1. Microsoft FastTrack Overview
10/5/2017 2:07 PM
Microsoft FastTrack Overview
© Microsoft Corporation. All rights reserved.

2. The Evolution of Microsoft FastTrack
10/5/2017 2:07 PM
The Evolution of Microsoft FastTrack
FastTrack engineers
350+
200
New Customers per month
FastTrack engineers
800+
3.7PB
4000
New Customers per month
Data migrated
185
NSAT
2013–2014
2015–2016
2017
Slide objective: Set up FastTrack based on how it’s changed
Our commitment to customer success is unwavering, and FastTrack is a great example of that. In the past, FastTrack was mostly associated with the Deployment stage of O365 – the FastTrack methodology for O365 Deployment and our Onboarding Center.
FastTrack was introduced in 2013 as an Office 365 deployment methodology to accelerate and streamline the effort to onboard customers to Office 365. In 2014 FastTrack was significantly enhanced and became a benefit of the Office 365 enterprise offerings. Specifically, provisioning of Office 365 workloads including Exchange, SharePoint, Lync, Office 365 Pro Plus, and Yammer were delivered by Microsoft’s Office 365 Onboarding Center.
Built on that success, we expanded FastTrack in to become our customer success service designed to help businesses move to Office 365 and EMS, smoothly and with confidence, and realize business value faster.
As we gain more momentum with FastTrack for Office 365 and EMS, other products are looking to develop their FastTrack offerings: this provides us a great opportunity to grow awareness and position FastTrack as our customer success service for the Microsoft Cloud.
Office 365 Onboarding and Guidance and Remote Assistance
Customer Success Service For Office 365 and EMS
Microsoft FastTrack for the Microsoft Cloud “
Once we made the decision to adopt Office 365, we engaged Microsoft Services consultants and the Microsoft FastTrack Team to roll out the technology in record time, which meant that our employees could take advantage of the new capabilities right away.”
Sue McMahon
Group Vice President of Retail Communication, Macy’s
© Microsoft Corporation. All rights reserved.

3. Realize business value faster
10/5/2017 2:07 PM
FastTrack.microsoft.com
Plan for a successful rollout
Realize business value faster
Move to the Cloud with confidence
EXPERTS
METHODOLOGY &
RESOURCES
TOOLS &
INSIGHTS
ENVISION
ONBOARD
DRIVE VALUE
Microsoft FastTrack Your customer success service for the Microsoft Cloud
Ongoing and repeatable benefit included in your purchase
Online resources and tools available to all customers
Assistance and guidance by Microsoft engineers and partners
Onboarding, migration, user adoption, devices management
Available for Office 365 and Enterprise Mobility + Security (EMS)
NEW on January 23rd
FastTrack for Windows 10 Preview
FastTrack for Dynamics 365 Preview
Slide objective: Give an overview of FastTrack - FastTrack to span multiple services in 2017
Our mission as a company—to help every individual and business on the planet achieve more—is not only about the products we create, but how we enable customers to get the most value out of those products.
We’ve designed FastTrack – our customer success service – to help businesses realize business value faster with the Microsoft Cloud.
It is very important to note that FastTrack is available for free as part of their purchase or subscription, providing a unique benefit to Microsoft customers. In fact, it is also available for as many times as needed to support them throughout their journey. Are they rolling out Exchange Online today and wish to rollout OneDrive for Business tomorrow? FastTrack can help.
With FastTrack, customers can discover what's possible, plan for successful rollouts, and onboard new users and capabilities at their own pace. The digital experience available at provides all customers access to a unique set of best practices, tools, resources, and – for eligible customers only – experts committed to make their experience with the Microsoft Cloud a success, including onboarding, migration, devices management, and user adoption guidance and assistance form Microsoft engineers and Certified partners through FastTrack engagements.
As we are expanding the scope of FastTrack continuously, we’ve rapidly evolved in the past 18 months from a one-time onboarding benefit for Office 365 to a repeatable customer success service for not only Office 365, but also the Enterprise Mobility + Security Suite.
On January 23rd, we will be publicly announcing the next step in the evolution of Microsoft FastTrack. We are very excited to announce the next step in the evolution of FastTrack, one that represents an exciting opportunity for Microsoft customers and partners alike: starting today, we are extending FastTrack to two more key Microsoft technologies: Windows 10 and Dynamics 365.
Specifically:
FastTrack for Windows 10 Preview: Windows will scale Windows 10 deployment through a partner-led approach with FastTrack, and will make Windows Accelerate offers available through the FastTrack portal to complement their current motion. This comes with a new web presence, including Success Plans, available at fasttrack.microsoft.com.
FastTrack for Dynamics 365 Preview: Dynamics 365 will bring their H1 pilot to scale through engineering-led engagements for onboarding assistance. This comes with a new web presence, including Success Plans, available at fasttrack.microsoft.com.
Over the next few months, we will offer FastTrack for Windows 10 and FastTrack for Dynamics 365 as Previews. Just like with Office 365 and EMS, customers will be able to get resources and tools from the FastTrack website including technical onboarding and user adoption best practices. During this preview period, customers will be able to request assistance from either the certified Microsoft partner of their choice or their Microsoft account team.
In this Preview period, we will continuously look at ways to improve the experience and streamline our processes to always better meet your needs.
© Microsoft Corporation. All rights reserved.

