1. higher business performance
TRAVEL MANAGEMENT SOLUTIONS
experience higher business performance
higher business performance

2. Your State Team Michael Fairchild, State of Louisiana Account Manager
Kathy Higginbotham, Operations Manager – Baton Rouge
Lisa Goins, Operations Manager – LSUHSC Shreveport
Liz Gaiennie, National Account Manager
Lou Poore, Vice President Operations

3. Who we are Founded 1924 Headquartered in Hanover, Germany
Over 80,000 employees
$22B in revenue
A top 30 DAX company
World’s leading tourism and services group
Founded 1979
Headquartered in Denver, Colorado
Over 4,000 employees
$4.7B in sales
Publicly traded on NASDAQ
2nd largest TMC company in North America
IIona

4. Unique Global Provider
World’s 3rd largest TMC
Multi-national capabilities
2nd largest TMC in North America
Over $11 billion annual sales
Exceptional negotiating leverage and clout
1,600+ locations in over 80 countries
Reservation Centers, on-sites, off-sites, Call Centers, Airport Offices, European Service Center
More than 13,000 employees
Dedicated to customer service

5. Global Coverage
TQ3 World map

6. Client-Partners

7. Goals for the State of Louisiana
Implement a cost effective, user-friendly online booking tool accomplishing high adoption rate;
Consolidate and deliver a consistent best in class global travel program;
Identify opportunities for cost savings and controls;
Deliver a high level of customer satisfaction;
Research and incorporate best practices in travel services;
Maximize use of technology to improve the delivery of service;
Provide a communication platform with dynamic content for travel population.

8. Customized for State of Louisiana
Service Delivery
Customized for State of Louisiana
Regional Reservation Service Centers in Baton Rouge, Shreveport and New Orleans
Teams of agents thoroughly trained in State of Louisiana’s travel policy;
Dedicated International, Group, and Special Services desks;
State-of-the-art telecommunications and systems to link all three State Service Centers.

9. Operations Overview Service Goals
Returned calls/messages within 30 minutes;
Fees and how they will be applied
Fees are no longer refundable;
Full Service - $22 per ticket;
Agent-assisted - $17 per ticket;
Touchless (OBT) - $12 per ticket;
Down to $10 based on adoption rate
Groups – Ranging from $21 to $10 based upon the number of travelers;
No hotel/car only fees.

10. Various Types of Fares State Contract Fares Negotiated Fares
For Fiscal , the only airlines offering State contract fares are American and United;
Negotiated Fares
Currently, the only carrier in this category is Continental, but we are working with several other airlines at this time;
Published Fares
Standard fares – both refundable and non-refundable -- offered to the general public and available via our Sabre reservations system (GDS);

11. Fare Types, continued... Web/Internet Fares DCA3 Fares
Fares normally associated with the Internet and usually obtained from 3rd party websites, including airline-specific sites;
DCA3 Fares
Web/Internet fares that are contractually available to us via our GDS. With very few exceptions, the same fares as above.
To access those exceptions, our agents go directly to such sites as SWABIZ (Southwest), CompanyBlue (JetBlue), and A2B (AirTran).

12. Non-Refundable Fares Represent significant potential cost savings;
Rules of the Non-Refundable Ticket:
Must be purchased either immediately or within 24 hours of initial booking;
May require a minimum stay;
Airline charge to make changes will range from from $50.00 to $100.00;
If exchanged, any difference in the old fare and the new fare must be collected;
Non-Transferable (No name changes).

13. Non-Refundable Fares, continued...
Tips on how to get the Best Fares:
Advance Purchase;
Be flexible with travel dates;
Try alternate airports.

14. Itineraries Vs. Receipts
Itinerary Information Includes:
Restrictions and requirements;
Your detailed airline flight schedule;
Detailed rental car information;
Detailed hotel information.

15. Sample Unrestricted Itinerary Remarks

16. Sample Non-Refundable Itinerary Remarks

17. Sample Air Itinerary Information

18. Sample Rental Car Itinerary Information

19. Sample Hotel Itinerary Information

20. Receipts Receipts Shows Airline Ticket Information Reservation Code
Ticket Number
Date of Issue
Invoice number
Total Airfare
Total Service Fee
Total for Airfare & Service Fee

21. Sample Receipt Remarks

22. Cutting-edge technology HIGHERBUSINESSPERFORMANCE
to ensure
HIGHERBUSINESSPERFORMANCE

23. End to End Travel Management
Best practice methodology & expertise to achieve maximum performance

24. Travel Savings Solutions

25. Management Reporting Solutions
ReportFLYR™
Global Web-based management reporting system;
AlertFLYR™
Exclusive digital dashboard technology;
InvoiceFLYR™
Transactional search application;
PolicyFLYR™
Travel policy reinforcement through and reporting;
SecureFLYR™
Global traveler security and education;
Online Booking Tools
Customized web-based booking tool.

26. InvoiceFlyr

27. InvoiceFlyr

28. InvoiceFlyr

29. InvoiceFlyr

30. InvoiceFlyr

31. On-line Booking Solutions
Customized
Reduced costs
Experienced E-Commerce Team
On-going support
Communication
Training
Adoption Consultation and Maximization
Vin

39. Produce Powerful Results!
Focus and Commitment
Build on current travel program achievements
Continue to partner with State of Louisiana;
Validate current processes
Challenge status quo
Recommend improvements
Reduce travel program costs
Position State of Louisiana for the future
Set short and long-term program objectives;
Establish mutually defined goals;
Produce Powerful Results!

40. Continuing to build the foundation for a strong, lasting partnership
IIona