1. The POWER of ACKNOWLEDGMENT
IIL's Webinar Learning Series
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The POWER of ACKNOWLEDGMENT
Judith W. Umlas
Welcome to The Power of Acknowledgment. I am very excited about talking to all of you
Thanks for taking the time out of your busy day. This is a REAL thank you. You have started on a journey, and the result is guaranteed transformation. That’s why I am so excited to be here.
I call this a CONVERSATION and we will have a real dialogue.

2. IIL's Webinar Learning Series
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This presentation includes the following topics:
The life and work altering power of Acknowledgment
Creating powerful and gratifying relationships through Acknowledgment
The significance and necessity of authentic acknowledgment
The Seven Principles of Acknowledgment
This webinar covers x topics.

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Presentation Goal
To identify techniques for creating a more positive and meaningful connection between you and the people around you, and to improve your ability to develop a more rewarding and successful personal and professional life. This event will become a catalyst for an immediate, positive change in your life and the life of others that are part of your world.
Promise: The webinar will become a CATALST for an immediate, positive change in your life and the life of others that are part of your world.
Addressing you as business PEOPLE – some of anecdotes personal, many are professional. We are all people first and foremost.

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At the conclusion of this presentation, you’ll be able to:
Use the 7 key principles of acknowledgment
Identify relationships that you will improve
Identify myths that get in the way
Develop a personal plan
Start acknowledging people on a regular basis
Please review the learning objectives for this webinar. By doing this, you will be able to focus your attention to the areas this webinar is intended to address.
Focus on 4 of the 7 principles
Identify the professional and personal relationships that you will improve and enhance, using the POA and start doing it!!
ID the myths
Start developing a personal plan
Start acknowledging people on a regular basis and reap the rewards!!!

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Start the presentation with the opening page of the newly published book, TPOA, to give you a sense of the exciting “tool” or soft skill we are about to focus on.
Also show you some of the press pickup about the book. This is news!!
Drink your coffee, put feet up on desk, relax.
Read first page…

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The Seven Principles of Acknowledgment
Principle #1: The world is full of people who deserve to be acknowledged.
Principle #1 – seems self evident, but isn’t!

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How to Begin the Journey
Start by practicing acknowledgment skills on people you don’t know very well, or even at all. Then you will begin making the world a happier place.
Now here is where we start in our quest for competency. “It will be easier to acknowledge those you care most about if you Start… (read)
Let’s take a moment to think about the people we interact with on a daily basis that we don’t know by name. People who serve us in some way. One example that started me on this ack journey and exploration: coffee lady.
Small black, half decaf, half regular caramel coffee.
Big smile. No one ever.. Began to notice the “no one evers…” Name those in your life by writing on the whiteboard. What can we ack them for? TEXT CHAT Here’s my list….

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Start with relative strangers you interact with on a daily
basis who do something good for you:
Order taker in coffee shop
Garage mechanic
Telephone operator
Person manning the voting booth when you vote
Garbage person
Newspaper deliverer
Toll booth attendant
Now What about people we know by name – people we work with, your boss, your office manager, people you live with. Who are they and What can we ack them for? TEXT CHAT… list of attributes…

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What Can We Acknowledge about others?
Expertise
Intelligence
Kindness
Opinions
Persistence
Good work
Contributions to a team effort
What else?
Thank you for your great responses!
Now WHY IS ACK IMPORTANT?
Next slide…

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Why is acknowledgment important?
Effects of acknowledgment
Sense of self-worth
Excitement
Joy
Purpose for living
Sense of contribution
Documented physical changes, both for giver and receiver
“Pay it forward” types of behavior
Think back to a time when someone acknowledged you for something that was important to you, a job you knew you did really well.
We know for a fact that there are positive emotional, psychological and physical effects of ack. What are some of these? Read Carl quote…
Read list…
End with REPAIR OF THE WORLD – one person at a time. My personal mission. Webinar participant asked me to come up with slogan. That’s it.
Ack not a panacea, but when people are ack for who they are and what they do and contribute, they behave differently than when they are not. They feel better, they come alive, they light up.
Repair of the world – one person at a time!

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Why acknowledgment Can Be Difficult
What prevents some people from acknowledging others:
Complete the following statements:
It is sometimes difficult to acknowledge my co-workers because ____________
It is sometimes difficult to acknowledge my family members because _________
Important to look at obstacles to ack as we start out. There are many reasons NOT to ack people.
SOME PEOPLE ALREADY GREAT AT THIS – AUTHENTICITY IS CRITICAL
Use TEXT CHAT to respond to statements:
Give your ideas

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The “Knock Your Socks Off” Power of Acknowledgment
People you should and don’t acknowledge, or don’t acknowledge enough:
Why should they be acknowledged?
How will you acknowledge them?
When will you acknowledge them?
Think about how you will feel when you acknowledge someone important to you
One person you will acknowledge and for what
Share one person you will ack and fo rwhat and by when…
TEXT CHAT
Miracles!!!

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The Seven Principles of Acknowledgment
Principle #2: Acknowledgment builds intimacy and creates powerful interactions.
READ principle

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Create Powerful Interactions
What is it about your spouse, your daughter, your uncle, your oldest colleague or subordinate that you want to acknowledge? Look for ways to say how much you value them and then be prepared for miracles!
INTRO: Ack the people around you directly and fully, especially those with whom you are in an intimate relationship….
Yes, you CAN ack people in your intimate circles. Think of your child that you spend time berating for messy room. Think of effect it would have on him or her if you told her what you admire about her as a person. What you’re proud of. My son…

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Building Relationships Through Acknowledgment
Acknowledgment improves relationships
builds self- worth and level of performance
Creates positive environment
Someone you work with that you have had challenges with: What can you acknowledge about him or her?
Ack improves relationships. Improves the performance of peers, co-workers, subordinates
Family members blossom
Sincere, honest ack builds greater self-worth and desire to further improve or maintain a level of performance. Creates a positive environment.
CHALLENGES: think of someone you work with. There will be something to ack if you think about it. Letting that person know what you admire – as long as authentic – can begin to transform the relationship.
TEXT CHAT: who is your challenge and for what can you ack him or her?
What prevents us from ack others? I call them the MYTHS OF ACK.