4. FastTrack for Office 365

5. Microsoft FastTrack for Office 365 Onboarding and adoption assistance
10/5/2017 2:07 PM
FastTrack.microsoft.com
Plan for a successful rollout
Boost user engagement
Move to Office 365 with confidence
EXPERTS
METHODOLOGY &
RESOURCES
TOOLS &
INSIGHTS
ENVISION
ONBOARD
DRIVE VALUE
Microsoft FastTrack for Office 365 Onboarding and adoption assistance
Included as part of Office 365 for all customers >50 seats
Exchange, SharePoint, Skype, Yammer, and Office, including E5
Service onboarding and user adoption assistance
migration from Exchange, Notes, Gmail, and GroupWise
Files migration from file shares, SharePoint, Box, and Google Drive
Note: For 50->149 seat customers we provide migration guidance only seats and above qualify for the migration benefit using the migration factory.
© Microsoft Corporation. All rights reserved.

6. What’s new with FastTrack for Office 365?
10/5/2017 2:07 PM
What’s new with FastTrack for Office 365?
Microsoft Teams Onboarding and User Adoption Services!
Office 365 ProPlus Deployment Best-Practices
Office 365 User Adoption Best-Practices
ISO and HIPAA Certifications
Expanded Localization
Microsoft Teams support
We have been blown away by the response to Microsoft Teams since the preview was first announced. Starting on January 23rd, FastTrack will support Microsoft Teams with a new scenario and awareness kit, plus remote onboarding and user adoption guidance from our FastTrack team. We are doing this prior to Microsoft Teams GA to allow customers to begin planning and working through their plan for their organization’s roll out.
Office 365 ProPlus Deployment Best-Practices
Office 365 ProPlus Deployment Best-Practices have been included to the FastTrack onboarding resources at fasttrack.microsoft.com. The guide, which the FastTrack team of Office 365 deployment experts created for IT pros, features actionable guidance and real-world scenarios. We’ll continue to update the guide as Microsoft releases new features and deployment capabilities, and refine the preferred practices based on feedback from customers, partners and Microsoft deployment experts.
Office 365 User Adoption Best-Practices
Based on research and insights from thousands of engagements worldwide, the new Office 365 Adoption Guide provides an end to end methodology for driving user adoption, including best practices and prescriptive guidance on how to execute. As customers plan for future roll-outs, don’t miss the four success factors (stakeholders, scenarios, awareness, and training) impacting user adoption. Business scenarios being critical, we’ve developed the Productivity Library to help you discover how Office 365 can help your customers, with scenarios available by industries, products, and functions.
ISO and HIPAA Certifications
We’re pleased to announce our tools and processes for FastTrack for Office 365 onboarding and migration scenarios are now compliant with the international technology security standard ISO and are covered in the Microsoft HIPAA Business Associate Agreement.
Expanded Localization
As part of our localization services, FastTrack engineers already provide organizations worldwide with remote assistance in 12 languages. Starting now, the resources on the FastTrack web site are available in a total of 27 languages, including the six new languages we are adding today: Czech, Greek, Hungarian, Indonesian, Malay, and Romanian.
© Microsoft Corporation. All rights reserved.

