1. Matrix NAVAN CNX200
Integrated Voice & Data Solution for Banks and Financial Institutions

2. Wireless & Mobile Solution Category
NAVAN CNX200
Integrated Voice and Data Services Solution
for Small Banking and Financial Institutions
Best of the Show
Wireless & Mobile Solution Category

3. Presentation Outline Major Challenges faced by today’s BFSI Industry
Introducing Matrix NAVAN CNX200
Solution for Banking & Financial Firms
Target Customers Profile
Needs of Banking & Financial Firms and Matrix Convergence Solution
NAVAN CNX200 – Key Features, Hardware, Technical Specifications

4. Major Challenges faced by BFSI Industry and
Matrix Solution – NAVAN CNX200
Challenges
Solution – NAVAN CNX200
Make sure customer gets all information and help whenever they want, 24x7
Enhance professional visibility with Auto-Attendants, Voice Mail, SMS and CTI
Connect other branches for daily communications
Bypass PSTN toll and securely integrate branch offices over IP telephony
Minimize telephony costs while calling to customers on mobiles and landlines
Select the cost-effective route to reach customer using VoIP, GSM, CO Lines
Instant reach to baking professionals and sales staff who travels a lot
Easily connect with field employees using Mobile Softphone app. – SPARSH M2S
Future proof solution which is remotely manageable, flexible and scalable
Standards-based voice, data, VPN and wireless solution, Web UI, TR-69, SNMP

5. Introducing Matrix NAVAN CNX200
Single Box Solution
for Voice, Data, Wireless, Internet, Mobility, Messaging and Security Needs

6. Solution for Banking & Financial Firms
Single Box Solution for Integrated Voice, Data, Wireless and Internet Services
Full Featured
IP-PBX
Multi-Site IP Telephony
Smartphone
Mobility
Messaging
Data & Security
Up to 24 Users
Ideal for Stand-alone and Multi-site Deployments
Built-in POTS (CO), GSM/3G and VoIP (SIP) Trunks
Advance Call Management
Reduce Telecom Costs for Daily Communications
Bypass PSTN Toll Charges
3-Digit Dialing
Call Hold, Transfer, Conference, Forward Features Support
Specialized Mobile Softphone App. for Android/iPhone
Take Office Extension Wherever you Go
Advance Call Management , Presence, IM, Video Calling, BLF, Voice Mail, Conferencing
Voice Mail
Auto-Attendants
Music-on-Hold
Computer Telephony Integration (CTI)
to SMS
Bulk SMS
Conversation Recording
Integrated Data Router
Wi-Fi Access Point
8 Port LAN Switch
SSL (Open) VPN
IPsec VPN, PPTP, L2TP
Built-in Firewall
Access Control
Suitable for Banks, Financial and Insurance Companies, Branch Offices

7. Target Customer Profile
Target Customers
Customer Centric Financial Organizations
Business Size
Up to 30 Users per Location, (Sweet Spot – 16 to 20 Users)
Functional Diversity
Customer Support Executives
Field Professionals
Back-office Employees
Tele-calling Staff
Consultants and Professional Services Agents
Major Requirements
Receive Customer Calls for Banking, Informational service, Grievance
Place Calls to customers for Sales Promotions, Payments, Reminders
Superior Customer Calling Experience and Service Delivery
Daily Communications with Branches for Quick Decision Making
Reach Field Professionals and Sales Staff, Cost-effectively

8. Ideal Solution for Commercial Banks Cooperative Banks
Financial Services
Insurance Companies
Pension Funds
Mutual Funds
Branch Offices
Expanding Sites
Ideal Solution for
BFSI Sectors:
Commercial Banks
Insurance Companies
Co-operatives Banks
Pension Funds Companies
Mutual Funds Companies
Financial Services:
Securities, Brokering, Investment Banking, Asset Management, Institutional Equity,
Research and Underwriting, Loans and Mortgages, Credit Cards and Payments Recovery

9. Needs of Banking & Financial Firms and
Matrix Convergence Solution

10. Minimize Telephony Costs, Expand Reach
Banks and financial organizations pay huge telephony bills when calling to customers over landlines, mobile or international numbers for any kind of services, grievance and sales promotions.
Analog (CO) for Local / Regional Calls
GSM3G Trunks for Mobile Calls
VoIP (SIP) for Long Distance / International Calls
Select the preferred medium of communication when calling to customers with Least Cost Routing
Need to be cost-effective for outbound calls made to customers
Require automatic mechanism to route customer calls using least cost telephony mediums
Enhance redundancy and backup plans to ensure business continuity and reliability
4 POTS (CO) Lines
2 GSM3G SIMs
8 VoIP (SIP) Trunks

