1. Optional PNR elements

2. Optional PNR elements Chapter 6
At the end of this chapter, you will be able to:
Send Other Service Information (OSI) to airlines
Request Special Service Request (SSR) from airlines
Deal with Special Handling Segments

3. Optional PNR elements
Next to the mandatory elements, a PNR can include a variety of optional elements, such as:
Special Service Request (SR)
to request a special service for a passenger
For example: special meals, wheelchairs ...
Other Service Information (OS)
to advise airlines personnel about special passenger information in order to assist in passenger handling
For example: info about VIP passenger...

4. Communicating with Airlines
There are two ways of communication:
Other Service Information (OS)
it is advice only element, so it does not require a response from the airline
Special Service Requests (SR)
It requires a response from the airline involved

5. Other Service Information (OS)
When you enter an OSI element to the PNR, the system automatically generates a message to the airlines concerned, at the end of transaction.
It is the free format text
Examples:
Entry
Explanation
OS AF VIP AMBASADOR
Info about VIP passenger
OS YY VIP SONY CORP MANAGER/P1
When you want to advise more than one airline in a PNR, use the generic airline code YY
OS LX CTC ZRH
Info about passenger’s contact in Zurich
OS LX TKTL 12SEP/1600
Info about time limit
Note: When you enter OS element to a PNR, do not forget to enter again RF element, and ET or ER!

6. Special Service Request (SR)
You use SSR element to request a special service for a passenger
You can request:
Special meals (baby meal, diabetic meal, moslem meal, seafood meal, vegetarian meal ...)
Animals in hold or pets in cabin
Baby basket
Wheelchairs
Meet and assist ...
Notes:
Meals can only be requested on confirmed flight segments
Only one special meal may be requested per passenger and per segment

7. How to request meals? To list the meal codes enter: HE MEAL or MS22
Before entering the request, it is mandatory to read airline info pages: GG AIR XX MEAL (XX-airline code)
To request meals:
SR VGML/P1,2 – to associate request for passengers 1 and 2
SR BBML/S4 - to associate request for segments

8. Exercise Mrs. Pantić called you to make the following reservation:
Mr. Branislav Milenković and his friend Miss Branka Radosavljevic travel on:
08. Jul, Belgrade-Munich, with Swiss Air, M class
Return on 15.Jul
She also provide following information:
Office phone number for Mr. Milenkovic is
Home phone number for Miss Radosavljevic is
For Mr. Milenkovic request VEGETARIAN MEAL
For Miss Radosavljevic request LOW CALORIE MEAL
Mr. Milenkovic is VIP general manager of City Bank
Ticket limit is 28. Jun

9. Result
NM1 MILENKOVIC/BRANISLAV MR 1 RADOSAVLJEVIC/BRANKA MISS AN 08JUL BEGMUC/A LX/C M SS2M1 ACR 15JUL SS2M2 AP B/P1 AP H/P2 SR VGML/P1 SR LCML/P2 OSI LX VIP GENERAL MANAGER CITY BANK/P1 TK TL 28JUN RF A ET
PNR: 3AWRGK

10. System response

11. Other requests See other requests on page 50! Examples: SR WCHR/P2
SR PETC-1CAT 4KG IN BAG TOTAL 5KG/P1
SR MAAS-90 YEAR OLD LADY
SR WCHC/P1
SR CBBG-1CELLO 120X60X30CM TTL10KG/P1
SR BSCT/P3

12. Exercice
Ms Davis called you to make the following reservation for Mr. Bill Gates, his wife Mrs. Melinda, and children: daughter Adele (born on 12Dec02), and son John (born on 04Aug12). They travel:
On 10. Jul from Rome to Buenos Aires with Alitalia
On 25. Jul from Buenos Aires return to Rome
Mr. Gates is VIP – chairman of Microsoft
Mrs. Melinda hurts her leg, so request for her wheelchair – up and down steps
For Adele request CHILD MEAL
For John BABY MEAL
Mrs. Melinda has cat that weighs 4 kg. The dimensions of the carrier box are 40x29x20, so total weight is 6 kg.
Contact for all passengers is house number at Rome:
The ticket will be bought immediately

13. Special Handling Segments
Open segments (SO)
When a passenger does not know the exact time or date of travel, you can enter an open segment in the itinerary
Open segments maintain segment continuity, and can be used for pricing and ticketing
An Amadeus PNR cannot be completely composed of open segments
Entry:
SO JU M SVOBEG
Where:
SO – Segment Open
JU – Ariline
M – Class
SVO – Airport Sheremetyevo in Moscow

