1. Connecting the Carolinas to the World

2. 2010 IATA Eagle Award
The International Air Transport Association (IATA) singled out CLT’s achievements with the prestigious Eagle Award in June 2010
Recognizes outstanding performance in customer satisfaction, cost efficiency and continuous improvement  
CLT joins exclusive group of only five U.S. airports to receive award
“Charlotte Douglas has the winning combination: low costs, low debt, and solid service levels. The strong financial and operational model at Charlotte Douglas works well for airlines, passengers, and the airport. There can be no greater accolade than the continued support from its major airline customers through this Eagle Award.”
(Giovanni) Bisignani, (Director General and CEO, IATA)

3. Airport Mission
“Charlotte Douglas International will be the preferred airport and airline hub by providing the highest quality product for the lowest possible cost.”

4. Provide the highest quality product for the lowest possible cost.
Airport Goal
Provide the highest quality product for the lowest possible cost.
Quality
Cost

5. Airline Cost Per Enplaned Passenger

6. Air Service Airlines Increasing Air Service at CLT
US Airways added non-stop international service between CLT and Paris, Rio de Janeiro, Rome, Ottawa, Puerto Vallarta and Los Cabos. Madrid and Dublin service planned for Spring
jetBlue has added a second non-stop flight between CLT and Boston
Continental enhanced its CLT-Newark route with larger aircraft
American will add five daily non-stop flights between CLT and La Guardia.

7. Airport Fast Facts 684 Daily Departures (September 2010)
Non-stop service to 136 destinations
Non-stop service to 33 int’l destinations
Over 18,000 Employees
34,536,666 passengers in 2009
Nationwide Rankings 2009:
8th in Movements/Operations
11th in Passengers
Worldwide Rankings 2009:
9th in Movements/Operations
24th in Passengers
Update for 2010:
Currently 7th Nationwide in Movements/Operations

8. The Economic Development Platform
Generates nearly $10 billion in annual economic impact
100,000 jobs are directly or indirectly supported by the Airport

9. Major Development Projects

10. New Runway Runway 18R/36L Opened January 2010
Commissioned February 2010
Increased airfield capacity by 33%
Decreased delays and landing fees
CLT one of only 7 airports nationwide with triple approach capability
Increase in arrivals from peak periods of 70 per hour to 96 per hour

11. New Runway

12. Ticket Counter & Checkpoint Modifications
Delta and Northwest ticket counters have been combined
United and Continental ticket counters relocated adjacent to US Airways, placing Star Alliance members together
Renovated and expanded Checkpoints A & B complete
Renovated and expanded restrooms

13. Rooftop Solar Project 250 kilowatt rooftop system
Contract awarded to Narenco
Lease to Narenco
Sell energy to Duke
Roof replaced on CLT Center

14. Concourse E Opened February 2002
Recently expanded by 6 gates; bringing total to 32
4 additional gates currently under construction

15. Deicing Facility
Winter storms require the removal of ice and snow from aircraft prior to takeoff
Deicing is a spray mixture of warm water and glycol
Each airline currently deices its own aircraft
Impending EPA regulations regarding glycol collection
Airport will build and manage a consolidated deicing facility utilizing a third party operator
Airlines will pay a use charge that will reimburse Airport all costs

16. East Terminal Expansion/Checkpoint “E”

17. In-line Baggage System
Received $45 million federal grant
Two – four year project
Currently in design
Two miles of high speed baggage conveyors with increased capacity
Replaces entire existing baggage system
Redesigned to accommodate new technology and federally mandated security processes

18. Runway 18C/36C Rehab
Runway 18C/36C is a concrete runway opened in Typical useful life for concrete is years
Project will remove and replace runway pavement, in-pavement lights and touch-down lights on either end of the runway

19. Airport Entrance Road

20. Parking Revenue Control System
Current system in place since 1982
Replaces all gates, ticket dispensers and back of the house equipment
Adds automated credit card payment stations and Pay on Foot stations
Provides additional capabilities for taxis and ground transportation

21. Interactive Roadway Signs
Final phase of exterior signage package
Can display parking status, security information, construction alerts, etc.
Fed by parking revenue control system
Finalizing locations

22. New Hourly Parking Deck
7,000 Space Public/Rental Car Parking Deck

23. Terminal Roadway & Lobby Expansion

24. Jet Fuel Farm Expansion
Airline fueling system consists of 7.5 million gallons of fuel storage area and an underground distribution system which allows the aircraft fueling at the terminal building
Fuel is pumped from the fuel storage area to each hydrant where it is pumped into aircraft by mobile fuel carts
Each airline pays directly for its own fuel which is ordered through a third party hired by the Airport.
Fuel is delivered to the fuel farm via pipelines connected to the Colonial and Plantation Petroleum Pipelines
 Fuel system capital requirements are funded by the City from the proceeds of General Airport Revenue Bonds. The debt service on the Bonds and the operating expenses of the fuel system operator are recovered by a per gallon charge on every gallon delivered into plane at the airport
Expansion to include additional fuel delivery pipe and removal and installation of storage tanks

25. Airport Recycling Center (ARC)
Waste audit conducted in 2009
Each passenger generates ½ pound of waste
Determined that 70% of airport waste could be recycled
CLT currently recycles 6% of waste
Determined that current trash and recycling bins were contaminated
ARC would sort through materials that were collected in one container to be “picked”
ARC would incorporate composting of food products
Revenue from recyclables would be generated to offset costs currently associated with trash removal
ARC is projected to save the Airport $1 million over five years

26. Intermodal Facility

27. Norfolk Southern Intermodal Train

28. Existing Intermodal Facility

29. Planned New Intermodal Facility

30. West Blvd/I-485 Interchange

31. Environmental
Intermodal trains produce about one third as much CO2 per ton-mile as trucks

32. Connecting the Carolinas to the World