1. Cisco Unified Attendant Consoles
Portfolio Overview
November 2015

2. Yesterday
Today

3. Why Cisco Unified Attendant Consoles?
Incoming calls are important
Handle calls efficiently and professionally
Improve satisfaction by creating more personal caller experience
Leverage Cisco applications (UCM, Jabber, Unity Connection)
Cover wide range of attendant console requirements

4. Cisco Unified Attendant Console Standard

5. Cisco Unified Attendant Console Standard
Modern user interface
Search corporate directory and speed dials
Log into and out of hunt groups
Busy lamp field and Jabber presence in directory

6. Cisco Unified Attendant Console Standard
Leverage Cisco UCM for call distribution and call park
Import speed dials from legacy Cisco UCM Attendant Console
No server to deploy
Available in English, French, German, Italian and Spanish

7. New in Version 11.0 Show additional fields in Directory
Directory search indexing flexibility
Dispay caller ID first name/last name
Dialable alternate phone numbers
Edit unmapped Contact fields
Cisco UCM 9.0(1) through 11.0(1) support

8. Cisco Unified Attendant Console Advanced

9. Cisco Unified Attendant Console Advanced
Powerful call queuing engine
Robust directory holds up to 100,000 contacts and syncs with Cisco UCM and Active Directory
Busy lamp field and Cisco or Microsoft Lync presence in directory
Ideal for handling many calls from many different sources

10. Cisco Unified Attendant Console Advanced
Live queue statistics: calls abandoned, operators logged in, and available operators
Color-coded queues
Auto-unavailable on idle
Drill-down search

11. New in Version 11.0 BLF support for E.164 numbers
Increase CTI device limit from 255 to 1,000
Increase Queue Device Group limit from 20 to 100
Call Park details displayed in Call Park window
Cisco UCM 9.0(1) through 11.0(1) support

12. Upgrades and Migrations

13. Premium, Enterprise, Business Edition Customers
No-cost upgrade for UCSS/SWSS customers
Premium Edition customers retain HA*
Over-the-top upgrade**
Upgrade orderable in Cisco Product Upgrade Tool
Premium Edition
Enterprise Edition
Business Edition
Cisco Unified
Attendant Console Advanced
* HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed
** if server meets UAC Advanced minimum requirements

14. Department Edition Customers
No-cost migration for UCSS customers
Requires fresh install – no database migration available
UAC Standard license orderable in Cisco Product Upgrade Tool
Department Edition
Cisco Unified
Attendant Console Standard

15. Moving from Enterprise Edition to UAC Advanced
Active Directory integration
Sync directory directly with AD
100 queues
Increased from 50
50 concurrent users (up from 40)
Queue overflow enhancements
Destination per overflow type
Destination type: queue or number
Optional server high availability (additional license)

16. Moving from Business Edition to UAC Advanced
Full Cisco UCM and Active Directory integration
Increased from 500 directory entries
100 queues
Increased from 3
50 concurrent users (up from 12)
Different Music on Hold in queues
Queue overflow enhancements
Destination per overflow type
Destination type: queue or number
Optional server high availability (additional license)

17. Download UAC Advanced and UAC Standard from cisco.com/go/ac
Register for a free 60-day evaluation license
More information at cisco.com/go/cuac
Try them today!

19. Additional Detail for Partners

20. Product Positioning Cisco UAC Standard Cisco UAC Advanced Both
Customers using legacy UCM Attendant Console
Small/branch offices
Retail stores
Simple attendant console requirements
Minimum TCO (no server)
Enterprises with complex call queuing requirements
Dedicated operator centers
Active Directory integration
Very large corporate directory
Centralized and distributed call answering
Corporate headquarters with branch offices
Dedicated operator center and departmental answering

21. Product Comparison At a Glance
Category
UAC Standard
UAC Advanced
Server
No – uses UCM for call management (hunt groups, call park, shared lines, etc.)
Yes – Microsoft Windows server in VMware or bare metal
Redundancy
Secondary CTI server configured in TSP client
HA an available add-on
Support for Citrix virtualized desktop No
Yes (attendant console client)
Call queuing
Uses UCM hunt groups
Yes – able to select individual calls out of queues to answer
Import UCM Attendant Console speed dials
Yes
Directory sync sources
UCM end user directory and/or .csv file
UCM end user directory and/or Active Directory
Suggested directory size
5,000 contacts
Up to 100,000 contacts
Presence integration
Cisco Unified Presence, WebEx Connect
Cisco Unified Presence, Microsoft Lync
Reports
No – use UCM CDRs
Languages supported
English, Spanish, French, German, Italian
English, French, German, Italian, Portuguese, Spanish, Dutch, Swedish, Danish, Russian, Arabic, Korean, Japanese, Traditional Chinese, and Simplified Chinese

22. Resources Cisco Unified Attendant Consoles Hub Product Documentation
Partner resources
Data sheets
Product bulletins
White papers
End of Sale notifications
Product Documentation
User Guides, Installation/Administration Guides
Design Guide
Release Notes

23. Demo Resources Use Cisco Unified Attendant Consoles in dCloud:
dcloud.cisco.com
Cisco Unified Attendant Consoles also participate in the Collaboration System Release NFR kit

24. Cisco UAC Advanced High Availability
SKUs and List Prices
Product
Version
List Price per License
Top-level Config SKU
Product SKU
Cisco UAC Advanced
10.x
$2,495
L-CUAC11X
L-CUAC11X-ADV
Cisco UAC Advanced High Availability
$995
L-CUAC11X-ADV-HA
Cisco UAC Standard
L-CUAC11X-STND
Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC11X-ADV, Qty 5)
Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order L- CUAC11X-STND, Qty 10)

25. Cisco UAC Advanced Topology
A Cisco UAC Advanced server supports a single UCM cluster
Multiple Cisco UAC Advanced servers may be deployed against a single UCM cluster

26. Cisco UAC Standard Topology