1. Innovative Routes in Transportation Services
September 15, 2016

2. The Eldercare Locator National Call Center

3. 2015 Call Center Statistics
Total Calls – 280,477
– 3,533
Chats – 4,863

4. Caller Demographics 74% Female 70% Older adults seeking services
8% Under 60 years of age
Learned of Services (Top 5)
50% Federal, state or local government (Social Security, Medicare, FEMA, VA, HUD, and State Medicaid office)
12% Partner/professional organizations
9% Internet search
6% Insurance providers
4% Newspaper, Radio, TV, and Social Media

5. Purpose of Call Top Reasons

6. Top Transportation Requests#1
Medical
Transportation #2
General
Transportation #3
Driver Safety
Programs

7. AIRS Standards 8th 2016 Edition AIRS Style Guide 2016 Edition

8. Road Testing The Suggestion System What works well
What needs adjusting

9. Information and Referral Transportation Inclusion/Exclusion Criteria
Review of database inclusion criteria
Licensure requirements
Legislative requirements
Stand alone service
Complaint process

10. Information and Referral Transportation Services
Bus fares
Bus discount programs
Non-emergency transportation
Public transportation
Transportation voucher programs
Vehicle conversion
Vehicle disability placards
Travel training
Educational training sessions

11. Information and Referral Transportation Data Elements
Licensure required
Stretchers
Folding wheelchair
Lift wheelchair
Motorized wheelchair
Application process
Advance notice
Cancellation policy
Door to door
Door through door
Public
Private
Paratransit
Volunteer/private car
Other
Cost
Per mile
Per trip

12. .

13. What is Simply Get There?
A web enabled “one-call/one click” application project of the Atlanta Regional Commission:
Regional planning and intergovernmental coordination agency for the 10-county area.
Dedicated to unifying the region's collective resources to prepare the metropolitan area for a prosperous future.
Designated as the region’s Area Agency on Aging

14. What is Simply Get There?
VTCLI one-call, one-click award
“Trip discovery” tool for public, private, specialized and volunteer transportation services
Similar to kayak.com
Uses Software application
Pulls from two ARC-developed databases
Responsive design for use on computers, tablets, and smartphones
Unique to the Atlanta region
Includes specialized transportation
Options for older adults and people with disabilities
Does not have scheduling capabilities

15. Pilot Partners for Simply Get There
Program piolet partners include:
Aging and Disability Resource Connection
Atlanta Regional Workforce Board
Cobb Community Transit
disABILITY Link
Georgia Commute Options
Goodwill Industries
Veterans Affairs Medical Center of Atlanta

19. Contact Information
Patrice Earnest, CIRS-A/D, CRS
Program Director, Eldercare Locator

20. Innovative Routes in Transportation
Virginia Dize
n4a
Co-Director, NADTC

21. National Aging and Disability Transportation Center (NADTC)
Mission:
To improve access to transportation for older adults, people with disabilities, and caregivers
Partnership:
Easterseals and the National Association of Area Agencies on Aging
Funding:
Federal Transit Administration with guidance from the U.S. Administration on Aging

22. Federal Transit Administration Technical Assistance Centers
National Aging & Disability Transportation Center - NADTC
National Rural Transit Assistance Program – NRTAP
National Center for Mobility Management - NCMM

23. NADTC Overview
Builds on the earlier work of the National Center on Senior Transportation and Easter Seals Project ACTION
Promotes the availability & accessibility of transportation options that serve the needs of:
Older Adults
People with Disabilities
Caregivers
Focuses on the Federal Transit Administration’s Section 5310 Formula Grant

24. NADTC Goals
Promote the use of accessible public transportation for employment, healthcare, education, recreation, and to support independent living.
Increase the effectiveness, efficiency, and quality of coordinated human service transportation.
Ensure transportation planning is done in conjunction with broader planning activities at all levels.
Highlight and assist in developing promising practices to solve transportation challenges, maximizing the effectiveness of federal investments in specialized transportation.

25. Transportation is both a personal and a community concern
Individuals need to know:
Who provides information about transportation?
What transportation options are available?
What is the cost? Are there programs available to pay some or all of the cost?
Is help available to guide you through the choices and make the best decision to fit your needs?
What if you have a bad experience?

26. Transportation is both a personal and a community concern
Organizations that work with older adults and people with disabilities need to know:
Why is transportation critical?
What transportation services are available?
Are there gaps in service?
Who has information about transportation?
Who provides transportation services?
What can you do to improve transportation for the clients you serve?

27. The Family of Transportation Options
Modes:
Driving
Public Transit: Fixed Route, Dial-a-Ride
Paratransit
Private Options: Taxi, Uber, Lyft
Volunteer Driver Programs
Walking/Biking

28. Supports for Accessing and Using Transportation
Approaches:
Information and Referral/Assistance ~ “Transportation Options Counseling”
One-Call/One-Click Transportation Resource Centers
Travel Training
Mobility Management

29. Approaches that work…. My Ride Dallas (Dallas, TX)
Dallas Area Agency on Aging/Community Council of Greater Dallas
Brittney Tree, Manager, My Ride Dallas
Kiosks for Living Well (Lynn, MA)
Greater Lynn Senior Services
Valerie Parker Callahan, Planning and Development Director

30. Approaches that work….
One Number: (972) One One Website: One source for the up-to-date information and personalized help finding transportation options.

31. Approaches that work…. Resource database
Referral process in place: call specialists offer the MY RIDE telephone number to all adults age 60+ and callers who self-identify as having a disability
2-1-1 data used monthly to evaluate consistency in the quality of service and identify opportunities for refinements
Managers meet quarterly
Cross-training for new staff
Mobility 101 training for staff offered on an regular basis

32. Greater Lynn Senior Services
Approaches that work….
Greater Lynn Senior Services
A ride, a hot meal, someone to help at home…
…and so much more.

33. Approaches that work….
Create “movable” spaces throughout the community so consumers can:
Find new transportation options, plan a trip, learn more about public transportation, participate in driver assessments and learn better driving techniques
Take a virtual bike ride
Learn better health-self management
Find tools to promote stronger social connections and inclusion
Work with Options Counselors, Travel Counselors, Employment Counselors and personal Advisors on solving mobility and other challenges to life quality
Engage in a variety of interactive programming to improve health and well-being

34. A few additional resources
“Addressing Transportation Barriers Facing Older Adults and People with Disabilities” (Webinar features presenters from the Atlanta Regional Commission)
Identifying and Overcoming Transportation Barriers for Clients
includes the One-Call/One-Click Operations Guide

35. A few additional resources
Federal Transit Administration: Public transit, transportation funding and transportation technical assistance information.
National Highway and Transportation Safety Administration: Information on driving, vehicle (including bicycles) and pedestrian safety.
Coordinating Council on Access and Mobility (CCAM): A partnership of federal agencies working to improve transportation for older adults, people with disabilities and individuals with low income.
National Volunteer Transportation Center

36. Virginia Dize & Carol Wright
Co-Directors, NADTC | |