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The Myths of Acknowledgment
Too much waters it down, makes it worth less.
Worrying whether you value them makes them work harder.
A rare acknowledgment is treasured more.
Answer: What if a boss were to give out $100 bills each time he felt you were doing a good job? Would that cheapen the effect of the $100 bill if you got 10 in one day? No way!!!
I don’t want to cheapen my ack by praising too many people too often…READ
2. People might not work as hard if they are told how good they are….READ
Answer: Worrying takes away valuable time from what could otherwise be accomplished. It distracts and de-focuses us.
3. A rare compliment is worth much more than a frequent ack; it’s treasured more
Answer: : Yes, an ack from someone who rarely does this is worth something, just as ones that come more frequently. It is the SHOCK factor that makes it register more deeply. Not worth it to limit acks for this purpose.

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Bring acknowledgments from your brain
to your mouth!
There are many things people do each day that we can acknowledge but don’t.
Steps to take to assure follow through, or…
How to get them from your brain to your mouth
Many things people do each day that we can ack but don’t: Bob example
We often THINK an ack but fail to deliver it
Steps to take to ensure you folow tthru on your thoughts of ack:
When notice one in head, make sure it gets to person even if feels awkward
Notice your discomfort or embarrassment and say it anyway- webinar person jump out of his seat
See the wonderful results
What to do if someone won’t “accept’ an ack – repeat, take arm

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The Seven Principles of Acknowledgment
Principle #3: Acknowledgment neutralizes, defuses, deactivates, and reduces the effect of jealousy and envy!
BREAKTHROUGH AHEAD!!!

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Acknowledgment Creates Positive Energy
and Dissolves Negative Energy
Acknowledge those you are jealous of, for the very attributes you envy. Watch the envy diminish and the relationship grow stronger as you grow to accept valuable input from the person you were envying.
JUST READ

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Acknowledgment Overcomes Envy and Jealousy
Jealousy and envy create conflict and anxiety
Toxic quality of these emotions
Acknowledgment of someone you envy clears the channels and opens communications
Importance of authenticity in acknowledgments
In both business and personal environments, READ first bullet
2nd bullet: GUT GRABBERS
Getting beyond envy: You are so good at this, can you help me? Steve Osborn example

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The Seven Principles of Acknowledgment
Principle #4: Recognizing good work leads to high energy, great feelings, high-quality performance and terrific results. Not acknowledging good work causes lethargy, resentment, sorrow, and withdrawal.
Particular mention of SORROW. Not often dealt with at work. Think of a time….

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Recognize Good Work
Creates positive and productive environment
Simple - example
Loyalty and engagement
Current research: update
Expressing appreciation and how you value employees will develop loyalty and creates a more positive and productive environment.
Michelle Levine example – simple
Loyalty and engagement are by-products of ack. Read from book
SURVEY QUESTION: Gallup survey reference, do POLL
Read Gallup results and excerpt from In Praise of Praising Your Employees

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Two Scenarios from the workplace
Scenario #1 - Lack of acknowledgment by manager
Feelings
Results
Scenario #2 - Deep of acknowledgment by manager
Hypothetical workplace, but happens every day
TEXT CHAT – ANSWER BOTH QUESTIONS

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The Seven Principles of Acknowledgment
Principle #5: Truthful, heartfelt and deserved acknowledgments always make a difference, sometimes a profound one, in a person’s life and work.

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Acknowledgment Makes A Profound Difference
Sincere praise should not be withheld due to fear of diminishing returns, of appearing inappropriate or out of embarrassment.
READ: Rarely given acknowledgments have no more value than frequent ones.

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The Seven Principles of Acknowledgment
Principle #6: It is likely that acknowledgments can improve the emotional and physical health of both the giver and the receiver.

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Acknowledgment Improves Well-Being
There is scientific evidence that gratitude and forgiveness help well-being, alertness and energy, diminish stress and feelings of negativity, actually boosting the immune system. It is reported that they can even reduce the risk of stroke and heart failure. This research leads us to believe that acknowledging others has similar effects.

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The Seven Principles of Acknowledgment
Principle #7: Practice different ways of getting through to the people you want to acknowledge.

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Practice Acknowledging
Develop an acknowledgment repertoire that will give you the tools to reach out to people in your life in the different ways that will be the most meaningful to each situation and each person.

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Acknowledgment checklists
People to acknowledge in my daily life
People in my family
People at work
Start your ack journal
People to ack in my daily life and what I could say to ack them
People in my family and what I could say to ack them
People at work and what I could say to ack them

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Presentation Recap
This presentation included the following topics:
7 key principles of acknowledgment
Myths that prevent you from acknowledging others
Overcoming obstacles to acknowledgment
Your personal plan for acknowledging others
These are the main topics that were covered in this webinar.

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Moving Forward
Thank you for attending our presentation
Time for action
Create your own “ Acknowledgment Journal”
Age of Acknowledgment
You can help accomplish this!
Close with reading Shakir quote for real life example

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Questions?
If you still have questions, now would be a good time to ask them.

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We really appreciate your attendance and participation in this webinar.
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