitigation Devices

34. Internet Plus & Content Distribution Plus
ONE VAS Family
Internet Plus & Content Distribution Plus
HK IDC
HK Customer site
Internet access with DYX backbone
Appear to be local exit for
end point geographically
far away
Servers appear to be in
China, ideal for
end users within China
Stable and fast for
international Internet
access
Servers
DYXnet
MPLS Core
HK local loop
China Internet
China Customer site
China local loop
DYXnet
MPLS Core
HK Internet

35. Unified Communication Solutions
ONE VC
Managed multi-point HD video-conferencing service
Unified Audio Communications
IPPBX project consultation & system integration
IPCC project consultation & system integration
Unified Video Communications
End-point project consultation & system integration

36. Network Security Solutions
Project Consultation & System Integration for
Firewall
Anti-virus, Anti-spam, Web Filtering, IPS
Endpoint security and Network Admission Control
Event monitoring and reporting

37. Infrastructure & WAN Solutions
Project Consultation & System Integration for
Cisco Router
Cisco Catalyst L2 and L3 Switch
Cisco Wireless Solutions
Network Load Balancing & High Availability
All-in-one WAN Optimization
Project Management & Consultation

38. Diyixian Anlai IP Contact Centres
Guangzhou Contact Centre
Guangzhou Contact Centre
Shanghai Contact Centre
Characteristics of Contact Centre
Conventional power supply with robust power backup
Access to multiple Internet carriers
24x7 security and monitoring
Locate in downtown with good transportation network
Enough space for setting up 200+ seats and further expansion

39. Business Continuity Solution –
BizCONLINE Remote Disaster Recovery

40. Successful Case Sharing
& Reference Clients

41. Successful Case – A global restaurant chain store
Situation Analysis:
The world’s leading fast food service retailer
More than 300 restaurants in Hong Kong
Looking for a solution that helps in connecting their shops together efficiently
Our Solution – ONE VPN Retail
Flexible dial-up service  lower hardware investment cost
Enjoy 1.5M/6M fast connection speed with stable performance
Further Solutions Offered
ONE VPN Enterprise for China offices and HK office
Call Centre Outsourcing for customer’s delivery services

42. Successful Case – A Fortune Global 500 enterprise
Situation Analysis:
All Internet will pass from PRC to Japan directly
Limited IT professionals in PRC
Our Solution – ONE VPN Enterprise Solution
Centralized administration and management
Hong Kong can act as a hub to collect all the information before passing to Japan
Further Solutions Offered
Improved performance to PRC users by hosting applications in DYX IDC at PRC

43. Successful Case – A fast growing ERP solution provider
Situation Analysis:
A ERP Solution Provider with 26 branch offices over the world.
Limitation of using voice gateway
Most staff in HK and SZ are mobile workers
Our Solution – Unified Communications Solution
IPPBX in HK Office
Connected w/ the SZ office with a Zultys SIP Voice gateway
All staff are equipped with Soft phone & MXIE

44. Our Competitive Advantages
The leading Greater China ICT Service Provider with over 10 years experience
Professional and seasoned service team
Solid experience in PRC with local expertise and strong Telco relationship
Comprehensive and flexible solutions
Competitive and flexible pricing scheme
Flexible billing options

45. Our Clients

46. Our Clients

47. Our Clients

48. Our Clients
Carrier Customers

49. Thank You!