1. Velkommen til seminar og førjulsfrokost!
Agenda
Nye muligheter med vårt Global Delivery Center (GDC) i India
Digitalisering av Trondheim kommune
ServiceNow Business Consulting – en komplett pakkeløsning i prosjekter
11.00-
Avslutning
Velkommen til seminar og førjulsfrokost!
Copyright 2010 FUJITSU CONSULTING INDIA

2. The most experienced ServiceNow partner in Europe for all your
Enterprise Service Management initiatives. 

3. About us

4. Our servicenow practice in emeia
Fujitsu’s ServiceNow practice is the largest and most experienced ServiceNow partner in EMEIA.
Symfoni ESM and Fujitsu EMEIA employees
Skrive landene på en rekke under
UK • BELGIUM • THE NETHERLANDS • FINLAND • SWEDEN • DENMARK • NORWAY • INDIA

5. Symfoni split its business in 2 business areas; ESM and Collaboration.
Symfoni at a glance
Short history
Symfoni was founded as a Collaboration software company and a dedicated IBM Business Partner
Establishment
Symfoni expanded it’s service portfolio with the ITSM solution from ServiceNow
Servicenow partner
The Collaboration companies were sold out and Symfoni ESM was established
ESM focus
2010
2011
2014
2015
2016
2004
Symfoni changed its business model to an independent provider of IT-services and “Collaboration” software
Independent provider
Symfoni split its business in 2 business areas; ESM and Collaboration.
Company fission
Symfoni ESM is aquired by Fujitsu to strengthen the position as leading ServiceNow provider in Europe
A fujitsu company

6. 285 Our servicenow practice in emeia 8 COUNTRIES 7 years in the market
400+ IMPLEMENTATIONS
Trained Resources in EMEIA
285
Skrive landene på en rekke under
UK • BELGIUM • THE NETHERLANDS • FINLAND • SWEDEN • DENMARK • NORWAY • INDIA

8. Fujitsu Global ServiceNow Skills Map – Aug 2016
Trained Resources Globally
Nordics
Trained Resources: 57
Certified Resources: 43
Certified Instuctor: 2
Netherlands
Trained Resources: 32
Certified Resources: 20
Russia
Trained Resources: 10
Certified Resources: 4
UK&I
Trained Resources: 78 Certified Resources: 34
Belgium
Trained Resources: 32
Certified Resources: 27
Certified Instuctor: 2
Poland
Trained Resources: 6
Certified Resources: 0 US
Trained Resources: 11
Certified Resources: 6
Italy
Trained Resources: 6
Certified Resources: 2
Portugal
Trained Resources: 2
Certified Resources: 0
Thailand
Trained Resources: 2
Certified Resources: 0
Germany
Trained Resources: 8
Certified Resources: 2
Spain
Trained Resources: 5
Certified Resources: 3
India
Trained Resources: 63
Certified Resources: 31
Australia & NZ
Trained Resources: 10
Certified Resources: 10
Fujitsu is ServiceNow’s 4th largest MSP Partner based on numbers of certified individuals.
31st August - C. Blunt

9. ServiceNOW Lifecycle partner
BUSINESS and PROSESS CONSULTING
Strategy, Business Change, Business Process Optimalisation
AUTHORIZED SUPPoRT PARTNER
Trained and certified ServiceNow support
SERVICENOW CERTIFIED RESELLER AND IMPLEMENTATION PARTNER
Trained and certified sales, trained and certified consultants, 400+ implementations
AUTHORIZED TRAINING PARTNER
Certified ServiceNow trainers, ITIL accredited trainers
DESIGN & DEVELOPMENT
Custom application development, Symfoni Value Improving Practice
GLOBAL DELIVERY CENTER
Application Management, Managed Services, Support, Off-site implementation
FUJITSU SERVICENOW SOLUTIONS
Symfoni WE, Fujitsu TRIOLE

10. Selected customer overview
Se på slide med alle logoene vi har – sette opp ny slide
Symfoni ESM / Fujitsu has a large portfolio of global enterprise customers (+ 85 customers)

11. Norway – ServiceNow Customers

12. Velkommen til seminar og førjulsfrokost!
Agenda
Nye muligheter med vårt Global Delivery Center (GDC) i India
Digitalisering av Trondheim kommune
ServiceNow Business Consulting – en komplett pakkeløsning i prosjekter
11.00-
Avslutning
Velkommen til seminar og førjulsfrokost!
Copyright 2010 FUJITSU CONSULTING INDIA