14. Example for Open segment
Mr Kovačević makes reservation for his familly and friends:
Mr Zoran and Mrs Lidija Kovačević travel with their children Marija (born on 14 July 2002), and Stefan (born on 17 April 2012)
Mr Nemanja, Mrs Ana Radulović, and their son David (born on 05 July 2012)
Travel on 25 Dec, Belgrade (BEG) – Athens (ATH), with JAT (JU)
30 Dec, Athens – Zurich (ZRH), with SWISS
Enter OPEN segment at LX, on Y class, Zurich – Belgrade
Contact phone number for Kovačević family is 063/
Contact phone number for Radulović family is 065/
Mr Kovačević has walking problems, so for him look for WHEELCHAIR (all the way to seat)*
Ticket limit is 5 days before departure.
* Before entering the request, it is mandatory to read airline info pages on GG AIR XX MEDICAL

15. Solution for Example OS
NM2 KOVACEVIC/ZORAN MR/LIDIJA MRS(INF/STEFAN/17APR12)
NM1 KOVACEVIC/MARIJA(CHD/14JUL02)
NM2 RADULOVIC/NEMANJA MR/ANA MRS(INF/DAVID/05JUL12)
AN 25DEC BEG ATH/A JU
SS 5 Y 1
AN 30DEC ATH ZRH/A LX
SO LX Y ZRH BEG
AP /P1-3
AP /P4-5
SR WCHC/P1
TK TL 20DEC
RF ANGELA ET

16. System response on Retrieve PNR
RT 3ENCUQ --- RLR --- RP/BEG1A0901/BEG1A0901 AN/SU 11SEP13/1644Z 3ENCUQ 1.KOVACEVIC/ZORAN MR 2.KOVACEVIC/LIDIJA MRS(INF/STEFAN/17APR12) 3.KOVACEVIC/MARIJA(CHD/14JUL02) 4.RADULOVIC/NEMANJA MR 5.RADULOVIC/ANA MRS(INF/DAVID/05JUL12) 6 JU 438 Y 25DEC 3 BEGATH HK *1A/E* 7 LX1843 Y 30DEC 1 ATHZRH HN E* 8 LXOPEN Y ZRHBEG 9 AP /P AP /P TK TL20DEC/BEG1A SSR INFT JU HN1 KOVACEVIC/STEFAN 17APR12/S6/P2 13 SSR CHLD JU HK1 14JUL02/P3 14 SSR INFT JU HN1 RADULOVIC/DAVID 05JUL12/S6/P5 15 SSR INFT LX HN1 KOVACEVIC/STEFAN 17APR12/S7/P2 16 SSR CHLD LX HK1 14JUL02/P3 17 SSR INFT LX HN1 RADULOVIC/DAVID 05JUL12/S7/P5 18 SSR WCHC JU HN1/S6/P1 19 SSR WCHC LX HN1/S7/P1

17. Special Handling Segments – SI ARNK
Arrival Unknown (SI)
Means that the method of transportation from the destination of one segment to the origin of the next segment is not known (for example: one segment the passenger will go by car or by rail)
An arrival unknown segment is an information segment you enter in the PNR to maintain segment continuity
Entry:
SI ARNK
Where:
SI is for Segment information
ARNK is for Arrival unknown indicator

18. Example for Arrival not known
Miss Sarić calls in order to make following reservation:
Mr Petar Veselinović, and Mrs Ana Pušić are going on business trip
On 17 Dec, Belgrade – Tivat, with JAT (JU)
26 Dec Podgorica – Belgrade, JU
From Tivat to Podgorica they have surface transportation
Contact phone number in the office for all passengers is
The tickets will be bought 7 days before departure.

19. Solution for ARNK
NM1 VESELINOVIC/PETAR MR 1 PUSIC/ANA MRS AN 17DEC BEG TIV/A JU SS2 Y1 AN 26DEC TGD BEG/A JU SI ARNK AP B/P1-2 TK TL 10 DEC RF SARIC ET

20. System response before ending the transaction
RP/BEG1A0901/ RF SARIC 1.PUSIC/ANA MRS 2.VESELINOVIC/PETAR MR 3 JU 680 Y 17DEC 2 BEGTIV HK AT7 E 0 OFFER A NEW MEMBER REGISTRATION ONLINE AND ENTER EXTRA FLIGHT CLUB ID IN PNR DEPARTS TERMINAL 2 4 ARNK 5 JU 661 Y 26DEC 4 TGDBEG HK AT7 E 0 ARRIVES TERMINAL 2 6 AP B/P1-2 7 TK TL10DEC/BEG1A0901

21. System response on Retrieve of PNR
RT 3ENF2I --- RLR --- RP/BEG1A0901/BEG1A0901 AN/SU 11SEP13/1657Z 3ENF2I 1.PUSIC/ANA MRS 2.VESELINOVIC/PETAR MR 3 JU 680 Y 17DEC 2 BEGTIV HK *1A/E* 4 ARNK 5 JU 661 Y 26DEC 4 TGDBEG HK *1A/E* 6 AP B/P1-2 7 TK TL10DEC/BEG1A0901