7. What to expect from FastTrack for Office 365
10/5/2017
What to expect from FastTrack for Office 365
FastTrack benefits include…
Customers and partners working with FastTrack
Ongoing access to FastTrack engineers
Active Directory remediation guidance
Network, DNS, tenant, and user setup guidance
and file migration for 150+ seats
Deployment architecture and guidance
Adoption planning workshop (remote)
End user communications templates and guidance
Persona-based productivity scenarios
Implementation project management
Active Directory remediation implementation
Network configuration and bandwidth testing
and file migration for accounts under 150 seats
Hybrid environment configuration and deployment
User change management and process optimization
User communications and product training delivery
LOB, 3rd party app remediation and biz solutions
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. FastTrack for EMS

9. 10/5/2017 2:07 PM
FastTrack.microsoft.com
Plan for a successful rollout
Boost user engagement
Move to EMS with confidence
EXPERTS
METHODOLOGY &
RESOURCES
TOOLS &
INSIGHTS
ENVISION
ONBOARD
DRIVE VALUE
Microsoft FastTrack for Enterprise Mobility + Security Onboarding and adoption assistance
Included as part of EMS for all customers >150 seats
Azure Active Directory, Intune, Azure Information Protection, Cloud App Security, and Advanced Threat Analytics including E5
Service onboarding and user adoption assistance
Unified Success Plan for all five services
Self-service and resources help across EMS
Enable secure on mobile
Synchronize your identities to the cloud to enable single sign-on
© Microsoft Corporation. All rights reserved.

10. What’s new with FastTrack for EMS?
10/5/2017 2:07 PM
What’s new with FastTrack for EMS?
ISO and HIPAA Certifications
Expanded Localization
EMS Deployment Best-Practices
EMS Adoption Best-Practices
Azure AD and Intune Setup Wizards
© Microsoft Corporation. All rights reserved.

11. What to expect from FastTrack for EMS
10/5/2017
What to expect from FastTrack for EMS
FastTrack benefits include…
Customers and partners working with FastTrack
Get identities to the cloud
Enable self-service password reset and MFA
Roll out mobile app management policies for O365
Deploy and manage device security policies
Microsoft Virtual Academy, Immersion and Mechanics
How To guides to help your people get started quickly
Microsoft Engineers can help every step of the way
Use Azure AD Connect to sync identities
Empower self-service identity and access management
Prevent corporate data leakage
Protect corporate resources in any device
Learn from videos to go deeper on EMS
Help change management with templates and guides
Expert referrals to achieve your deployment goals faster
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. FastTrack for Windows 10 Preview

13. Microsoft FastTrack for Windows 10 Onboarding and adoption assistance
10/5/2017 2:07 PM
FastTrack.microsoft.com
Plan for a successful rollout
Boost user engagement
Deploy Windows 10 with confidence
EXPERTS
METHODOLOGY &
RESOURCES
TOOLS &
INSIGHTS
ENVISION
ONBOARD
DRIVE VALUE
Microsoft FastTrack for Windows 10 Onboarding and adoption assistance
Customer success plans, tools, and best practices
Deployment services delivered by qualified partners
Partner referral assistance
Customers and partner offers for deployment
© Microsoft Corporation. All rights reserved.

14. What to expect from FastTrack for Windows 10
10/5/2017
What to expect from FastTrack for Windows 10
FastTrack benefits include…
Customers and partners working with FastTrack
Windows 10 Customer Success plan templates
Tools, resources and best practices to deploy Windows 10 quickly, efficiently and with confidence
Access to customer and partner offers
Partner referral service
End user rollout templates to increase adoption of Windows 10 (with optional inclusion of Office 365 ProPlus)
Success plan completion
Customer selects partner for deployment assistance
Onboarding guidance and deployment services through qualified partner
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. FastTrack for Dynamics 365 Preview

16. 10/5/2017 2:07 PM
FastTrack.microsoft.com
Plan for a successful rollout
Boost user engagement
Move to Dynamics 365 with confidence
EXPERTS
METHODOLOGY &
RESOURCES
TOOLS &
INSIGHTS
ENVISION
ONBOARD
DRIVE VALUE
Microsoft FastTrack for Dynamics 365 Onboarding and adoption assistance
Available for all eligible customers
Dynamics 365 for Sales, Customer Service, Field Service, Project Service Automation, and Operations support
Service onboarding and user adoption assistance
Technical talks, workshops, and regular touchpoints
© Microsoft Corporation. All rights reserved.

17. FastTrack for Dynamics 365 customer experience
FastTrack benefits include…
Customers and partners working with FastTrack
Implementation guidance incl. tools and processes
Onboarding guidance and assistance
Architectural and technical guidance
Customized workshops to review project milestones
Technical talks on best practice of technical subjects
Product roadmap and related feedback loop
Overall program and project management
Implementation activities incl. design, development etc.
Data migration, security roles setup and user trainings
Application setup, configuration and customization
Product assistance and user support
Comms and trainings to drive service adoption

18. Q&A