1. UNIT – II BUSINESS PROCESS MANAGEMENT
DEPARTMENT OF MANAGEMENT STUDIES
UNIT – II BUSINESS PROCESS MANAGEMENT
10/4/2017
Dr. G. MAHESWARAN/AP

2. Introduction
Business Process Management is a means to study, identify, change, and monitor business processes.
Business Process Management is a generic term, that encompasses the techniques, structured methods, and means to streamline operations and increase efficiency.
BPM techniques and methods enable you to identify and modify existing processes to align them with a desired (improved) future state.
The automation of manual tasks Re-engineering the Enterprise
Change Management
Six Sigma
A management methodology
Workflow or BPM technology
10/4/2017
Dr. G. MAHESWARAN/AP

3. Principles of BPM: Organise around outcomes not tasks
Correct and improve processes before (potentially) automating them
Establish processes and assign ownership
Standardise processes across the enterprise
Enable continuous change
Improve existing processes, rather than build radically new or ‘perfect’ processes
10/4/2017
Dr. G. MAHESWARAN/AP

4. Typical Business Drivers
    
Typical Business Drivers
Perceived or Expected Benefits:
Reduce staff and office overhead numbers
Process business critical activities faster
Reduce the number of errors and exceptions
Reduce overall IT costs
Reduce duplications
Increase visibility into operational efficiencies and bottlenecks
Reduce business risks
Improve customer service and retention
10/4/2017
Dr. G. MAHESWARAN/AP

5. Methods
In analysis work - consistency of methods of collection and delivery are essential
There are many different types of methods
The use of any method is typically much more effective than none - or a loose hybrid
This presentation introduces you to three potential approaches for both business and technology process analysis
Business Process Analysis
Structured Analysis
Object-oriented Analysis
10/4/2017
Dr. G. MAHESWARAN/AP

6. 1. Business Process Analysis
Most common starting point is when something is not right in the organisation…
A meta problem: there are duplicative processes and information across departments
A business problem: exception rate is too high
A micro problem: some user interface screens are confusing
Business Analyst needs to
evaluate the situation from various angles and identify core issues
review any documentation, interview workers
flowchart/document current process
recommend improvements
When to use: When you have already clearly identified a specific process or process for improvements
10/4/2017
Dr. G. MAHESWARAN/AP

7. 2. Object-Oriented Analysis
Centered around understanding of Objects and Classes
Class - A class describes the characteristics of a thing (attributes, behaviors, properties, etc.)
Object - An instance of a class
modeling techniques linked to UML (Unified modeling Language) and software engineering
Analysis focuses on “use cases”
Makes use of Sequence Diagrams, Class Models, and Activity Diagrams
When to use: When you wish to improve a specific business applications’ performance and usability
10/4/2017
Dr. G. MAHESWARAN/AP

8. 3. Structured Analysis
Views a “System” as a collection of processes executed according to certain logic (or illogic!)
Focuses on data flows
Models Data and Processes separately
Makes use of Data Flow Diagrams, Relationship Diagrams, and Flowcharts
When to use: When you wish to improve your existing IT investment infrastructure and gain greater process efficiencies in the enterprise
10/4/2017
Dr. G. MAHESWARAN/AP

9. Flowcharts Defined
A graphical representation of the sequence of activities, steps, and decision points that occur in a particular, discrete process.
To explain the sequence of a process graphically
To improve communication and obtain business-user validation
To identify bottlenecks and loops
To assist with problem analysis
To provide a blueprint for development
To identify variations in process activity
10/4/2017
Dr. G. MAHESWARAN/AP