1. Kaliegh Belda – Knowledge Coordinator
You have a brochure in your packet called “WKU Technology for Employees.”
Kaliegh Belda – Knowledge Coordinator

2. Need Help? wku.edu/it/helpdesk 270-745-7000
Monday – Friday: 7:00 AM – 8:00 PM
Saturday – Sunday: 11:30 AM – 8:00 PM
Single point of entry for all IT-related requests.
Call or chat, or submit self-service requests through the Service Catalog.
Suggest to save as the Helpdesk number in cell phone.

3. College Technology Consultants
College of Health and Human Services: Keanan Stewart
Gordon Ford College of Business: Jesse Willcut
Honors College: Denis Mujic
Ogden College of Science and Engineering: Casey Peden
Potter College of Arts and Letters: Kurt Fattic
University Libraries: Michael Moore, Library Systems Office
WKU Glasgow: Thomas Gaffin
WKU Elizabethtown/Fort Knox: Sondra Johnson
WKU Owensboro: Lee Underwood
If you are in one of these colleges, we have an IT person from Academic Technology on-site and dedicated to your college.
They will be in touch with you.
You are still encouraged to call the IT Helpdesk at 7000 for your requests.
This might be the person who responds.

4. Information Technology Website
wku.edu/it
Find Information Technology under “Faculty/Staff” at the top of the WKU home page.
Services for faculty are listed under tab for “Employees.”
Support Standards
IT News
Trainings
IT resources include training materials, self-service articles, contact information, and more.

5. NetID Account wku.edu/it/accounts Example: bgr01906
Use to log in to your office computer, WKU , Blackboard, TopNet, myWKU
Universal login for WKU IT systems.
Go to the Accounts page to initially set up your NetID and password.
You can keep your NetID private – it is not the same as your WKU address, and nobody other than you needs to use it.
Never give out your password. WKU will never ask you to give your password. If you receive an and it requests you to submit your password, it is a phishing scam.
Use to look up your NetID, set the password, or to change your password any time. At the Info Fair, we’re set up to assist you today with getting your NetID and password set up.

6. Email & Calendar Faculty: first.last@wku.edu
Students:
Uses NetID and NetID password
Official Communications
Can be accessed from mobile devices, .wku.edu, Outlook
Look up addresses in the WKU Directory.
Individuals who are both an employee and a student will have both a topper address and a wku.edu address.
WKU administration and Academic Affairs use WKU for official communications to faculty.
All faculty are automatically added to the WKU “faculty-all” mailing list and you will receive announcements and official communications through this list. You cannot unsubscribe yourself from this list. The list is not to be used for threaded discussions.
WKU students understand that they will receive official communications from WKU and from their class instructors in their “topper” accounts.
Web interface at .wku.edu can be used from any Internet-connected computer.
Ask at the Info Fair or call the Helpdesk for help setting up a mobile device, forwarding your WKU mail to another account, or using the WKU calendar.

7. myWKU my.wku.edu Instant Access to: TopNet Blackboard Email
Campus Directory

8. TopNet topnet.wku.edu Upload Syllabi View Class Rosters
Submit Required Assessments
Submit Final Grades
TopNet provides a secure web front-end to many Banner services.
Banner is our WKU enterprise system for student, HR, and finance data.
Some of the most common things faculty will do in TopNet are:
Upload syllabi
Retrieve class rosters
Submit required assessments
Submit grades
You will receive an official request for assessment in the fifth week of classes.
Administrators, including department chairs, have access to Banner and will receive separate training to use it.

9. File Storage and Sharing
mystuff.wku.edu
Personal (P:) Drive
Shared (S:) Drive (department, university)
Stored on our secure server
Backed up for 7 days
You are likely to have an office computer with a wired network connection.
You will use your NetID credentials to log in to it.
You’ll then see the P: drive and the S: drive in your directory windows.
On Macs, these are listed as “Personal” and “Shared.”
Use the mystuff address for access to the same directories from off campus.

10. Blackboard blackboard.wku.edu Our learning management system
For both distance learning and face-to-face courses
Required Instructor Training
Blackboard is WKU’s learning management system.
Used for Distance Learning courses.
Also used by many faculty in face-to-face classes to offer course materials, class discussions, multimedia files, tests, quizzes, etc.
Also available for campus organizations.
Our installation of Blackboard is heavily customized to work with Banner and other WKU systems.
Training is required for a new instructor – can be completed fully online.

11. Technology Training
Required Blackboard training is available fully online (IT Training tab)
Other online training: wku.edu/it/videotutorials
Calendar for face-to-face training: wku.edu/it/training
We offer self-service, on-demand training using video tutorials wherever possible.
We currently have a library of over 350 videos in 27 categories
Most have been made and updated by WKU technology trainers specifically for our campus environment.
Live training is also available on a monthly calendar. You can look at the calendar and register for training at the Info Fair.

12. Technology Resource Center (TRC)
wku.edu/it/trc – Located in JRH 257
Free equipment rentals:
External Hard Drives
Laptop Computers
Projectors and Projector Screens
Still Cameras
Video Cameras
Many other accessories
Online Reservation System
Multimedia conversion services
Specialized video editing facility
TRC is accessible to students as well as faculty.

13. WKU Wireless (WiFi)
WKU-SECURE: Recommended for most devices, with a higher level of security than other WKU wireless networks
WKU-WIRELESS: Alternate network for devices that can’t support the higher level of security (try WKU-SECURE first)
WKU-GUEST: Recommended for guests of the University. No authentication required, limited speed, restricted network traffic.  WKU employees and students should not use this network.
Our campus wifi has multiple networks available to best serve the needs of various client groups.
WKU-Secure: Allows you to stay authenticated for 90 days.

14. Discounts and Purchasing
wku.edu/it/discounts-purchasing
Cellular Discounts
AT&T – 17%
Sprint – 18%
Bluegrass – 15%
Personal Computer Purchasing
Software Center
Office365 is free
Free software includes Microsoft Office, Mathematica, and ArcGIS.
Discount pricing is available for SPSS and for many Adobe and Microsoft products.
Symantec Endpoint Protection and Microsoft Office Home Use Program are available for your personally-owned computers.

15. Policies wku.edu/it/policies NEVER give out your passwords
Security of protected information is everybody’s responsibility at WKU
All faculty and staff are responsible for understanding and complying with the policies.
Of particular importance to faculty:
Information Security Policy
Information Security Plan, which includes the FERPA guidelines that protect the privacy of student information
Privacy of Electronic Information Policy.
Also, please review the information at
Security of protected information is everybody’s responsibility at WKU and there are many threats and ways that our information security can be compromised.

16. Staying Connected with IT
IT System Status
IT News

17. Need Help? wku.edu/it/helpdesk 270-745-7000
Monday – Friday: 7:00 AM – 8:00 PM
Saturday – Sunday: 11:30 AM – 8:00 PM
Single point of entry for all IT-related requests.
Call or chat, or submit self-service requests through the Service Catalog.
Suggest to save as the Helpdesk number in cell phone.