13. ServiceNow Capability Framework Fujitsu GDC
Copyright 2016 FUJITSU CONSULTING INDIA
Copyright 2010 FUJITSU CONSULTING INDIA

14. Fujitsu - Global Delivery Center (GDC) Overview
Agenda
Fujitsu - Global Delivery Center (GDC) Overview
ServiceNow experience
GDC offering
Pros and cons of using offshore resources
Symfoni GDC approach
Copyright 2016 FUJITSU CONSULTING INDIA
Copyright 2010 FUJITSU CONSULTING INDIA

15. Fujitsu Global Delivery Centers
Copyright 2010 FUJITSU CONSULTING INDIA

16. ServiceNow- GDC on Fujitsu Global Map
GDC RESOURCES
Netherlands SNOW Resources: 8
Nordics SNOW Resources: 3
REGIONAL RESOURCES
Russia
SNOW Resources: 12
UK & I SNOW Resources: 35
Belgium SNOW Resources: 14
Poland SNOW Resources: 2
US SNOW Resources: 2
Germany SNOW Resources: 8
Portugal SNOW Resources: 9
Thailand SNOW Resources: 2
India COE SNOW Resources: 54
AU & NZ SNOW Resources: 9
* Numbers are set as per available information
Copyright 2015 Fujitsu India GDC

17. ServiceNow experience
Many years of experience with delivery ServiceNow implementation services to customers around the world
Implementation of ServiceNow for Fujitsu world wide. To date one of the biggest ServiceNow implementations.
ServiceNow certifications like sys admin and Implementation specialist.
Team comprised of ServiceNow solution architects, testers, developers, administrators, project managers etc.
Copyright 2010 FUJITSU CONSULTING INDIA

18. GDC - ServiceNow Competency
Solutions Design and Architecture (COE team)
Implementation, Migrations & Upgrade
Custom Development
Integration
Administration
&
BAU Support
End-to-End Testing
Orchestration
Training .
Consulting
Customer Demo/POC

19. GDC- ServiceNow Offerings
Consulting
Implementation
Migration
Integration
Discovery
Upgrade
Testing
BAU Support
Due diligence
ROI
Process consulting
Solution offering
Pre-sales
Bid Management
Customer Presentation
POC Development
Implementation
Customizations
Enhancements
Accelerator (Ready to deploy framework)
Migration from:
BMC Remedy
HPSM
Cherwell SM
CA SDM
Clarity
TFS
and many more…
SSO
LDAP
Web Services
MID Server
CMDB
SCOM
SCCM
AWS
Azure
3rd Party Tools
Computers
Clusters
Virtual Machines
Routers
Network Devices
Hardware Devices
Web Servers
Database Servers
IP Networks
and many…
Instance Upgrade
Features Upgrade
Patch Upgrade
Hotfix Upgrade
Unit Testing
Functional Testing
Ad-hoc Testing
Smoke Testing
Regression Testing
Integration Testing
Upgrade Testing
Performance Testing
Compatibility Testing
Warranty Support
Steady State Support
24x7 Support
L0/L1 Support
L2/L3 Support

20. Pros and cons of using offshore resources
Lower costs
Efficient team
Quick deliveries
24/7 availability
Cons:
Communication /cultural barriers
Quality vs. Cost
Confidentiality
Slipping control

21. Our approach
All communication will go though your normal Symfoni ESM contact
Quality control done by Symfoni ESM contact who knows the customer’s solution best
GDC resources working on the back end with technical configurations
Using low cost resources in activities that are time consuming or requires specialized skills (like testing, master data management, service catalogue setup, various development etc.)
Only customer approved GDC resources get access to the customers solutions
Symfoni ESM are in close dialogue with the relevant GDC resources

22. Copyright 2013 Fujitsu

23. Velkommen til seminar og førjulsfrokost!
Agenda
Nye muligheter med vårt Global Delivery Center (GDC) i India
Digitalisering av Trondheim kommune
ServiceNow Business Consulting – en komplett pakkeløsning i prosjekter
11.00-
Avslutning
Velkommen til seminar og førjulsfrokost!
Copyright 2010 FUJITSU CONSULTING INDIA