1. Access to Justice in a digital age
Justice Connect’s digital transformation
Kate Fazio
Manager of Digital Innovation Strategies

2. Around the world and at home
Technology and A2J
Around the world and at home

3. What’s happening overseas?
A2J in a digital age

4. What’s happening in Australia?
A2J in a digital age

5. How can technology improve access to justice?
Three ways that technology can play a role
Improving systems and processes, driving efficiency and scaling impact in face of reduced funding
Intake processes
Workflow and matter placement
Reaching into RRR
Self help resources and capacity building
Document self-authoring
Interactive education products
Facilitating unbundling
Reducing the burden of disputes through online dispute resolution
A2J in a digital age

6. Justice Connect’s digital transformation
Readying ourselves for a digital future +
using technology to scale our impact
Scale our impact
Power up processes
Unbundled legal services
Educate, build capacity and arm people to self-help where possible
Build products
Unbundle services – save lawyers for where they have the most impact
Reach into rural and remote communities
A2J in a digital age

7. Justice Connect information and self-help tools
Technology and A2J
Justice Connect information and self-help tools

8. Not-for-profit Law Information Hub
At a glance
300+ resources
300,000 unique page visits per year
Twice shortlisted for the Australia and New Zealand Internet Awards (2014 and 2015)
Evaluated as both making a significant economic contribution and achieving strong capacity-building outcomes
A2J in a digital age

9. Not-for-profit Law web applications
Getting Started Webapp
Guides groups through start- up questions
Provides bespoke report with tips, further reading and assistance for framing a conversation with a lawyer
Condenses tens of thousands of words of legal resources into a 20 minute guided logic model
Try it out at: rted
A2J in a digital age

10. Live Chat pilot at Not-for-profit Law
Over the next 12 months we will increase the number of legal information and self-help tools for individuals
Where a resource doesn’t exist
Where we, or our member law firms, hold particular expertise
Where we regularly need to spend time building capacity, or in areas of high unmet need
Best practice resources drawing on our NFP Law experience
Chat with our staff at
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11. What next in self-help at Justice Connect?
Over the next 12 months we will increase the number of legal information and self-help tools for individuals
Where a resource doesn’t exist
Where we, or our member law firms, hold particular expertise
Where we regularly need to spend time building capacity, or in areas of high unmet need
Best practice resources drawing on our NFP Law experience
A2J in a digital age

12. Technology and legal help
Process innovations to scale impact

13. The Legal Help Gateway
Online pro bono matching service (semi) automating our clearing house function
$250,000 of seed-funding received from Google.org

14. The Legal Help Gateway
We are constrained by labour-intensive intake and matter placement processes
Intake
Help people self-identify their legal problem
Fast track application process
Direct people to relevant fact sheets and self- help resources
Placement
Help us better understand where pro bono capacity lies
Help us make better matches of matters to firms and lawyers
A2J in a digital age

15. The Legal Help Gateway Project philosophy: Desirability Viability
Consult and research deeply and early, test assumptions (throw them out the window)
Apply ‘design thinking’ and ‘strategic design’ practices – put users at the heart of all design.
Prototype toward a minimum viable product, test with users
Desirability
Viability
Feasibility
Adapted from T Brown (2009) Change by Design
A2J in a digital age

16. The Legal Help Gateway Further opportunities
A portal to advertise opportunities for ongoing pro bon involvement with CLCs
Linking in with other referral systems/tools
Data sharing/aggregation across platforms with other legal service providers
meta pro bono lawyer data
meta issue trend data
ability to mobilise assistance, create programs in response to trend data
A2J in a digital age

17. What the law and A2J needs more of is…
Product managers!
[means ‘user experience’]
[of access to justice]
[you = product manager]
Source: Martin Eriksson 2011
A2J in a digital age

18. Thank you