1. Order-to-Cash (Sell-from-Stock) Scenario Overview
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Customer Returns
Marketing-to-Opportunity
Scenario
Explorer
Scenario Description
Open Legend
This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) Check The system informs you of whether the products can be delivered at the requested date and in the requested quantity
Pricing The system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin
Credit Card Sales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit Check You can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order Creation A sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)
Scenario/Processes
Business Value
Scenario Flow
If you work with externally-managed locations, note the following: The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees
Further Information
The following business roles are involved in this scenario:
Sales/Customer Service Representative
Warehouse Manager
Warehouse Operator
Accounts Receivable Accountant

2. Order-to-Cash (Sell-from-Stock) Scenario Overview
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Customer Returns
Marketing-to-Opportunity
Scenario
Explorer
Scenario Description
Legend
Open Legend
Close Legend
This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) Check The system informs you of whether the products can be delivered at the requested date and in the requested quantity
Pricing The system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin
Credit Card Sales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit Check You can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order Creation A sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Scenario/Processes
Business Value
Scenario Flow
If you work with externally-managed locations, note the following: The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees
Further Information
The following business roles are involved in this scenario:
Sales/Customer Service Representative
Warehouse Manager
Warehouse Operator
Accounts Receivable Accountant

3. Order-to-Cash (Sell-from-Stock) Process Details: Handling an Incoming Customer Inquiry
Click process chevrons for details
Handling an Incoming
Customer Inquiry X
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Receive an incoming fax or and log an inquiry i
Click here to display process
variants
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, , or the Internet.
During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center(s)
Account Management Groupware (Outlook)
Collaboration Window
Scenario Flow
Further Information
See also
Services

4. Order-to-Cash (Sell-from-Stock) Process Details: Handling an Incoming Customer Inquiry
Click process chevrons for details
Handling an Incoming
Customer Inquiry X
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Receive an incoming fax or and log an inquiry i
Click here to hide process
variants
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Handling an Incoming Inquiry Manually via Activities
Handling an Incoming Customer Inquiry via Telephony Channel i i
Scenario
Explorer
Process Description
Further Information
The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, , or the Internet.
During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center(s)
Account Management Groupware (Outlook)
Collaboration Window
Scenario Flow
Further Information
See also
Services

5. Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Quotes
Click process chevrons for details
Creating Sales Quotes X
Handling an Incoming Customer Inquiry
Creating Sales Contract
Create a sales quote
Approve a sales quote
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments i i
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions when a customer requests an offer for products or services. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account and the products or services. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center(s)
New Business
Scenario Flow
Further Information
See also
Sales Quotes Quick Guide

6. Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Contract
Click process chevrons for details
Creating Sales Contract X
Create a sales Quote for Contract
Approve a Sales Quote for contract
Creating sales contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments i i
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Creating Sales Contract business process enables you to create a sales contract with fixed terms and price conditions when a customer requests an offer for products. You enter the necessary details in the sales quotes for contract such as the account and the products. You can also enter further customer information as additional text. After the sales quote has been created and approved, the sales contract is created .
Sales contracts can also be created directly, and do not require any approvals.
Performed by
Sales Representative
Scenario/Processes
Business Value
In the Work Center(s)
Sales Order
Scenario Flow
Further Information
See also
Sales Contract Quick Guide

7. Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Orders
Click process chevrons for details
Creating Sales Orders X
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Create a sales order
Approve a sales order
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments i i
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings.
The sales order can also be generated automatically through business-to-business communication or a connected e-shop.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center(s)
Sales Orders
Scenario Flow
Further Information
See also
Sales Orders Quick Guide

8. Order-to-Cash (Sell-from-Stock) Process Details: Creating Down Payment Requests - Customer
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
Creating Down Payment Request - Customer X
Processing Receivables and Payments
Processing Inspections
Create and release down payment request i
Scenario
Explorer
Process Description
Further Information
The Creating Down Payment Requests - Customer business process enables you to request down payments from the customer before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose.
Performed by
Sales/Customer Service Representative
Scenario/Processes
Business Value
In the Work Center(s)
Customer Invoicing
Scenario Flow
Further Information
See also
Create a Down Payment Request

9. Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery … X
Processing Externally-Initiated Payments by Incoming
Bank Transfer
Creating Down Payment Request - Customer
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment i i i i
Click here to display process variants
Scenario
Explorer
Process Description
Further Information
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center(s)
Receivables Payment Management
Scenario Flow
Further Information
See also
Allocate a Payment Manually

10. Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments
Click process chevrons for details
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery … X
Processing Externally-Initiated Payments by Incoming
Bank Transfer
Creating Down Payment Request - Customer
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment i i i i
Click here to hide process variants
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
Scenario
Explorer
Process Description i
Further Information i
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. i
Performed by
Accounts Receivable Accountant
Scenario/Processes i i
Business Value
In the Work Center(s)
Receivables Payment Management i i
Scenario Flow i
Further Information
See also
Clear an Incoming Payment Manually

11. Order-to-Cash (Sell-from-Stock) Process Details: Initiating Outbound Delivery
Click process chevrons for details
Initiating Outbound Delivery - Shipment from Your Own Site X
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Determine ship-from and check product availability
Initiate outbound delivery
Processing Outbound Delivery
Creating Customer Invoices … i i
Click here to display process
variants
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.
Performed by
Warehouse Manager
Scenario/Processes
Business Value
In the Work Center(s) Outbound Logistics Control
Scenario Flow
Further Information
See also
Outbound Delivery Processing

12. Order-to-Cash (Sell-from-Stock) Process Details: Initiating Outbound Delivery
Click process chevrons for details
Initiating Outbound Delivery - Shipment from Your Own Site X
Handling an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Determine ship-from and check product availability
Initiate outbound delivery
Processing Outbound Delivery
Creating Customer Invoices … i i
Click here to hide process
variants
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Initiating Outbound Delivery for Shipment from Externally- Managed Location i
Scenario
Explorer
Process Description
Further Information
The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.
Performed by
Warehouse Manager
Scenario/Processes
Business Value
In the Work Center(s) Outbound Logistics Control
Scenario Flow
Further Information
See also
Ship-From Determination and Shipment Scheduling for Customer Demand

13. Order-to-Cash (Sell-from-Stock) Process Details: Processing Outbound Delivery
Click process chevrons for details
Processing Outbound Delivery - with Tasks X
Initiating Outbound Delivery
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery
Creating Customer Invoices
Processing Receivables and Payments … i i i i i
Click here to display process variants
Processing Inspections
Scenario
Explorer
Process Description
Further Information
Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.
Performed by
Warehouse Operator
Scenario/Processes
Business Value
In the Work Center(s)
Outbound Logistics
Scenario Flow
Further Information
See also
Outbound Delivery Processing

14. Order-to-Cash (Sell-from-Stock) Process Details: Processing Outbound Delivery
Click process chevrons for details
Processing Outbound Delivery - with Tasks X
Initiating Outbound Delivery
Create a warehouse request
Create a warehouse task
Confirm a warehouse task and post goods issue
Accept a deviation
Finalize an outbound delivery
Creating Customer Invoices
Processing Receivables and Payments … i i i i i
Click here to hide process variants
Processing Outbound Delivery - Without Task Control
Processing Outbound Delivery for Externally-Managed Locations
Processing Inspections i i
Scenario
Explorer
Process Description
Further Information
Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.
Performed by
Warehouse Operator
Scenario/Processes
Business Value
In the Work Center(s)
Outbound Logistics
Scenario Flow
Further Information
See also
Outbound Delivery Processing

15. Order-to-Cash (Sell-from-Stock) Process Details: Processing Inspections
Click process chevrons for details
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments … X
Processing Inspections
Creating Down Payment Request - Customer
Processing Receivables and Payments
Inspect samples
Record inspection results
Decide about quality i i i
Scenario
Explorer
Process Description
Further Information
The Processing Inspections business process allows you to process, monitor, and analyze inspections of products :
Inspections at goods receipt Receiving inspections for supplier deliveries, first articles, customer returns, and stock transfers
Inspections in production In-process control and final inspections for production
Inspections in shipping Final inspections for customer shipments
As part of this process, you inspect the samples taken for inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions.
Planned inspections are triggered automatically based on a suitable logistics or production model. Unplanned inspections are triggered manually by the user.
Scenario/Processes
Performed by
Inspector Quality Engineer Quality Manager
Business Value
In the Work Center(s)
Quality Control
Scenario Flow
Further Information
See also
Process an Inspection

16. Order-to-Cash (Sell-from-Stock) Process Details: Creating Customer Invoices
Click process chevrons for details
Creating Customer
Invoices X
Creating Sales Quotes
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Transfer invoice requests
Release an invoice
Processing Receivables and Payments … i i
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Scenario
Explorer
Process Description
Further Information
In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices.
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center(s)
Customer Invoicing
Scenario Flow
Further Information
See also
Customer Invoice Processing

17. Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments
Click process chevrons for details
Processing Externally-Initiated Payments by Incoming
Bank Transfer X
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment … i i i i
Click here to display process variants
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Scenario
Explorer
Process Description
Further Information
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center(s)
Receivables
Payment Management
Liquidity Management
Scenario Flow
Further Information
See also
Allocate a Payment Manually

18. Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments
Click process chevrons for details
Processing Externally-Initiated Payments by Incoming
Bank Transfer X
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment … i i i i
Click here to hide process variants
Creating Down Payment Request - Customer
Processing Receivables and Payments
Processing Inspections
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance i i
Scenario
Explorer
Process Description i
Further Information
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. i i
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center(s)
Receivables
Payment Management
Liquidity Management
Scenario Flow
Further Information
See also
Clear an Incoming Payment Manually

19. Order-to-Cash (Sell-from-Stock) Business Value
Fulfill
Settle
Create Opportunity
Create Sales Quote
Create Sales Order
Initiate Outbound Delivery
Execute Warehouse Tasks (Optional) / Post Goods Issue
Create Outbound Delivery
Create Invoice
Process Receivables
Post to Ledger
Scenario
Explorer
Overview
Key Benefits
Sales assistant function to best convert opportunities into business
Automatic quote and order generation, processing and flexible pricing management
The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation
Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing
Scalable process for revenue recognition supporting different accounting principles
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels
This scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlement
Scenario/Processes
Business Value
Scenario Flow
Further Information

20. Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: Standard
Collaboration
Window / Groupware Client
New Business
Sales
Orders
Outbound
Logistics Control
Outbound Logistics
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Handling
an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
telephony channel
fax-/ channel
For Own Delivery
For Delivery by Warehouse Provider
With Task Control
Without Task Control
From Warehouse Provider
Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants)
Marketing-to-Opportunity
Customer Returns
Scenario Explorer
Scenario/Processes
Business Value
Scenario Flow
Further Information
Legend & Variants
Variant(s) of the Scenario:
Process mainly driven by the user
Process mainly driven by the system
Process variant1
Process variant 2
Process related to Financials
Work center in which process is performed
Standard
With Sales Contract
With Down Payment
Work
Center
Additional Application
Related scenarios
Business
document flow

21. Window Groupware Client
Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Sales Contract
Collaboration
Window Groupware Client
New Business
Sales
Orders
Sales
Orders
Outbound
Logistics Control
Outbound Logistics
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Creating Sales Quote for contract
Creating Sales Contract
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
For Own Delivery
For Delivery by Warehouse Provider
With Task Control
Without Task Control
From Warehouse Provider
Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants)
Marketing-to-Opportunity
Customer Returns
Scenario Explorer
Scenario/Processes
Business Value
Scenario Flow
Further Information
Legend & Variants
Variant(s) of the Scenario:
Process mainly driven by the user
Process mainly driven by the system
Process variant1
Process variant 2
Process related to Financials
Work center in which process is performed
Standard
With Sales Contract
With Down Payment
Work
Center
Additional Application
Related scenarios
Business
document flow

22. Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Down Payment
Collaboration
Window / Groupware Client
Outbound
Logistics Control
New Business
Sales
Orders
Outbound Logistics
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Handling
an Incoming Customer Inquiry
Creating Sales Quotes
Creating Sales Orders
Initiating Outbound Delivery
Processing Outbound Delivery
Creating Customer Invoices
Processing Receivables and Payments
telephony channel
fax-/ channel
with task control
without task control
Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants)
Marketing-to-Opportunity
Customer Invoicing
Receivables / Cash & Liquidity Mgt
Customer Returns
Creating Down Payment Requests
Processing Receivables and Payments
Scenario Explorer
Scenario/Processes
Business Value
Scenario Flow
Further Information
Legend & Variants
Variant(s) of the Scenario:
Process mainly driven by the user
Process mainly driven by the system
Process variant1
Process variant 2
Process related to Financials
Work center in which process is performed
Standard
With Sales Contract
With Down Payment
Work
Center
Additional Application
Related scenarios
Business
document flow

23. Order-to-Cash (Sell-from-Stock) Further Information
Scenario
Explorer
Do you want to try it out?
Do you need more information?
Do you want to discuss with others?
Self-Enablement Systems
If you want to try out the business scenario, click here.*
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Get in touch with experts to discuss your specific requirements. To enter the community, click here.*
Scenario/Processes
Business Value
Scenario Flow V
WIKI
In addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign.
To access the WIKI, click here.*
Further Information
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