1. (416) 951-0847 bruce.farrant@themoregroup.ca www.themoregroup.ca
Navigating through a changing print world to deliver environmental sustainability and cost savings
June 27, 2017
(416)

2. Agenda
Who we are
University and College Printing Trends
Change
Impact of Change on Print
Things to avoid
Change Considerations
How to adapt and prosper
Summary
Questions

3. Who We Are President of The More Group and 50% owner of IPMG
Over the past seventeen years we have successfully completed over 175 Independent Managed Print Strategy projects reducing hard costs between thirty and fifty percent while providing effective , sustainable and flexible Managed Print Strategies
Extensive knowledge of all vendors offerings, capabilities and associated costs
Focus Education, Healthcare , Civic, Charitable Organizations and the Private Sector
Senior Management Team has over 100 combined years of industry experience. We understand the industry, the challenges faced by the BPS and the strategies of your service providers

4. University and College Printing Trends
Introduction of document management
Electronic work flows have increased dramatically (blackboard)
Declining budgets
Decrease in printing year over year
Scanning increasing year over year
Numerous software options to assist with Managed Print Services (MPS)

5. University and College Printing Trends
User demands and expectations are on the rise (students, administration and faculty)
Environmental sustainability
Departments accountability
Under utilized devices (print centre and fleet)
Over featured fleet printers capturing traditional print centre volume

6. Change The only thing constant is change
Change in the print world has never been so dramatic
Change management is critical to the success of all projects
Our survival/success is dependent upon our ability to change

7. Impact of Change on Print
Declining revenue
Less budget dollars
Profitability of fleet and print centres are at risk
End user satisfaction
Competition (desktop printers, independent print shops)
Administration of billing (chargeback)
Under utilized printers
Contract scalability
Increased costs to provide solutions (Papercut, digital storefront, etc.)
Print optimization (reduction in print devices A3 and A4)

8. Hardware vendors completing optimization
Things to avoid
Doing the same
Will result in not meeting your objectives
Adjust pricing to current market conditions
Hardware vendors completing optimization
hardware vendors often increase the current A4 costs to justify cost of their solution
contracts lack flexibility to adapt with changing print requirements
Promote colour printing
Refresh like for like
most print fleets have been refreshed numerous times using “you can get more for the same” which results in feature rich oversized printers and under utilized printers
Refreshing only a portion of the fleet
results in non-coterminous contracts
traps clients in evergreen strategy

9. Things to avoid Lack of Reporting Lack of Environmental Gains
Print strategy score boarding must be provided to all staff, faculty and students on a regular basis
Lack of Environmental Gains
Your students expect and demand a sustainable print solution
Your staff will modify their behaviors if they understand the environmental benefits of the solution
Lack of Senior Management support
Senior Management must support and follow the print strategy direction or the project will fail
Limited communications strategy
In order for end users to embrace the future mode of operation, they need to be informed and understand the process
Not having a print policy/guidelines
Print policy/guidelines provides support of the initiatives implemented

10. Change Considerations
Unified strategy (fleet, MFD’s and single function printers and print shop) priced to drive the behavior you desire
Offer archiving and scanning within print centre
Seek out organizations that can use your print services
Hospitals
Government agencies (OACAS, CCAC, Canadian Hearing Society, etc)
Non-profit organizations
The strategy must have the flexibility to adapt to future requirements (digitization and print less)
Manage third party print through print centre

11. Change Considerations
Charge for scanning (critical to drive revenue to provide printers in the future)
Do not provide over featured fleet devices (drives volume from print centres)
Implement print migration strategy and colour management strategy
Printer optimization
Implement fax server (reduction of 80% of fax lines)
Implement management software and follow me print

12. How to adapt and prosper
Develop business case
Gain Senior Management acceptance and support
Understand current infrastructure, objectives and your clientele
Understand current costs
Understand your document management and work flow strategy state/direction
Develop, adjust, and manage your Communication strategy

13. How to adapt and prosper
Market your services to internal and offsite clientele
Understand your current state (visit and map every device, do not extrapolate or use a cookie cutter model, customize to your requirements)
Conduct user interviews for each and every department (workflow and print)
Apply software (print audit) to capture networked device information
Development of Print Policy/guidelines

14. Summary
Embrace change
Develop business case
Senior Management buy in (savings and environment)
Communicate each and every step
Manage the change
Prosper

15. Questions
Questions?