11. Deliver Exceptional Customer Service
In this internet age, with millions of handheld smartphones and online banking facilities, customers also expect quick information and better service on the telephone.
Deliver Pre-recorded Greeting Messages to Customers whenever they Call, 24x7
Efficient handling of customer calls – transfer to other dept., play music on hold, forward calls, conference
Make sure high-value customer gets connected with required agents / departments, quickly
Deliver superior services starting from when customer calls for an inquiry to getting a confirmation call from baking / financial officials
Enterprise-grade call management features
Superior voice quality and speed of operation
One-touch speed dial

12. Enhance Image and Professional Visibility
Whether it is phone banking, complaint or inquiry call, telephony system plays an important role in handling customers effectively. Knowing customers name before they speak, preferences before they express and self-service experience enhances professional image among customers.
Voice Mail with Personalized Greetings
Multi Participants Conference Bridge
CTI Integration with Matrix TAPI Service Provider (TSP) Link – TAPI 2.2 Support
SMS Gateway (SMPP Server)
to SMS
CTI Link
SMS
Voice Mail
Auto-Attendant
Music on Hold
Conferencing
Automated Greetings,
Round-the-Clock
Play Music or Information for Callers on the Hold

13. Connect Branch Offices, Cost-effectively
In growing business scenario and expansion of branches offices, it becomes difficult to keep everyone connected for real-time communications.
Reduce telecommunication charges by using Peer-to-Peer VoIP telephony to connect branches
Bypassing PSTN Toll using VoIP reduces long-distance charges significantly
Use of PSTN trunks for inter-branch calling incurs huge telecom cost overhead
Difficulty in sharing LAN resources with branches for collaborative working environment
Dial-by-Extension Number
Simplified 3-Digit Dialing
Secured Communications using SRTP/TLS over VoIP
IP Telephony
IPsec/SSL VPN
Meetings and other business activities are enhanced by the document-sharing capabilities of NAVAN converged platform. For example, the previously paper-intensive account application process has been streamlined considerably, enabling new clients to start trading much sooner. In short, Matrix NAVAN’s approach to VoIP and convergence makes it easier to get work done and situations, which is very good for respond to clients and usefulness.

14. Create a Flexible Workplace for Employees
Some employees spend more time roaming inside the premises, than being at desk. Using wireless extensions, they can make and receive calls similar to desk phones on-the-move.
Built-in Wi-Fi Router
IEEE b/g/n
150Mbps Throughput
Wide Coverage
Smartphone/Tablet/PDA, Laptop, Printer, Digital Photo Frame, Gaming Console, Wireless Sensor
Surf, Play, Talk – Wireless
Freedom from Cables
Fulfills your need to be free from the cable
Works with any Wi-Fi enabled devices for voice and data communications

15. Reach to Field Professionals, Instantly
Field executives and professional staff are on the road a lot. Calling to them frequently on their mobile numbers increases telephony bills significantly.
Video Call, Presence Sharing, Instant Messaging
Monitor Status of Home Landlines from Outside to Avoid Misuse by Servants
Available On:
Advance Call Management
3 Digit Dialing, Call Transfer, Hold, Forward, Record, Voice Mail, 6 Party Conference
Mobile softphones makes reaching field workers and traveling employees a breeze
Use latest VoIP technology to get rid of cellular, CUG and roaming call charges
Mobile Softphone Available for popular Android/iPhone
SPARSH M2S – Mobile Softphone

16. Internet Access for Employees and Customers
When customers opt to stay for a while inside the premises, they can read news, browse internet, book tickets and do lot more with high-speed internet connection in leisure time.
Built-in Firewall Security
Policy-based Internet Access – Website, Keyword, URL, Port, Applications
100 Mbps Broadband
14.4 Mbps 3G/HSPA
50 Mbps 4G/LTE/USB
3-way Internet Connection – Broadband, SIM based 3G/HSPA, USB Dongles
Auto Failover for Internet Connectivity
Share Internet using 8 Port LAN Switch and Built-in Wi-Fi Access Point
Works on all Mobile, Laptops, TV, VoIP and other Network Devices

