1. Situational Leadership
"Only those who dare to fail greatly can ever achieve greatly.”
JFK 1 1 1 1 1

2. Overview Directive and Supportive Behavior Leadership Variables
Situational Leadership II Model

3. Directive & Supportive Behavior

4. Directive/Task Behavior
Involves:
Clearly Telling People
What to Do
How to Do It
Where to Do It
When to Do It
And Then Closely Supervising Their Performance

5. Supportive/Relationship Behavior
Involves:
Listening to People
Providing Support and Encouraging Their Efforts
Facilitating Their Involvement in
Problem Solving and Decision Making

6. Leadership Variables

7. Leadership Variables Follower Boss Associates/Peers Organization
Job Demands
Time

8. Interim Summary
Directive/Supportive Behavior
Leadership Variables

9. Situational Leadership Model

10. S3 S1 S4 S2 D4 D1 D2 D3 THE FOUR LEADERSHIP STYLES (High)
Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
High Supportive
High Supportive and
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED
DEVELOPING
HIGH
LOW
MODERATE D4 D1 D2 D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(Low) S U P O R T I V E B H A 8 18 18 18 18 18

11. Subordinate’s Development Level
Competence: Task, Knowledge and Skills
Commitment: Motivation and Confidence 9 19 19 19 19 19

12. Levels of Development D1 - “Enthusiastic Beginner”
D2 - “Disillusioned Learner”
D3 - “Reluctant Contributor”
D4 - “Peak Performer” 15 25 25 25 25 25

13. Levels of Development D1 Low Competence, High Commitment
“Enthusiastic Beginner”

14. Levels of Development D2 Some Competence, Low Commitment
“Disillusioned Learner”

15. Levels of Development D3 Moderate to High Competence, Variable Commitment
“Reluctant Contributor”

16. Levels of Development D4 High Competence, High Commitment
“Peak Performer”

17. Levels of Development
D1 - Low Competence, High Commitment “Enthusiastic Beginner”
D2 - Some Competence, Low Commitment “Disillusioned Learner”
D3 - Moderate to High Competence, Variable Commitment “Reluctant Contributor”
D4 - High Competence, High Commitment “Peak Performer” 15 25 25 25 25 25

18. Development Level is Task Specific!

19. S3 S1 S4 S2 THE FOUR LEADERSHIP STYLES D4 D1 D2 D3 Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
High Supportive
High Supportive and
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(Low) S U P O R T I V E B H A
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED
DEVELOPING
HIGH
LOW
MODERATE D4 D1 D2 D3 18 28 28 28 28 28

20. Directing High Directive, Low Supportive
Leader Defines Roles of Followers
Problem Solving and Decision Making Initiated by the Leader
One-way Communication 19 29 29 29 29 29

21. S3 S1 S4 S2 THE FOUR LEADERSHIP STYLES D4 D1 D2 D3 Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
High Supportive
High Supportive and
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(Low) S U P O R T I V E B H A
DEVELOPED
DEVELOPING
HIGH
LOW
MODERATE D4 D1 D2 D3 20
DEVELOPMENT LEVEL OF FOLLOWER(S) 30 30 30 30 30

22. Coaching High Directive, High Supportive
Leader Now Attempts to Hear Followers Suggestions, Ideas, and Opinions
Two-way Communication
Control Over Decision Making Remains With the Leader 21 31 31 31 31 31

23. S3 S1 S4 S2 THE FOUR LEADERSHIP STYLES D4 D1 D2 D3 Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
High Supportive
High Supportive and
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(Low) S U P O R T I V E B H A
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED
DEVELOPING
HIGH
LOW
MODERATE D4 D1 D2 D3 22 32 32 32 32 32

24. Supporting High Supportive, Low Directive
Focus of Control Shifts to Follower
Leader Actively Listens
Follower Has Ability and Knowledge to Do the Task 23 33 33 33 33 33

25. S3 S1 S4 S2 D4 D1 D2 D3 THE FOUR LEADERSHIP STYLES Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
High Supportive
High Supportive and
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED
DEVELOPING
HIGH
LOW
MODERATE D4 D1 D2 D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(Low) S U P O R T I V E B H A 24 34 34 34 34 34

26. Delegating Low Supportive, Low Directive
Leader Discusses Problems With Followers
Seeks Joint Agreement on Problem Definitions
Decision Making Is Handled by the Subordinate
They “Run Their Own Show” 25 35 35 35 35 35

27. S3 S1 S4 S2 D4 D1 D2 D3 THE FOUR LEADERSHIP STYLES Low Supportive and
Low Directive
Behavior
High Directive and
Low Supportive
High Supportive
High Supportive and
DEVELOPMENT LEVEL OF FOLLOWER(S)
DEVELOPED
DEVELOPING
HIGH
LOW
MODERATE D4 D1 D2 D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(Low) S U P O R T I V E B H A 26 36 36 36 36 36

28. What Happens If We Have a Mismatch of Leadership Style With Development Level?

29. Increasing Follower Development Level
Tell Them What You Want Them to Do
Show Them What You Want Them to Do
Let Them Try - There Is Some Risk
Observe Performance - Focus on the Positive
Manage the Consequences

30. Five Step to Training Winners
Tell Them What You Want to Do
Show Them What You Want to Do
Let Them Try – There is Some Risk
Observe Performance – Focus on the Positive
Manage the Consequences

31. (S3 and S4) and Still Get High Quality Results.
The Leader’s Goal
Build Your Follower’s Development Level So You Can Start Using Less Time-consuming Styles
(S3 and S4) and Still Get High Quality Results.

32. Situational Leadership is not something
you do “TO” people but something you do
“WITH” people.

33. SUMMARY Directive and Supportive Behavior Leadership Variables
Situational Leadership II Model
"Opportunity is missed by most people because it is
dressed in overalls and looks like work." -- Thomas Edison

34. "Washington [D.C.] is a city of Southern efficiency and Northern charm." JFK