17. Ensure Safety for Everyone
With built-in firewall, access control and integration with Matrix security systems, NAVAN CNX ensures security and safety measures for all stake holders – customers and employees.
Interoperability with Matrix Access Control & Surveillance Systems
Video Phones, Video Door Phones
Allowed/Denied Access – Website/Port/Applications
Built-in Firewall for Internet Security and External Attacks
Internet Security with Selective Users, Website, Applications Access
Physical Security with Integration of Access Control and IP Surveillance Systems (DVR/NVR)
Mobile Applications for Remote Surveillance and Access Control

18. Easily manage multiple branches, Centrally
Traditionally each branch has its own setup of communication system, vendors and IT staff. Inefficient management of disparate systems and duplication of resources costs very high to the bank as a whole.
TR069 Auto Configuration
SNMP for Monitoring
Easy to Manage for Mass Deployments
Simple UI and Installation Wizard helps adding users, extensions, COS easily
Web base Remote Management
System Admin/Engineer Mode
HTTP/HTTPS Secure Login
Difficulty to manage stand-alone telephony infrastructure
Adding users, phones, allocating features and class of services consumes more time

19. NAVAN CNX200 - Overview

20. Power, Status, SIM1/2, Internet, USB, Wi-Fi, LAN
Hardware Overview
Front View
GSM / 3G
SIM Slot
GSM / 3G
SIM Slot
LED Indications for
Power, Status, SIM1/2, Internet, USB, Wi-Fi, LAN

21. Hardware Overview Rear View Antennas GSM & Wi-Fi USB Port Antennas
LAN
Switch
FXO/FXS
Ports
DC Power
Jack
WAN
Port

22. Multi-Branch Scenario

23. Key Features TELEPHONY INTERNET WIRELESS MOBILITY INTER-BRANCH
PSTN Line
GSM Line
VoIP (SIP)
Analog & VoIP
Phones
Mobile Extensions
CTI Link
TAPI 2.2
INTERNET
Broadband Internet
3G/HSPA SIM based Internet
USB
Dongles
Auto Fallback Internet
WIRELESS
Wi-Fi
Access Point
Standard
IEEE n
150 Mbps
Throughput
Ideal for
Voice & Data
MOBILITY
Softphone for Android/iOS
Corporate Directory
Voice Call
Video Call
Presence & IM
INTER-BRANCH
IP Telephony
Peer-to-Peer Calls
Site-to-Site VPN
Avoid PSTN Toll Charges
SECURITY
Built-in Firewall
TLS/SRTP
for VoIP
Web Access Control
DVR/NVR Integration

24. Flexible Terminal Options – Voice, Data, IT
Analog Phones
SIP Phone
Android/iOS
Smartphone
Wi-Fi IP Phone
Fax phone
PC/ Netbook
Tablet
Access Control Wi-Fi
Printer
Video Camera IP Wi-Fi

25. Technical Specifications
Trunk Lines
Up to 4 PSTN (CO) Lines, 2 GSM SIM Slots, 8 SIP Trunks
Phone Options
Up to 8 Analog (SLT) Phones, 24 IP Users (IP/SIP Desk phone, Mobile Softphone, Wi-Fi SIP Phones, PC Softphones)
Mobility
SPARSH M2S – Mobile Softphone for Android/iPhone
Internet
Ethernet WAN, 3G/HSPA, USB Dongles, Fall Back
Wireless
Integrated Wi-Fi Access Point (2.4 GHz, IEEE b/g/n)
CTI
Matrix TSP (TAPI 2.2 Service Provider PC Client for CTI Link)
Messaging
Voice Mail, Auto-Attendant, Music on Hold, Personalized Greetings
Security
Built-in SPI Firewall, Access Policies for Website/Applications Restriction
SMS
to SMS, SMS Gateway
Data Routing
Integrated Data Router with 8 Port LAN Switch, Advance Routing Features
(DHCP, Port Forwarding, Static Route, DDNS, DMZ, MAC Cloning)
Networking
P2P IP Calls, Virtual Private Network (IPsec VPN, SSL VPN, PPTP, L2TP)
Management
Web based Administration, Auto-Firmware Upgrade,
TR069 Auto Provisioning, SNMP Monitoring, Call Detail Records

26. Rel02/Dec’14